We booked the Residence Inn on I-5 for our trip from Portland, OR to Los Angeles, Ca. We were going to have 4-5 people in the car and wanted extra sleeping space all in 1 room. Residence Inn offered a 2 bedroom suite with each bedroom having it's own on-suite bathroom. There is a kitchen/sitting area in the middle of the 2 bedrooms. The sitting area has a pull out sofa.
When we arrived, it was very dark. We had gotten a late start due to car trouble. The entrance was poorly marked. We went in and were told we didn't have a reservation. I pulled out my confirmation paper and was told that the entrance to the room we booked was in a different part of the property. We drove around and eventually found the entrance. At 10PM, it was locked and we had to bang on the door to get someone to open it.
Finally, we got keys to our room, drove around to it and hauled our gear in. The keys didn't work so we had to repeat the routine of trying to get into the lobby.
We wanted to use the spa and it was open until 11. It was part of the original property we had gone to. Once we figured out how to walk there, it was lovely. The parking lots were dark and it was a little dicey getting over there. I don't think I would have made the walk on my own.
The room was adequate but not entirely clean. Someone had used the kitchen before us and there were some dirty items. The bathrooms seemed clean.
Overall, you get a lot of space for the money at this property. if you want to sleep several family members in one room, this could be a good choice.
There are 2 bedroom suites with pullout sofa in living room if you need the sleeping space for 5 or...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 7, 2012
Thank you for staying with on your trip from Portland. We are happy to hear that you enjoyed our spacious rooms, the do allow larger families to share a larger room. It also sounds like you arrived at our Courtyard by Marriott property originally, our Residence Inn directional signs at the entrance can easily be driven past. I apologize for the confusion. We absoloutely clean and inspect every part of our rooms. Sometimes, wear on the kitchen amenities can make them appear as though they are unclean. I do hope that you reported this so that we could replace and address your concerns. However, I will also make sure to bring your feedback to my staff's attention. Thank you for your review and we hope you stay with us on your next trip.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.