My husband and I stayed at the hotel during the weekend of August 23, 2013. During our stay, an accident happened with the coffee maker which was placed on top of the microwave which has a
slippery surface. When my husband was trying to brew a cup of coffee, the glass coffee pot slipped, fell to the ground and broken. He immediately notified the front desk and was told that $20 would be charged for the replacement. On the day of the check out, we acknowledged the additional fee of the $20 on the bill. Now two weeks later, the credit card indicated an additional $50, in addition to the $20 that we agreed. The fair value for that 4-cup coffee maker should be $10 in my opinion. (We did not even have a chance to have a cup of coffee. The housekeeping never brought another coffee pot). We are charged $70 for the coffee pot. IT IS OUTRAGEOUS to charge the extra $50, furthermore without disclosing to the customers. My husband and I have tried a few times during the past two days to contact the manager and never heard from me. We hope that when the manager, Mr. Vang sees this message, he will address and resolve the problem proberly with delay.
- Official Description (provided by the hotel):
- Newly renovated - May 2010 - Closest Hotel to UOP, Delta College, Restaurants and the malls are just two blocks away. Full Service Hotel, with 203 Rooms, including 7 Suites, Pool and Spa, Business Center, Fitness Center, Restaurant and the Fireside Lounge, Rooms with Iron/ironing board, Coffee Maker, Refrigerator, Microwave, Wireless Internet available everywhere, Flat Screen TV's, Banquet and Meeting Facilities, 24 hrs. Front Desk. ... more less
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- Also Known As:
- Best Western Heritage Hotel Stockton
- Holiday Inn Stockton
- Stockton Holiday Inn