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“WORST HOTEL IVE STAYED IN ALL YEAR! Dont believe their pictures” 1 of 5 stars
Review of Ramada Sunnyvale/Silicon Valley

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Ramada Sunnyvale/Silicon Valley
2.5 of 5 Hotel   |   1217 Wildwood Avenue, Sunnyvale, CA 94089   |  
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Ranked #17 of 34 hotels in Sunnyvale
Boston, MA
Top Contributor
217 reviews 217 reviews
96 hotel reviews
Reviews in 94 cities Reviews in 94 cities
334 helpful votes 334 helpful votes
“WORST HOTEL IVE STAYED IN ALL YEAR! Dont believe their pictures”
1 of 5 stars Reviewed April 22, 2012

First of all, I must say that I am a Holiday Inn, Marriott, Hilton type of traveler. I don't often go with Ramada or Best Western because you never know what you are going to get because most are independently owned and operated. (Holiday Inn is getting to be this way as well unfortunately) I was stuck because I was going to be in the area and needed a hotel. I hate fighting Silicon Valley traffic in the morning, so decided to stay within 5 miles of my appointment in the morning. The Marriott was $280, Hilton $230 and Fairfield Inn was $219. My company does not like me spending over $200 on a room ... so I went with the Ramada after looking at the photos on their website and determining it to be a better value.

Its only one night ... and it looks clean and rennovated, right? In actuality, the hotel looked nothing like it did in the pictures on the website. The lobby looks like something straight out of the 1980s with rubber palm plants, aqua blue and pink furniture and everything looked faded as if it had been sitting there since the 1980s in the sun.

As bad as the lobby was ... nothing could prepare me for the room! THESE ROOMS HAVE EXTERIOR ENTRANCES ... the way the hotels in those tv shows where they go to arrest someone holed up at a cheesy hotel show are. So esentially there is a wall of glass and a metal chained door between you and the parking lot. I did not at all feel safe with this ... especially in the area, which is a residential neighborhood/backroad on the highway's service road. If I was a female traveler, there is no way I would stay here. I much prefer hotels that have rooms on the inside.

The room condition was terrible. The carpet looked like it was from the 70s or 80s. It was buckled in the high traffic areas near the door and by the bathroom. There were too many stains to count, including several big ones that looked like someone dropped a whole bottle of juice on the carpet several years ago. What type of hotel doesn't change the carpets for 20+ years?? The furniture as well looked at least 20 years old with knicks, scrapes and fading. It seriously looked like something out of an Unsolved Mysteries reinactment. The walls were stained ... covered with old (had to be from the 80s) wallpaper which was literally buckling in several places causing indentations. There was a layer of filthy dust on the carpet corners everywhere a vaccume wasn't easily accesible (under bed, corner of walls, under desk).

The bathroom was very small. The sink was outside with a dirty fridge next to it. The tub and fixtures/faucet and tile wall looked original to the hotel. I would be amazed if any of these were updated after the 70s ... my guess is actually that they may be original to the 60s hotel. The only thing in the bathroom that was newer was the dual flush toilet and the water saving showerhead (which was one of the worst and weakest showers I've taken). Interesting how the only two updated things in the room are designed to save the management money by saving water.

The heating unit was at least 20 years old. A beat up electric radiator/fan. It smelled like burning rubber when you turned it on for the first 30 seconds. That might be from the dust that was caked in the vents, which were bent. It was also loud and impossible to keep a comfortable temperature as it was either blowing too much hot air or not enough.

The door had seen better days and did not quite fit the jam correctly leaving slivers of light. Thank goodness for the chain and deadbolt. The window curtains blocked out some of the light ... but none of the noise. Voices and people walking past the door in the middle of the night could be heard as clear as if they were in the room and cars starting and doors slamming could be heard all night.

I propped my suitcases against the door to feel safe and keep the light out of the room. This hotel seriously needs to be considered for one of tripadvisor's worst picks. The management should be embarassed of the condition of this hotel. It is shameful. In one of the other reviews the manager writes that he 'understands and apologizes for the condition of the hotel but the economy has forced a planned rennovation to be rescheduled', The economy doesn't seem to be hurting too much because according to the front desk clerk the hotel was completely booked while I was there, which is why he couldn't switch my room.

