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“Overpriced Dump” 1 of 5 stars
Review of Quality Inn Santa Clara Convention Center

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Quality Inn Santa Clara Convention Center
2.0 of 5 Hotel   |   1280 Persian Dr., Sunnyvale, CA 94089   |  
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Ranked #16 of 35 Hotels in Sunnyvale
Anchorage, Alaska
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“Overpriced Dump”
1 of 5 stars Reviewed February 12, 2011

First of all, this hotel is a dump. Everything is beyond dated, the place smells bad, and it's vastly overpriced. My main problem, however, is that the staff was unwilling to accommodate our cancellation request. We were military traveling on orders to nearby Moffet Federal Field, and the opportunity came up to get home a day earlier. We called to cancel our reservation, but were told that the 24-hr cancellation policy was firm. The front desk clerk said the manager wasn't available on the weekend, so she left a message for him. We waited for over an hour to hear back from him, only to be told they would meet us half way and only charge us for two of the four rooms. This was unacceptable to us, so we were all forced to spend another night away from our families in a dump of a hotel. One of the guys in our group is deploying within the next two weeks, so it was especially important to him to get home to see his family. We think all of this information was passed to the manager, but we never actually got to talk to him ourselves. There is definitely nothing "Quality" about this inn, and no one from my unit will stay here again. They had our business for one night only, but they have lost any and all future business from us. Avoid this overpriced, low-quality inn!

  • Stayed February 2011, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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93 reviews from our community

Traveler rating
    38
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    15
    4
    12
See reviews for
16
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44
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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English first
USA
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed December 12, 2010

very decent place. I stayed 1.5 weeks. rooms are clean.. no issues.. bit inside and nothing quickly around to eat.. bit expensive too.

  • Stayed December 2010, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Top Contributor
130 reviews 130 reviews
79 hotel reviews
Reviews in 48 cities Reviews in 48 cities
47 helpful votes 47 helpful votes
1 of 5 stars Reviewed October 22, 2010

The original hotel I booked with this chain had a maintainence issue so they contacted me and informed me that they changed me over to this place. Not a good area, not a clean hotel, not professional management, no towels in room, uncomfortable beds. Only for a night- Thankfully!

  • Stayed October 2010, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, TX
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 2, 2010

I normally stay at more "upscale" hotels when on business, but high ratings from other tripadvisor reviews encouraged me to try this hotel. The room was quiet, clean, nicely appointed, everything worked, the bed was comfy, it had a frig and a microwave, and the staff was exceedingly helpful and friendly. It was every bit as nice as many hotels I've paid double the money for, and better than some of them.

I'll be back. A real bargain.

  • Stayed October 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Hughes, California
Top Contributor
64 reviews 64 reviews
27 hotel reviews
Reviews in 24 cities Reviews in 24 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed September 6, 2010

Room was clean service was good breakfast was better than most

  • Stayed September 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Langley City, Canada
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 28, 2010

We stayed in this hotel as we were visitng family in San Jose. We booked this hotel for the price and due to the good trip advisor reviews. The price was excellent for the area. We booked online and check in only took a couple of minutes. The room was a good size (we were expecting a lot smaller). TV was good quality, ironing board with iron easily accessible, free wifi!! (this was really needed for us), very clean (including bathroom). My husband made breakfast - the rest of us didn't - to early for us. He said it was good - waffles, yogurt, cereal, etc. Overall an excellent stay for the price - really don't know how you could do better.

  • Stayed August 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, United Kingdom
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 28, 2010

Having changed the plans for our trip, this hotel seemed the perfect place for our last night in California. Close to SFO airport and handy for last minute shopping. The TripAdvisor reviews also point to this place as being great. Perhaps we were 'unlucky' during our stay.

We arrived and were allocated a decent sized room on the ground floor, handy to get to being close to the breakfast room and lobby. There was a strange smell in the room, which I find hard to describe. We informed the front desk and were told that there had been maintenance to the bathroom and this might be the reason. Fortunately enough, the smell wasn't noticeable in the beds. There was also some evidence of mould in the bathroom - the only place on our 3 week trip to have any issues like this at all. The choice of TV was sadly lacking, with no option for our 6 year-olds' entertainment and snow affected channels most of the time. Furthermore, I had wanted to make use of the pool with my son, but it was cold and dirty and was to be avoided.

The next morning we were expecting the fabled breakfast others have written about. Yes, it is a step up from your average continental breakfast fare, but it is nothing special. A couple of rashers of bacon and hash browns do not elevate it well above what you can get elsewhere.

I can see why it is popular with business travellers, as it is perfectly place for them and cheap compared to nearby alternatives. I will look for an alternative for my family the next time we are in the area. It is average, at best.

  • Stayed August 2010, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn Santa Clara Convention Center

Address: 1280 Persian Dr., Sunnyvale, CA 94089
Phone Number:
Location: United States > California > Sunnyvale
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #16 of 35 Hotels in Sunnyvale
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Quality Inn Santa Clara Convention Center 2*
Number of rooms: 72
Official Description (provided by the hotel):
Sunnyvale Quality Inn Centrally located Only One mile from Santa Clara Convention Center and Paramount's Great America, this value hotel offers superb amenities, business features, package specials, excellent guest services and fine features. ... more   less 
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Also Known As:
Quality Inn Sunnyvale
Sunnyvale Quality Inn

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