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“Very accommodating and pleasant stay!” 5 of 5 stars
Review of Country Inns & Suites Sunnyvale

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Country Inns & Suites Sunnyvale
3.0 of 5 Hotel   |   1300 Chesapeake Terrace, Sunnyvale, CA 94089   |  
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Ranked #1 of 34 hotels in Sunnyvale
Sunnyvale, California
1 review
“Very accommodating and pleasant stay!”
5 of 5 stars Reviewed December 26, 2011

Catherine at the front desk gave me 5-star customer service! She actively listened and was very accommodating in making sure that my stay was excellent. Catherine also signed me up for the ClubCarlson points program and explained the benefits and put them into action day one.

In fact, all the employees in the hotel were very friendly. The dining room employees (complimentary buffet breakfast each morning) welcomed me each morning, made sure I was given notice at the end of service, and were working very hard. The wifi in the room worked well and they had various connections to log on to.

My hats off to them and I would stay again at this hotel.

  • Stayed December 2011, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert B, Manager at Country Inns & Suites Sunnyvale, responded to this review, January 10, 2012
On behalf of Country Inns and Suites Sunnyvale, we thank you for your kind words regarding Catherine. She is a great asset to our Team and we are so pleased she was able to service you. It is our utmost goal to provide excellent customer service and for all guests to have a comfortable and pleasant visit, I will be sure to pass your friendly remarks onto Catherine and to the rest of our Staff. We thank you again and we hope to see you once your travels bring you back to Sunnyvale!
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221 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
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  • English first
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English first
Sacramento, California
1 review
5 of 5 stars Reviewed November 27, 2011

Our company had the pleasure of staying at your property. We experienced excellent service. Kathryn, the front desk addentant was very sufficient with giving information regarding surrounding activities. Brandon Weber was very courteous and helpful. These two individuals made our stay most pleasant. We look forward to staying at this property on a regular basis. We will recommend this property to all of our friends and family.

  • Stayed November 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert B, Manager at Country Inns & Suites Sunnyvale, responded to this review, November 29, 2011
We thank you for your positive feedback and kind words regarding our Staff. It is our utmost goal to provide excellent Customer Service and we are very excited you enjoyed your stay. Lastly, I am pleased to mention that we are now going through various room upgrades, which include new 32" LG Flat screen TV's, a more modern look to all guestrooms, and many more exciting improvements. Please let us know of your next visit so we can be sure to assign you to one of these rooms!

On behalf of our entire staff here at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!
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Israel
Top Contributor
52 reviews 52 reviews
49 hotel reviews
Reviews in 43 cities Reviews in 43 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed November 14, 2011

The Country Inn and Suites in Sunnyvale is an excellent hotel - clean, comfortable and friendly. My room also included a rich complementary breakfast and I also tried the dinner at the bar which was very good.

Recommended.

  • Stayed November 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert B, Manager at Country Inns & Suites Sunnyvale, responded to this review, November 15, 2011
Thank you so much for the kind words, we are very pleased you enjoyed your recent stay at Country Inns & Suites Sunnyvale! We hope to see you again and we wish you well in your future adventures!
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Durham
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 16, 2011

The hotel was literally located next to the office that I came for a workshop training session for 4 days, so it was ultra convenient. It must be noted that it is absolutely essential to have a rental car if you plan to venture out since there is nothing within walking distance from the hotel in terms of stores and food. I had read about room renovations from the reviews, and I asked for one when I checked in, but alas, I was told there were none available. The room I was given was very spacious, average bathroom, nice LCD flat-screen TV, fridge, microwave, and desk with free wi-fi. Only complaints were the musky smell of the room and the old, ugly green carpeting. Would stay here again if I came here for the same training session, but if I were coming to the Silicon Valley for other reasons, I would probably seek out other hotels.