Don't blame the economy for the condition of this hotel. It is a serious lack of maintenence and care that made the hotel look this way ... I don't care how bad you claim the economy is ... that is no excuse to have 20 year old carpet in the rooms stained and buckled. And furthermore, don't place pictures on the website that make this look new and polished. There isn't a single picture on the site which accurately describes the horrible condition of this property.

As for the breakfast ... it was standard hotel breakfast. A waffle maker, english muffins, mini-blueberry muffins and yogurt. And an giant odd bowl of hard boiled eggs. The only good thing I could say about this hotel is that the bed was comfortable and the internet was free. (unsafe, unsecured wireless network ... very surprising in a place like Silicon Valley). However, the bed might have been comfortable ... but the comforter was stained in 3 places with a dark liquid that resembled dried blood from a cut or scrape. I slept with a sheet.

This was the worst hotel I have stayed at all year. I understand that it is half the price of the big hotels such as Marriott or Hilton ... but that is no excuse for the horrible condition of the hotel. I would seriously have taken $100 out of my pocket to stay at one of the other hotels or driven 20 minutes longer to avoid staying a single night here. The beat up big majority of cars made 20 years ago parked in the lot should have given me a tipoff that I was going to be in for a rough night. The scariest thing about this place is that it has a restaurant that serves Sush/raw fish in it!

Room Tip: Dont go by hotel pictures when choosing your room
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  • Stayed April 2012, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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224 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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English first
Hillsboro, Oregon, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 10, 2012

My wonderful husband booked me a room off of price line. Thinking he was getting a great deal for a 3 start hotel. No it was old and very run down looks more like a 70's porn hotel. The water kept going hot and cold on me. Plus the water presser was very low in the shower. The bedding looked new and bright gave a other wise drab room some color. The paper work in the room was all outdated. how tacky to have a menu with a x in pin saying no room service starting Jan 2009. My room key stopped working twice not a huge deal but annoying yes. You can tell the carpet has not been up dated from the smell or they need to clean them pretty bad. The mini fridge in my room was rusted and musty smelling. There was dried dog poop on the walk ways from the rooms to lobby. Yes the breakfast was pretty nice and the staff was friendly that is why it got two stars. I don't know if Ramada owns the place or the owners rent the name but its a sad sad Ramada hotel.

  • Stayed April 2012, traveled solo
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miho T, Manager at Ramada Sunnyvale/Silicon Valley, responded to this review, April 23, 2012
Dear Mamasass,

We appreciate you take the time out of your busy schedule to post the review about recent stay with us. We sincerely apologize that your wonderful husband booked a room for you through Priceline and not meeting your hotel expectations. Feedbacks, both positive or negative is important to us to improve our service on a daily basis. Also know your comments will be addressed to our management team as well as the hotel owners.

Although we are a pet frendly hotel and the dog/cat owners are responsible for their pets, hard to believe there are dried dog poops on the walk-ways. Perhaps it was a result of our professional gardener using a grass aerator for the cortyard?? We have few housemen cleans property on a daily basis that I am certain they would pick up dried dog poops if in fact there was one!

We are the first hotel opened in a wonderful city of Sunnyvale and without hardworking of maintenance crews, we wouldn't be standing here today. It is very unfortunate that you didn't get to enjoy some of our "antique items" still existing here at the property.

Mamasass, we appreciate your time and business!

- Management
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Denver, Colorado
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 26, 2012

We are pleasantly surprised. It looks a bit like an 80s motel from the parking lot. However, it is a great place to stay in. The bed was really comfortable and the room was really clean. The room was modern enough and very spacious for the price. The only thing missing is a microwave. It has a fridge, but no way to heat up what is in the fridge. If they remedied this, they could earn the fifth star.

Room Tip: The back of the hotel is the quietest.
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  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miho T, Manager at Ramada Sunnyvale/Silicon Valley, responded to this review, March 5, 2012
Dear William P,

Glad to learn that your recent stay with us was "pleasantly surprised one." We thank you for posting your review on Tripadvisor.

Although we provide a micorwave in the lobby area, we get many feedbacks about putting a microwave in the guestrooms. We value both positive and negative feedbacks from our guests; however as you mentioned, being an older property is the challenge with limited outlets in the room. Please know your comments will be addressed to our owners and see if there's anything we can do to make your future stay "5 star experience."

William P, we thank you again for your time and business. We appreciate them both and we look forward to welcoming you in the future!

