I have loved River Ranch for many years, both as a local and visitor. So it is a disappointment to say I would never stay there again.
When I made the reservation, the front desk failed to inform me that they were putting us in the handicap accessible room, which is located on the corner (very little privacy), under the stairs (noisy) and on the first floor. The room is very awkward space and uncomfortable (don't get me wrong I'm happy they have an ADA option for such a small Inn).
The first morning someone let their kids run loose on the stairs at 6:30am and we heard every single pounding step. When I asked the front desk to move us, they refused. They girl at the front desk even said there were vacancies but still refused, saying she couldn't change our room. They did not offer to discount the room even though they failed to advise us we were in the ADA room. I think they treated the situation very poorly.
I was so frustrated with the customer service of the lodge and disappointed in the room, I will never stay there again.
The deck & restaurant were fun, accomadating and provided good customer service the whole stay.






Value
Cleanliness
Rooms
Value
Rooms


