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“NICE SURPRISE IN STOCKTON” 4 of 5 stars
Review of Hilton Stockton

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Hilton Stockton
3.5 of 5 Hotel   |   2323 Grand Canal Blvd, Stockton, CA 95207 (Formerly Stockton Grand)   |  
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Ranked #3 of 27 hotels in Stockton
Roseville, California
Top Contributor
62 reviews 62 reviews
24 hotel reviews
Reviews in 32 cities Reviews in 32 cities
40 helpful votes 40 helpful votes
“NICE SURPRISE IN STOCKTON”
4 of 5 stars Reviewed March 19, 2013

If you are from the area, Stockton gets a bad rap for crime. That really is concentrated in one section of town and not close to this hotel. First, the location is charming once off the main road where you turn onto a canal street lined with shops. You sort of forget that you are in Stockton.

The staff is friendly and and very accommodating. I was there for a three day workshop leading me to work with the catering and event staff. I have to say the whole staff was a pleasure to work with as well as friendly smiles from the cleaning staff. The public areas are nice, with an open atrium area to sit have a glass of wine and conversation. The restaurant is okay for a non-resort location and the bar is adequate. There just isn't much to expand upon in regard to the restaurant and bar area.

The room I inhabited for three nights was nice with a king bed, work space, flat screen TV and sitting area. The bathroom was tiny by comparison to other properties but noting to worry about for one person. If two people are preparing to step out, plan to take turns. The most important thing is that the room is not overly dated and the bathroom is clean.

Just a short drive are chain restaurants or for a real home town treat just walk across the street to Arroyo's Restaurant. Be warned this is nothing fancy, just a local Mexican food restaurant since 1946 with really tasty food. On a warm night, walk out the main entrance to Canal St, and just stroll a few blocks along the shop lined street.

If you are traveling along Highway 5 and need a rest, stop by the Hilton and be refreshed for the next leg of your drive. The hotel is situated just a few blocks from the freeway. I was pleasantly surprised to find this level of service and accommodations in this area.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex M, Director of Sales at Hilton Stockton, responded to this review, March 26, 2013
Thank you for your comments regarding the hotel and the area surrounding the hotel. We are fortuntate to be in a great location with a completely remodeled hotel and wonderful staff. We appreciate your business and look forward to your next stay with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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254 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • Danish first
  • English first
  • Any
English first
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 19, 2013

My husband and I spent one night at the Hilton. We were pleasantly surprised at the nice interior decor, the comfortable king sized bed, the 24-hour fitness center, and the easily accessible business center where I could check my email. The front desk personnel were knowledgable and friendly. Reasons for only four out of five? 1) doors in the hallway all seemed to noisily slam shut 2) the breakfast buffet was not really up to par (tired melon, no berries, limited entree choices) for the money, 3) pool was cold. However, the jacuzzi was nice, and we enjoyed our stay. We will definitely be back.

Room Tip: Stay away from the elevator when there are sports teams there!
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex M, Director of Sales at Hilton Stockton, responded to this review, March 19, 2013
Thank you for your comments regarding your stay. We appreciate your selection of the Hilton for your travels to Stockton.
We look forward to your next visit with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Benicia, CA
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 22 cities Reviews in 22 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 18, 2013

My wife and I stayed at the Hilton Stockton for a Social and Sporting event that we host each year. The Hotel has always been most accommodating for our group, but the customer service by the housekeeping staff went above and beyond I feel duty bound to report this high level of service.

I have attached a photo of the note we left for housekeeping describing the earring my wife somehow misplaced in the room. We spent the better part of the evening crawling around on our hands and knees looking for the earring, but to no avail.

My wife decided to make one last ditch effort to see if Housekeeping might be able to find the missing piece. Frankly, I figured we had lost and and it was a lost cause.

But the exemplary staff at Hilton Stockton did FIND my wife's earring and she was overjoyed. The way they tell the story, they cleaned the room and found nothing, then one of the two women suggested they make one last attempt to find the earring and they found it hiding behind the leg of the couch. What dedication and service.

