I posted this on yelp as well. My future in laws live in nearby Volcano so we used to recommend this hotel to everyone we know who was visiting them. Initially we went here for New Years when they had just recently opened under new management. We were really impressed with the food and the remodel.
Flash forward to March of this year, we started looking at wedding venues in the area and immediately thought about reserving some or all of the rooms here. We toured the rooms and while very small they were modern and quaint. At that time the third floor had communal bathrooms but we were told that they were remodeling that floor so every room would have a bathroom, we were thrilled. In May we booked a local venue and my soon to be mother in law called and talked to the event coordinator and told her we definitely wanted to reserve 10 rooms and we wanted to have our rehearsal dinner there. I then went down there on May 23 to give them a deposit check and tell them that we actually want ALL the rooms for TWO nights. Low and behold they had no record of the 10 room hold. They also would not take my check that day because the event coordinator wasn't there and because we were more than a year out so they couldn't put a reservation in the system yet. They promised that the event coordinator would call in a few days to finalize everything. Well she never called and after repeated calls and emails over a three week period my mother in law drove down there and while the event coordinator wasn't there(again) she finally got an information packet emailed to her. When she called to finalize details and finally put a hold on all the rooms she was informed by the owner that someone "just" squeezed in right in front of us and booked the whole place and the banquet room for a rehearsal dinner. The owner offered to "accommodate" our rehearsal dinner on the balcony. Um no. How can someone squeeze in before us when we have been trying to give you a check for a month!
In the end I think this is a blessing is disguise. The food and service has been getting progressively worse every time we have gone here(as the reviews reflect) and given how quickly businesses go in and out of business in this area I have a feeling that this place may not still be around in a year. The last thing I need is to try to scramble for lodging at the last minute before for our wedding.
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