I arrived at this hotel on a Sunday night very late. I had been traveling all day and was exhausted. The staff was very welcoming and made every effort to get me into my room quickly. The rates seem high at this hotel but I booked there because it is very close to my company and after my stay, I was glad I chose this hotel. It is a smallish hotel and the service is much more personal and focused. I reserved a Club Level room and was very happy with the services provided. I had a large, well appointed room in the main building. The best feature was the club level lounge, offering complimentary breakfast in the morning and complimentary cocktails and hors d’oeuvres (which I made dinner of) in the evening. I will be traveling to Sunnyvale on a regular basis and I will definitely stay at the Sheraton.

My husband chose this hotel as the location for his high school reunion because of the beautiful gardens in which people could visit outside the ballroom where a DJ was booked, and because of the upscale rooms. The Sheraton promised they would not book another event so the gardens would be available along with the ballroom--then turned around and booked a wedding there without informing the Reunion Committee. They found out on the day of the Reunion that the gardens were off limits! The Sheraton would not make any refund.

There were 2 bartenders on duty for the event, but one didn't know how to make most mixed drinks. Instead of organizing a beer/wine line for this guy to serve, and a mixed drink line for the experienced bartender, they had people wait in one line as the inexperienced guy asked the other guy--or the customers--how to make the drinks! A lot of people spent 20-30 minutes in line.

The rooms themselves are large, comfortable and clean, and have refrigerators and flat screen TVs. Some have nice views, but ours looked out on a staircase (despite my husband being Reunion Committee Chair), so ask about this when you book if you want a more private experience.

The outdoor pool is large and inviting, with plenty of seating and sunning areas. The gardens are lovely (we saw them the next morning!) I don't recommend the restaurant if you are hungry and/or in a hurry. We waited nearly an hour to be served at 11 am on Sunday, though there were very few people in the restaurant.

In conclusion, this would be a great place to have a private getaway (ask for that private room!), but book your event elsewhere--unless you get everything in writing including conditions under which you want a refund if contract terms are not met.

This is a very nice motel, beautiful grounds, gardens, pool, fountains, etc. considering that it is a motel, not a resort.
I received a free upgrade to a garden view room, which was a nice touch.
The room was spacious, clean, and tastefully decorated. The staff was friendly and knowledgeable.

I was travelling on business for a one-day training in San Jose. I wanted to stay at a Starwood property because I am a preferred guest member. Unfortunately the options in San Jose aren't too great for Starwood members. I booked the Sunnyvale Sheraton as it seemed to get good reviews on TripAdvisor, and wasn't too far from Downtown San Jose (I would have preferred the W Silicon Valley, but it was twice the distance and I'm not familar with commutes in the Bay Area). That said:

Location: The location is very accessible to the 101 and 237 freeways. For communting to Downtown San Jose, the hotel is very convenient. Travel on the 101 is against the flow, and it only took me 10 minutes on a Friday morning. There is not much in the area around the hotel (primarily a business/industrial area), but a short drive (5-10 minutes or so) down Mathilda Ave into Sunnyvale provided lots of options for eating, etc. The hotel itself is easily accessible with a nice "campus" feel to it, and lots of available parking.

Room: My room was a "Starwood Preferred Guest Room" and had recently been remodeled. It looked sharp on first glance, but there were a few a minor annoyances. I had a great plasma-screen TV, but the remote worked intermittently. The room had high speed internet ($9.99 fee), but it was "wired" and extremely slow. I don't know if it was worth my company's $$ or not. The room still smelled like paint from the remodeling - I'm not sure how long ago it had been remodeled, but the paint smell was strong. There was no refridgerator. The bathroom was large, and there was a decent-sized desk area. The bed was extremely comfortable - one of the highlights. Unfortunately, the shower did not have hot water at 6:45 in the morning. The water coming from the faucet was scalding hot, so I knew it was an issue isolated to the shower. The water finally got lukewarm, but I didn't have time to complain because I was in a hurry to get to me meeting.

Service: I'm mixed on this, mainly because I specifically booked a King bed, but received two queens. Certainly not a huge issue, but when you specifically book one type of room, why isn't it available? Front desk was pleasant enough, but not apologetic about the number of bed-issue. That said, I made several calls to guest services (to ask directions, wake-up call, etc.) and they were very friendly and helpful over the phone. One other thing I should mention is the fitness center - it closes at 10pm. I don't understand why it can't be open until 11 or 12 - I was looking forward to using it but my flight was a little late and once I ate, there was barely any time to. This hotel caters to business travellers in Silicon Valley - I am sure that this market isn't always ready to call it a day by 10pm.

In summary, the hotel was just ok. I knew going in that it wouldn't be anything special, and it wasn't. There were goods and bads. All in all, I'd probably consider it again if I were going to San Jose, but I'd also consider just trying the commute from the W if I wanted Starwood Points, or I'd consider just forgetting the points and staying at a nicer property downtown.