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“Reality check to other stays?” 2 of 5 stars
Review of Hotel Sutter

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Hotel Sutter
53 Main St., Sutter Creek, CA 95685 (Formerly The American Exchange Hotel)   |  
Hotel amenities
Ranked #2 of 2 Hotels in Sutter Creek
Graeagle, CA
Senior Contributor
42 reviews 42 reviews
8 hotel reviews
Reviews in 20 cities Reviews in 20 cities
13 helpful votes 13 helpful votes
“Reality check to other stays?”
2 of 5 stars Reviewed 4 days ago NEW

Stayed in upper room front of hotel. Noisy from street and raucous locals bar downstairs.
Room sloped so much from front to rear that wood chunks were under the bed legs and the dresser. Bath sink handle came off, toilet flush chain disconnected. This is one of the best rooms?
AM coffee for weekend guests, not weekdays. The staff recommended Kaffiene, across the street.
Very good. Food and staff OK at best. Good location but that was the only upside in our stay.

Room Tip: Rear of hotel overlooking the parking lot and dumpsters. Less noise.
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  • Stayed April 2015, traveled as a couple
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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25 reviews from our community

Traveler rating
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    6
    2
    6
    2
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15
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
San Bruno
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Having tracked the ambitious Sutter Hotel remodeling project, we were eager to try out the Sutter Hotel and did so with a recent two night stay. Rooms are decorated nicely and the remodeling craftsmanship is quite good. However, what we liked ends about there. When we checked in the receptionist did not even bother to greet us but rather mechanically asked "Name and Credit Card?". The restaurant was so noisy as to make conversation quite difficult and, unfortunately, the food was ordinary. On Monday morning it was not even possible to get a cup of coffee in this 22 room hotel. One further annoyance. Look at the web site for this hotel and you will see a beautiful balcony after dark with many happy patrons. This is the baloney balcony. Baloney because the hotel kicked everyone off the balcony and locked the door at 5 pm. We heard different explanations from different employees, including that we actually could be there if we bought wine at the bar. Either way, that after-dark photo of a balcony of happy guests was certainly not our experience. All in all, the Sutter Hotel is quite rough around the edges.

Room Tip: Corner rooms at the front of the hotel cost more but may not not worth the expense. No balconies, n...
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  • Stayed March 2015, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan A, General Manager at Hotel Sutter, responded to this review, 4 weeks ago
I apologize that your stay was not the experience you were expecting.I have addressed these issues with my staff. We will use this as a training tool to better service our guest. It is our desire to give you the best stay possible and as a team we will do better. Again we are very sorry to hear about your experience.

Thank you,

Ryan Abbott
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coarsegold, California
Top Contributor
57 reviews 57 reviews
29 hotel reviews
Reviews in 41 cities Reviews in 41 cities
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed March 11, 2015

For the past 8 years we have been staying in Murphys or Amador City to enjoy wine tasting with friends. This year we decided to stay at the newly renovated Sutter Hotel. Bad decision. The hotel renovation is well done, however our experience with hotel staff and dining was less than exceptable. For example, wphen booking our stay we asked if there was an area in the hotel where the four of us could relax, have casual conversation, and enjoy the fruits of our wine tasting excursions. We were told that the hotel's balcony was open to quests and would be a good place for us. Not true. In what seems to be a way to force guest to patronize the hotel bar, we were told only alcoholic beverages from the bar were allowed on the balcony. The hotel's bar environment was way too loud for pleasant conversation so that was not a good option. The restaurant experience was equally disappointing. The menu was uninteresting and our server had difficulty keeping our orders straight.

If you are in your 30s, the bar environment may be appealing. But not for us.

Stayed March 2015, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel S, Manager at Hotel Sutter, responded to this review, March 12, 2015
Hi Daniel,
We're so sorry you had a less-than-perfect experience at our hotel. Unfortunately, the intricacies of our liquor license make it difficult for our guests to enjoy our property as much as we'd like them to. Simply put, our license does not allow our guests to bring outside alcohol onto our balcony. Under our license guidelines, we can allow our guests to bring alcohol purchased on site out onto the balcony. Not an ideal situation but our hands are somewhat tied by those guidelines.


