I am a lawyer that travels a lot from L. A. to Santa Barbara. So when I have a case I stay at the inn. every one knows me by face when I go in there, they have always been more than helpful. I book through the hotel and I have never had a problem getting good rates I have seen lower prices on the net but I like to cut out the middle man. When there’s a third party involved it just makes things more difficult. I guess when you book on line you get a better deal but more hassle if you need to cancel or change your reservation it can also create problems if the info does not get communicated accurately to the hotel. if they don’t give the right info to the inn, I am sure camellia did what she could to accommodated you but she still has to run a hotel she cant make every one happy













