I am a lawyer that travels a lot from L. A. to Santa Barbara. So when I have a case I stay at the inn. every one knows me by face when I go in there, they have always been more than helpful. I book through the hotel and I have never had a problem getting good rates I have seen lower prices on the net but I like to cut out the middle man. When there’s a third party involved it just makes things more difficult. I guess when you book on line you get a better deal but more hassle if you need to cancel or change your reservation it can also create problems if the info does not get communicated accurately to the hotel. if they don’t give the right info to the inn, I am sure camellia did what she could to accommodated you but she still has to run a hotel she cant make every one happy

My husband and I have stayed at Summerhill on several occasions and have always enjoyed it. We decided to stay for Thanksgiving and saw a rate on the hotel's website of $179 for a king balcony room. We phoned the Inn in April 2007 to make the reservation but the hotel clerk showed a rate of $269. When I informed him about the Inn's website amount he said he would make the reservation but had to check with Camila the manager about the rate. After a lot of phone calls back and forth, she finally agreed the the internet rate. Then, in October 2007, my husband received a phone call from Camila stating that the king balcony was not available and we would be given a different room instead. We felt this was obviously about the money since the room was available in April. When my husband confronted Camila about this she stated that her hotel staff does not always know if rooms are available (although she herself had given the O.K. for the room in April). Unfortunately, we will never stay here again due to obvious dishonesty.

We made the reservations months before and were very excited to stay at a "bed & breakfast" for the first time. We stayed in one of their ocean front view rooms but when we got to the room we were disappointed. All you can hear was the freeway and hearing the train made us jump, it came in so loud. The bed looked nice from view but laying down on it was a different story. It was very uncomfortable and lumpy. Their pillows were all big and stiff. The actual breakfast arrived very late. We had to call the front desk twice to get our coffee which they said would be at our door at 8:30. it didnt get there until 9:00. When the breakfast finally got there, the eggs were overcooked. Needless to say, we weren't all that impressed with the food. All of this was just fine compared to what happened next. Later that afternoon of our two night stay, I got a call from the front desk when we were about 10 miles from the hotel out shopping. this was the Manager of the place saying that it was past the time of check out and we hadn't checked out yet. I informed her that our reservation was for 2 nights and I even had in my hand the confirmation that they mailed me. The Manager informed me that what I signed when I checked in was for one night only and our room had since been reserved by someone else. she said that if we didnt come back to the room and remove our belonging that they would pack our stuff up and leave it in the lobby. She said that I need to read what I am signing before doing so. So basically, my wife and I were left without a room to stay in the next night on our weding anniversary and this place wasnt going to do anything to reimburse us. All she offered me was a free night in the future (as if we would EVER stay at this place again!). When I asked her how this mistake could have happened, she said that we must have called and changed our reservation at some point (which of course we never did) and would not accept any responsibility for the screwup.

Our second floor king rm was nice but we felt that it could've been cleaned a little better. The toilet smelled really bad when we initially walked in. Andre at the fr desk made sure that housekeeping took care of the situation while we were out that evening. Chef Rodney's creations were delicious always. The negatives for us were the tiny bathrm, noise fr 101, & noise fr all the freight trains. Positves were our check-in w/Andre, meals fr Chef Rodney, view fr our balcony, two parking lots, location to Montecito/SB, & visual appearance of the Inn (especially enjoyed the beautiful plantings/flowers). Probably would not go back b/c of the noise.