If you like street thugs as your neighbors, appliances that don't work, dirty rooms, and overall rude staff, this is your place.
No matter what, this is FAR from a 3 star hotel.
When we arrived, the staff was not competent and did not explain things adequately. We have 2 rooms, and 2 of the 4 key cards did not work. Once inside, hotel rooms were musty and HOT. AIr conditioner wall units did not cool quickly and were loud enough to sound like jet airplanes once they got going...
About 10 ghetto guys were partying until late at night 4 rooms down, so maybe the airplane/AC was a blessing in disguise.
We are here with 3 kids. Obviously the pool is a big draw. Well that became a non-option because of the drug use going on around the pool area. I called staff and the man at the front desk belittled me when I asked him to do something about it.
Bathroom shower curtains are too short (at this point thats least of our worries).
Front desk does not answer the phone.
Credit card was charged twice.
Stains on the carpet.
Dirty bed covers.
Faulty/gross bathroom sink.
I will let Trip Advisor know if anything is done to make this stay less awful.
- Official Description (provided by the hotel):
- Newly renovated - May 2010 - Closest Hotel to UOP, Delta College, Restaurants and the malls are just two blocks away. Full Service Hotel, with 203 Rooms, including 7 Suites, Pool and Spa, Business Center, Fitness Center, Restaurant and the Fireside Lounge, Rooms with Iron/ironing board, Coffee Maker, Refrigerator, Microwave, Wireless Internet available everywhere, Flat Screen TV's, Banquet and Meeting Facilities, 24 hrs. Front Desk. ... more less
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- Also Known As:
- Best Western Heritage Hotel Stockton
- Holiday Inn Stockton
- Stockton Holiday Inn