The facility didn't look so bad on the outside and the location has a few places to eat such as jack n the box ,Taco Bell, convenient stores, and gas station.
The first night the staff was okay not too friendly but the second night I paid but had lost my room key! So I went down stairs to get another rm key and I guess one of the staff members didn't log the payment n the computer so had to wait for them to find written receipt which the end up finding after I was accused of not paying.
Then the next morning I'm laying in the bed and noticed that there was baby roaches on the bed and the lady that checked us in put me on the 3rd floor which was the highest floor which was very unsafe for my 3 yr old child!
So I asked to move to another room and the guy concierge did. I was more pleased with this room because it was more clean then the last and on the first level so more safe. My family had a peaceful last night then in the morning about 10:30 we received a call on the room phone from front desk asking if we were staying and I said stayin one more night. Then about five minutes later there was a knock on the door and the lady told me she didn't want me staying there and ask me to leave for no apparent reason!!! And then she went on to ask why I switched rooms and I told her because the bugs I seen and she basically called me a liar. I left but was upset due to it being my first time in Stockton and I had my 3 yr old child with me and we had no means of transportation due to my car breaking dwn. Smh worst hotel experience by far ... Bad customer service for sure dirty infested old and area isn't that great
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- Also Known As:
- America`s Best Value Hotel Stockton
- America`s Best Value Inn And Suites