First of all, this hotel is a dump. Everything is beyond dated, the place smells bad, and it's vastly overpriced. My main problem, however, is that the staff was unwilling to accommodate our cancellation request. We were military traveling on orders to nearby Moffet Federal Field, and the opportunity came up to get home a day earlier. We called to cancel our reservation, but were told that the 24-hr cancellation policy was firm. The front desk clerk said the manager wasn't available on the weekend, so she left a message for him. We waited for over an hour to hear back from him, only to be told they would meet us half way and only charge us for two of the four rooms. This was unacceptable to us, so we were all forced to spend another night away from our families in a dump of a hotel. One of the guys in our group is deploying within the next two weeks, so it was especially important to him to get home to see his family. We think all of this information was passed to the manager, but we never actually got to talk to him ourselves. There is definitely nothing "Quality" about this inn, and no one from my unit will stay here again. They had our business for one night only, but they have lost any and all future business from us. Avoid this overpriced, low-quality inn!
- Official Description (provided by the hotel):
- Sunnyvale Quality Inn Centrally located Only One mile from Santa Clara Convention Center and Paramount's Great America, this value hotel offers superb amenities, business features, package specials, excellent guest services and fine features. ... more less
- Reservation Options:
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- Also Known As:
- Quality Inn Sunnyvale
- Sunnyvale Quality Inn