We were there for a wedding and booked a suite. The roof in the restroom was leaking, and we were told by staff members management knew there was a problem before we arrived. I showed them pictures, which I still have. They would not accommodate us and give us rooms so we were comfortable, but instead sent us down the hall to another room to shower. Now, remember, we couldn't sleep in this room, only shower in it. And if that didn't beat all, with all the loud noise and people smoking weed and getting drunk on the perimeter, We called more than once for assistance as we had guest, who also had to endure this embarrassment with us. They called the police and said we were harassing them for asking them to provide us the room we had prepaid for. i could not believe, and still can't comprehend, what they were thinking. They called the manager, who would not speak with us and suggested they just let us bathe, in the room, not sleep in it or provide two rooms as the suite, we paid for offered. I travel the world and this was one of the most inhumane things that has ever happened to me in my life. Best Western you are at the top of the list for being unprofessional, inhumane and rude. Unbelievable!!!
- Official Description (provided by the hotel):
- Newly renovated - May 2010 - Closest Hotel to UOP, Delta College, Restaurants and the malls are just two blocks away. Full Service Hotel, with 203 Rooms, including 7 Suites, Pool and Spa, Business Center, Fitness Center, Restaurant and the Fireside Lounge, Rooms with Iron/ironing board, Coffee Maker, Refrigerator, Microwave, Wireless Internet available everywhere, Flat Screen TV's, Banquet and Meeting Facilities, 24 hrs. Front Desk. ... more less
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- Also Known As:
- Best Western Heritage Hotel Stockton
- Holiday Inn Stockton
- Stockton Holiday Inn