Regarding your experience in our restaurant, we are in the process of retraining and resizing our server sections to ensure that our guests are receiving the level of care and attention that they deserve and expect. We'd really like the opportunity to make it up to you and to get a few more details so that we can address this with the appropriate staff member.
Please contact me directly at jay@hotelsutter.com

Thanks Daniel,
Jay Anderson
Restaurant manager
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Cameron Park, California
Top Contributor
53 reviews 53 reviews
21 hotel reviews
Reviews in 26 cities Reviews in 26 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed February 24, 2015

We started a four day weekend in the Gold Country and the Sonoma Coast with a Friday night stay at the Hotel Sutter. The owners of this property have done an absolutely great remodel of what used to be a pretty tired hotel and restaurant! The rooms are cozy but comfortably sized and very nicely decorated in kind of a fusion of Craftsman and Moderno styles...and they are very clean with comfortable bed and very modern, up to date plumbing decor and fixtures in bathroom. The restaurant and adjacent bar(s) on site are also thoroughly modern and more than pleasant. Pre-dinner drinks were excellent and reasonably priced and our dinners were very creative and artfully presented. Lodging and restaurant/bar prices are reasonable. Only negative was restaurant was short-staffed for a Friday night starting a four day weekend...we gave our waiter an extra large tip because he worked so hard just to try to keep up...and we couldn't figure out how to work air conditioner in our room. Would definitely recommend.

Room Tip: I think all rooms are quite good. Our room was on south side of hotel next to a one lane one way la...
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  • Stayed February 2015, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan A, General Manager at Hotel Sutter, responded to this review, 4 weeks ago
Thank you for choosing to stay with us. It is nice to know when our guest have had a great stay. We look forward to your next visit to the area. As always I will pass along your comments to the staff.

Thank you,

Ryan Abbott
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Winters, California, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 20, 2015

We checked in after 8pm and the hotel staff worked diligently to accommodate us. They took our bags to the room and welcomed us to the beautiful town of Sutter Creek. The room was very clean, nice decorations and the bed was perfect. The double pane windows reduced outside noise and A/C worked correctly. Everyone at the hotel flashed us a smile when we saw them and they made sure our needs were met. My compliments to the Hotel Sutter!

  • Stayed February 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel S, General Manager at Hotel Sutter, responded to this review, February 23, 2015
Thank you for the nice review! We were so happy to welcome you, and look forward to seeing you again very soon.

Regards,
The team at Hotel Sutter
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Reno, Nevada
Senior Contributor
44 reviews 44 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 10, 2015

I stayed for one night at the Hotel Sutter with my girlfriend. Check in was quick and easy. The rooms are a decent size and have what you need in them. I found the rooms to be cozy and comfortable. The hotel is right in the middle of downtown so you can walk to anything. The staff at the bar are great the drink prices are very cheap. What I thought would be a $100+ bill for about ten drinks between the two of us ended up being $75. The restaurant is amazing and has great food. It is a very laid back atmosphere and you feel like you are right at home. Parking can be the hardest part of the trip. We parked about two blocks away behind the hotel because there was no parking in the very small parking lot the hotel has. I would recommend this hotel to anyone and I would definitely stay there again.

  • Stayed January 2015, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel S, Manager at Hotel Sutter, responded to this review, January 14, 2015
Wow, thank you for your kind words! We were so happy to have you join us for the evening. As for the parking situation - we understand your frustration and we're looking for solutions so our guests can have an easier time getting from their cars to the comfort of their hotel room. We look forward to seeing you again very soon.
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Minden, Nevada
Top Contributor
50 reviews 50 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed November 13, 2014

We stayed in this hotel when it was this American Hotel and at that time the rooms were lacking the restroom! Now it has been renovated and the restrooms/showers are in the rooms. But it is a great place to stay. The rooms are very comfortable albeit a bit small but that is how it was a hundred years or so back. Very comfortable and clean and of course very quiet. Last time in town we ate at the restaurant down stairs and had a good dinner. This time we were able to eat on the balcony which was very comfortable with heaters and great food. When we thought it was too late in the night for anything fun we found out about the Cellar. It was cocktails and dancing late into the night and it is just outside the front door and to the left down stairs but in the same building (The Cellar).
This is a great place to stay in a fun but although quiet town!

  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan A, General Manager at Hotel Sutter, responded to this review, 4 weeks ago
Thank you for your response, your kind words about our rooms and the food in our restaurant will be shared with our staff. We at The Hotel Sutter take pride in all of our services, and thank you for staying with us. On your next visit to Sutter Creek area, please come and stay with us again.

Thank you,

Ryan Abbott
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Sutter

Address: 53 Main St., Sutter Creek, CA 95685 (Formerly The American Exchange Hotel)
Location: United States > California > Sutter Creek
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Sutter Creek
Price Range (Based on Average Rates): $$
Number of rooms: 21
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