We decided to book a family friendly hotel with kids club and nice play area for the little ones. When i looked at the website i could see from the photos a lovely toddler play area and kids club(during holiday time). So we thought that would be perfect as my girls are 2 and 8 year old. When we arrived , we were greeted by very grumpy receptionist...It made me feel"sorry that we booked the room:)". I asked about the kids club if i could book my 8 year old in.The answer was they dont have any kids booked, so no kids club. Thhen i asked to show us where is a soft play area and she said that there is non. So it means the photos on web are from chreche which doesn`t exist anymore.
The room was very specious and warm.We couldn`t sleep all night as the pillows were extremely hard. In the morning i had neck pains....
The only gem of this hotel is staff in a bar and of course lovely dinners. The staff at the bar worked so har to accommodate every guest and to answer all questions what reception wasn`t able to do. They were very polite.
The location was very good.This is one of these hotels where i wouldn`t go back for a second time.

My general impression of the Maldron was quite lovely. The staff were extremely pleasant both over the phone prior to our arrival and also when we arrived. I booked it online but there was no option that I had seen for a balcony room nor was it stated on it that this was a requirement to be selected if wanted. So i called them and they were kind enough to give us the balcony complimentary, Unfortunately this meant that she actually booked another room under our names instead of simply cancelling the first booking. This really made no difference however as they corrected the mistake immediately.
My first disappointment with the hotel was how early the the health centre closed and how late it opened in the morning. It closes at seven and opens again at 9am. I have stayed in a few hotels before particularly in areas similar to this and they would have stayed open until 10pm and open at 7am for the early risers. This, coupled with the fact that breakfast finished at 10am and checkout was at twelve and we were there for work related reasons, we did not get a chance to go anywhere near the health centre for which we had booked the hotel in the first place.
Breakfast was self serving, which was a huge disappointment as when we arrived for our breakfast at nine the fried eggs had gone to a rubbery texture under the heat lamps and just really put us off. The woman who was in charge of the breakfast area was ok but just simply took our rooom number and our breakfast cards and told us to help ourselves. I could have got better service from a B&B really.
our night before that had been quite disturbed by the fact that there were some children running around playing lift tag. We didnt mind this at all in the earlier part of the evening as kids will be kids and there really wasnt much for them to do unless they walked around the back of the hotel unsupervised in the dark for the playground which was unlit. But after ten o'clock it started to get annoying, and at one point they nearly knocked us over. Now I am not saying that this is exclusively the hotels fault obviously the parents had no concept of authority, but what I am saying is that the hotel did have some culpability as this could have been a serious hazard god forbid. We ended up after an hour of hearing thumping running footsteps and screams down the hall to call the reception and demand that they stop them.

The facilities in the room itself was quite nice. One particular thing that scared us was the fact that the floorboards on the balcony were loose and we could feel them moving under our feet. needless to say we did not stay out there for very long. Overall I wouldnt think that we would return to stay in the hotel. Its the niggly little things that get your attention the most and while the general sense of the hotel was good there were just too many niggly bits that will stick with me.

I'm not one to give bad reviews lightly but in this case i feel I have to.

We stayed there last week for 1 night and there was a party on the same night and we had some drinks and when bar closed even though we were staying there we were made wait 2 hours in residents bar to get served again and after 2 hours of waiting when we asked staff about getting another drink he got very ignorant with us and told us to either go to bed or shut up and go sit down

I can understand the mixed reviews for this hotel. We stayed here with our 3 children, 9, 7, and 4. We stayed 2 nights and both nights were completely different the Friday night would never return to this hotel and the Saturday night I've recommended this hotel to my friends. Friday night - Refering to the previous trip advisor tips I had asked to be in a room where I would not hear music from the bar, unfortunately the room was really a double room a triple at a push, but 5 of us were squashed into this room, is was too hot, beds uncomfortable, opened window when at 11pm the music started it was a nightmare kids couldnt get to sleep. I rang reception they got the music turned down apologised for mix up regarding room and said the would move us the next morning. The next morning we were in a huge room, 2 double beds and a single with room for another campbed or/and travel cot it was fantasic, it's hard to get decent hotel rooms when you have more than 2 children, so much more comfortable. Dinner and breakfast were lovely, Kids enjoyed the pool, we had a great time. I put average rating because of the Friday night, it would have been alot worse only every staff member we came across were helpful, friendly and made our weekend. Thank you