- Management
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Kreskin2207
Top Contributor
227 reviews 227 reviews
26 hotel reviews
Reviews in 57 cities Reviews in 57 cities
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed February 22, 2012

Stayed here recently on a business trip and would definitely return if in the area. The check-in process was very quick and friendly. I had a package delivered earlier in the day and it was at the front desk when I arrived. The room, while very old school '80s motel feel, was very clean. My only downside was the shower which gave me quite the leg workout. I had to keep my knees bent to keep my body under the water as the shower head was so incredibly low. Breakfast the next morning was really good too, especially considering it was free. A very nice selection of danishes and muffins, cereal, bagels, etc. Price was super great too, which drew me here in the first place.

  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miho T, Manager at Ramada Sunnyvale/Silicon Valley, responded to this review, March 5, 2012
Dear Kreskin2207,

Thank you for posting your review on Tripadvisor about your recent stay with us. We are pleased to learn that we met your hotel needs.

As you mentioned, we are an older property; however we strive ourselves in providing friendly guest services as well as the clean guestrooms. We sincerely apologize about getting some "leg workout" while taking the shower. To be honest with you, I am not quite sure if we could raise the shower head in our existing bathroom, but I will check with our maintenance staff to find out.

As for our complimentary continental breakfast, we recently changed the settings of the breakfast that you may have to fly out to California to check one out! Should you return to the Bay Area, we look forward to welcoming you.

We thank you for choosing Ramada Silicon Valley.

- Management
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Texas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed February 17, 2012

Delightful front desk staff. Comfortable bed. Good breakfast. And great price. Not new, kind of reminds me of home.

Room Tip: We got aassigned room in the back and it was very quiet.
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Stayed February 2012, traveled with family
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Miho T, Manager at Ramada Sunnyvale/Silicon Valley, responded to this review, February 20, 2012
Dear sweetsioux,

We pride ourselves in providing a friendly customer service that we were pleased to hear your reviews! We thank you for choosing the time to post your review on Tripadvisor. Should you return to the Silicon Valley area, we look forward to welcoming you back!

We appreciate your business.

- Management
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Gallup, New Mexico
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 10, 2011

We have stayed here twice - last year during the Christmas season, and at Thanksgivng this year. They have the very best weekday breakfasts we have had anywhere!

  • Stayed November 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miho T, Manager at Ramada Sunnyvale/Silicon Valley, responded to this review, December 21, 2011
Dear Linda_from_Gallup,

Thank you for posting your review about recent stay with us. We are pleased to learn that your recent stay with us met your expectations. We are pleased to learn that we offer "best weekday brakfasts" despite the many negative comments from other hotel guests in the past.

We look forward to welcoming you back in the future.

- Management
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Ventura, California
1 review
5 of 5 stars Reviewed December 6, 2011

My husband and I stay at this location for well over a year whenever we visit family up north. Sure, it's not a fancy, 5-star hotel, but we're not stuck up folk who are picky. One of the main reasons we stay here are for the beds! They are so comfy!! Another reason we stay here is because it is pet friendly. Our dog is like our baby and we take him everywhere with us, so this is a big plus for us! Of all the times we've stayed here, there was only one time where the customer service was unsatisfactory. Luckily the next time we went, there was a better manager working the desk who knows her stuff. Overall, it's not a bad place to stay and we'll gladly stay there again for the upcoming holidays.

  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miho T, Manager at Ramada Sunnyvale/Silicon Valley, responded to this review, December 21, 2011
Dear Jacinta S,

Well stated! Thank you for posting your review on Tripadvisor. We are definitely not a fancy 5-star hotel and certainly we can't be! However, we pride in friendliness of staff as well as the cleanliness of the guestrooms.

We are pleased to learn that you enjoyed our "Serta pillowtop Mattress" and had comfy sleep. We know the trend of people traveling with their pet that we contnue to welcome "woof" and "meow" to this hotel.

Should you return to the area, we look forward to welcoming you back. We appreciate your business!

- Management
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Additional Information about Ramada Sunnyvale/Silicon Valley

Address: 1217 Wildwood Avenue, Sunnyvale, CA 94089
Phone Number:
Location: United States > California > Sunnyvale
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #17 of 34 hotels in Sunnyvale
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Ramada Sunnyvale/Silicon Valley 2.5*
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Also Known As:
Ramada Inn Silicon Valley Hotel Sunnyvale
Ramada Inn Sunnyvale
Ramada Sunnyvale
Ramada Silicon Valley
Sunnyvale Ramada

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