We stayed at the Wild Palms while our house was renovated. We reserved a suite well in advance and confirmed the suite a day before arrival. Upon arrival, we were told, that the suite was not available and we would be staying in a room with two queen sized beds for one night. The next day, we moved to the suite. No help by the hotel to move my families suitcases to the suite. Since my husband was at work and the kids at school, I was left to move everything by myself. The suite had no bedding for the pull-out couch. I asked at the reception desk for bedding and was handed two pillows and two blankets across the desk and sent on my way! A little like at a hostel! The suite was fine, the bedding nice and altogether it was very clean. The last day of our stay, we were told, that we had not reserved the suite. Even though I had a print-out of the reservation, the hotel moved us again, this time into two adjacent rooms at a higher price! We asked instead for a double. After some complaining, we were given some help this time with the move. Breakfast was good, the pool area was nice but the hot tub was broken the entire week we stayed. The musty smell that permeates the hotel, is somewhat worrying. One staircase was marked as out of order. No one was working to fix whatever needed to be fixed on the staircase. The personnel was friendly but a little cold. We will not recommend this place to anyone.
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- Wild Palms Hotel
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