  • Stayed October 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ursb031, Front Office Manager at Country Inns & Suites Sunnyvale, responded to this review, October 17, 2011
We thank you so much for your feedback and are very excited you enjoyed your recent stay. We are very pleased you enjoyed some of our new additions which include the LCD flat screen TV's and refriderators and microwaves. On your next visit, we would love to provide you a newly renovated room to see how great the rooms look! Please let give us a call prior to your next visit and make this request so we can ensure you receive your desired room type. Once again, thank you for choosing Country Inns & Suites Sunnyvale and we hope to see you again soon!
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Chapel Hill, North Carolina
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
Reviews in 27 cities Reviews in 27 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 28, 2011

I have stayed here multiple times and just spent 9 nights. It is convenient to our Silicon Valley office. Great group of people working there, very friendly and helpful. The rooms are in the process of getting renovated with new carpeting, TV's etc and I expect it will be even nicer in the future. No disruption from the renovation at all. Good free breakfast.

I love that you can walk across the street to get to Baylands Park. Great place for a morning/evening run/jog.

  • Stayed September 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert B, Front Office Manager at Country Inns & Suites Sunnyvale, responded to this review, October 17, 2011
Thank you for your kind words! It was pleasure having you as our guest and we do hope to see you again. Thank you for choosing Country Inns & Suites Sunnyvale!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norfolk VA
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed September 24, 2011

very friendly staff, very clean room, nice and quiet, they give you warm cookies at check in. this place is tucked away and hidden even though it's right off a main road. really enjoyed my stay

  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ursb031, Manager at Country Inns & Suites Sunnyvale, responded to this review, September 26, 2011
We appreciate you taking the time to complete a survey regarding your recent stay with us. All feedback is welcome and appreciated. It allows us to know what we are doing well and what we can improve upon.

It is nice to see that you had a comfortable stay with us and that our employees were helpful and courteous. We are also very pleased you enjoyed the warm cookies! Lastly, I am pleased to mention that we are now going through various room upgrades, which include new 32" LG Flat screen TV's, a more modern look to all guestrooms, and many more exciting improvements. Please let us know of your next visit so we can be sure to assign you to one of these rooms!

On behalf of our entire staff here at the Country Inns & Suites we would like to thank you for your business and we hope to see you again when your travels bring you back to the area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Senior Contributor
47 reviews 47 reviews
10 hotel reviews
Reviews in 25 cities Reviews in 25 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed September 19, 2011

I always choose the Country Inn in Sunnyvale when traveling for work. The location is great bc it's right off the highway (but far enough from the highway so it's quiet) and close to Mountainview and Palo Alto. The breakfast is good and they offer travel cups to take your coffee to go. The service is good and they treat their frequent guests well.
The rooms are clean but not the most stylish. They have plans to remodel before the end of the year. I am looking forward to that.
They offer a free shuttle to the airport.

Room Tip: All the rooms I have stayed in have been quiet. I prefer a kind bed as those rooms are a bit larger.
See more room tips
  • Stayed September 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ursb031, Manager at Country Inns & Suites Sunnyvale, responded to this review, September 21, 2011
Thank you very much for the kind words! Customer Service is our priority, and the recognition is greatly appreciated! We thank you for your feedback and ideas to improve our operations. It's surveys like yours that helps us better serve our guests. As you mentioned, we are now going through various room upgrades, which include new 32" LG Flat screen TV's, a more modern look to all guestrooms, and many more exciting improvements. Please let us know of your next visit so we can be sure to assign you to one of these rooms!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Country Inns & Suites Sunnyvale

Address: 1300 Chesapeake Terrace, Sunnyvale, CA 94089
Phone Number:
Location: United States > California > Sunnyvale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Sunnyvale
#2 Best Value Hotel in Sunnyvale
#3 Business Hotel in Sunnyvale
Price Range (Based on Average Rates): $
Hotel Class:3 star — Country Inns & Suites Sunnyvale 3*
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Also Known As:
Country Inns & Suites Sunnyvale Hotel Sunnyvale
Country Inns And Suites Sunnyvale
Country Inn Sunnyvale
Sunnyvale Country Inn

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