We did as promised, give a reward to each of the ladies responsible and my wife is one happy camper.

When it comes to customer service, I'm just not sure it gets any better than this.

The hotel is bright and clean, the staff friendly and helpful, the location is close to transit but not so much as to be noisy and the food at our banquets was quite good.

I give them top marks in all classes.

Room Tip: ask for a room on the canal side. Its a much better view and very quiet.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex M, Director of Sales at Hilton Stockton, responded to this review, March 19, 2013
Thank you for your comments regarding your stay. We are pleased that the earring was found. We are very proud of our housekeeping staff and will be sure to pass on your review to the housekeeping team. Look forward to seeing you again next year!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portola Valley, California
2 reviews
5 of 5 stars Reviewed March 16, 2013

Our social and clay target shooting organization hosted our March event at the Hilton. Our experience with the Hilton, rooms, meals, hotel staff, was excellent. The Stockton Hilton worked hard to assure we had a good event. Excellent experience.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex M, Director of Sales at Hilton Stockton, responded to this review, March 19, 2013
Thank you for your comments regarding your stay. Glad you liked our friendly staff and the hotel. We are pleased that you have selected the Hilton Stockton as you hotel of choice and thank you for recommending the hotel to your friends.
We look forward to your next visit with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 15, 2013

I've stayed at this hotel everytime I've come to Stockton (almost monthly for the last year). The staff are friendly and helpful. I always enjoy the view of the canal and now that the trees are in bloom, it's even nicer. Lots of choices for restaurants within walking distance. Always a nice stay!

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex M, Director of Sales at Hilton Stockton, responded to this review, March 19, 2013
Thank you for your comments regarding your stay. We are pleased that you have selected the Hilton Stockton as you hotel of choice.
We look forward to your next visit with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Petaluma, California, United States
1 review
5 of 5 stars Reviewed March 13, 2013

Very nice hotel...professional and helpful staff. I really loved the corridors overlooking the lobby/lounge area. There is a large water fountain in the lobby which gives it a very elegant but comfortable feel. Rooms were very nice and clean. Had a balcony with small patio set overlooking a water fountain. Would definitely return and recommend to friends and family.

Room Tip: Had a great room with a balcony with small patio set for two. These rooms seem to be a little bigger...
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  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex M, Director of Sales at Hilton Stockton, responded to this review, March 14, 2013
Thank you for your comments regarding your stay and that you enjoyed hotel. Thank you for recommending the hotel to your friends and family.

We look forward to your next visit to Stockton!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 11, 2013

The hotel was clean and nice. I liked the interior corridors overlooking the lobby. My only complaint was the water pressure in the shower. It was a bit too much and made showering uncomfortable. Everything else was very nice.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex M, Director of Sales at Hilton Stockton, responded to this review, March 14, 2013
Thank you for your review of your stay and that you enjoyed our service and the hotel. We will look into the extra water pressure in the room you occupied. We appreciate your comments and look forward to seeing you on your next visit to Stockton!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Stockton

Address: 2323 Grand Canal Blvd, Stockton, CA 95207 (Formerly Stockton Grand)
Phone Number:
Location: United States > California > Stockton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 27 hotels in Stockton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Stockton 3.5*
Official Description (provided by the hotel):
Safe, nice area and well lit hotel. Centrally located in the San Joaquin Valley, the Hilton Stockton hotel is off Interstate 5 and situated close to the Stockton Arena convention center, the University of the Pacific, and the business and commercial districts of Stockton, CA. All rooms are decorated in a bright, modern style. Relax in the armchair, put your feet up on the ottoman and watch a movie on the 32-inch HD LCD television. Spacious bathrooms with elegant granite-topped surfaces allow you to refresh and rejuvenate in style. ... more   less 
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Also Known As:
Hilton Stockton Hotel Stockton

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