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“This hotel is horrible!!!” 1 of 5 stars
Review of Budget Inn and Suites Stockton

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Budget Inn and Suites Stockton
2.0 of 5 Hotel   |   3473 West Hammer Lane, Stockton, CA 95219 (Formerly Vagabond Inn)   |  
Hotel amenities
Ranked #22 of 27 hotels in Stockton
1 review
2 helpful votes 2 helpful votes
“This hotel is horrible!!!”
1 of 5 stars Reviewed 5 weeks ago via mobile

The facility didn't look so bad on the outside and the location has a few places to eat such as jack n the box ,Taco Bell, convenient stores, and gas station.
The first night the staff was okay not too friendly but the second night I paid but had lost my room key! So I went down stairs to get another rm key and I guess one of the staff members didn't log the payment n the computer so had to wait for them to find written receipt which the end up finding after I was accused of not paying.
Then the next morning I'm laying in the bed and noticed that there was baby roaches on the bed and the lady that checked us in put me on the 3rd floor which was the highest floor which was very unsafe for my 3 yr old child!
So I asked to move to another room and the guy concierge did. I was more pleased with this room because it was more clean then the last and on the first level so more safe. My family had a peaceful last night then in the morning about 10:30 we received a call on the room phone from front desk asking if we were staying and I said stayin one more night. Then about five minutes later there was a knock on the door and the lady told me she didn't want me staying there and ask me to leave for no apparent reason!!! And then she went on to ask why I switched rooms and I told her because the bugs I seen and she basically called me a liar. I left but was upset due to it being my first time in Stockton and I had my 3 yr old child with me and we had no means of transportation due to my car breaking dwn. Smh worst hotel experience by far ... Bad customer service for sure dirty infested old and area isn't that great

  • Stayed May 2014
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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10 people have reviewed this hotel

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    1 of 5 stars
  • Service
    1.5 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    1.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Italian first
  • Any
English first
Stockton, California
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 24, 2014 via mobile

Found baby roaches in the bathroom, nightstand and window seal. Asked for a refund was told they don't give refunds. Stayed in another room that was cleaner. Though I felt like I was gonna see another Roach. Will not stay here again and in the morning I am looking for the number to the health department.

  • Stayed February 2014
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed March 16, 2014

This was a good motel..........25 years ago. It is now old and filthy. The bottom stair of the stairway on the east end of the building was broken and the big chunk of concrete that had broken off had obviously been there for some time. Talk about dangerous!
It's obvious that the owners don't care about maintenance. Garish paint colors in the room I was in and disgusting carpets.
Go anywhere else but this place! Save yourself the horrible experience.

  • Stayed March 2014, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
moreno valley
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 4, 2013 via mobile

This place was horriably disgusting service is terriable and rude dangerous individuals hang around the property sheets and towels were just discusting. Restrooms gunk all around the shower and tub floors were discusting could not take shoes off had to shower in rubber slippers this place is just horriable H

  • Stayed November 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sacramento, California
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 27, 2013

I made the reservation on my cell and arrived to the hotel about 30 minutes later which was at about 11:00 pm PST. I was greeted by someone behind a thick piece of glass. I told him I had a reservation and gave him my last name. He said he couldn't find it. I told him I had booked the room via Expedia. He then said it could take up to a couple hours for Expedia to fax over the details of my stay and that I should call Expedia to expedite the FAX. The desk clerk also said that I shouldn't have used Expedia, that I would have gotten a better rate if I dealt with them directly.

When I called Expedia I was told that I shouldn't have to wait. The Expedia customer service rep said he would put me on hold while they call the hotel and spoke to the desk clerk. The Expedia rep then came back on the phone with me and said that I would pay the Expedia price but that they now have the confirmation. I hung up Expedia and the clerk proceeded to get me into a room.

The first room he put me into was room #230. It looked like the hotel was undergoing renovations. There was masking tape all around the doors. I walked into the room and the light switch wasn't working. I made my way to the bathroom only to find it was the only working light in the room. That's when I noticed that there was a pull out couch that looked like it was dragged out of a dumpster. The cushions were disgusting. Cigarette burns, black grease all over the arms. The bed was almost folded in half with a HUGE sag in the middle. Cigarette burns all over the bathroom counter top. The TV had no remote. The phone on the night stand had a bright blinking light but all the buttons on the phone were missing and the phone wasn't working. The carpet was littered with black grease and cigarette holes. It was filthy and disgusting.

A huge cockroach then ran across the room and went under the pull out. This was the most disgusting room I have ever set foot into. I would let me worst enemy stay there. To say it was disgusting was an understatement. I left the room and went down stairs and proceeded to call Expedia. When I talked to the rep, I was told that they could not get me a refund and it was up to the hotel owner to offer me one. I hung up the phone with the Expedia rep and this time there was a new desk clerk who barely spoke English. I told him the room was disgusting and that I wanted a refund. He said he couldn't give me one that he would allow me to check out but that was it.

I was tired after a long drive and was not in the mood for this. I asked for another room. This time he gave me room #236. When I opened the door, the pullout bed cushions were on top of the couch and pullout was partially open. There were empty beer cans and coffee cups everywhere. It looked like someone was in the room. I said hello anyone here?

The bed was not made, condom wrappers on the floor, vaginal lube on the TV. The bathroom had a nasty rag in the counter covered in black grease. It was disgusting!!!! See pics. I went down stairs to the lobby again. I ask the desk clerk to follow me up the room to see the condition of the room. He said he couldn't leave the lobby. There was a woman with him behind the glass. I said, why doesn't she stay there to cover the desk and to come upstairs to look at it. He said no.

I asked how they could put me into a room like that. His response was "you wanted a smoking room" and said with an attitude. I was so frustrated. All I wanted was to get the hell out of there. I asked for a manager and he said he was the manager. Nothing else, so I'm sorry, nothing. This place could care less about their customers.

I asked for another room. He said it's a non-smoking room. I said fine. Next he put me into room #326. When I approached the room, there was wadded up paper under the handle. Cigarette buts on the sill of the window and trash in front of the door. I entered the room and it reeked of marijuana. The room was cleaner but the stench was unbelievable. No working phone and the inside of the microwave was covered with food. I had had enough. I went to the lobby and demanded my money back. I was told no.

This was the worst hotel experience of my life. I travel extensively and use Hotels.com and Expedia for most of the stays. For Expedia to even suggest this hotel is awful. I decided to get in my car and keep driving another 3 hours to get home rather than staying in this dump. While leaving their parking lot I was approached by 3 African Americans in a beat up car asking if me if I get high.

Expedia or any other travel site should NEVER have recommend this hotel!!!!!!!!!!! I'm waiting to see if Expedia an get my money back. It's a holiday but my first call tomorrow is to the board of health.

  • Stayed May 2013, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Contributor
20 reviews 20 reviews
18 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed May 26, 2013 via mobile

This room had holes in doors of room and I felt as though was trapped in my room by the gang members that were out partying all night oh my god this was craziest motel I ever stayed at! It was like party central outside until 5am and management allows it and don't think that your car is safe either they were sitting on my vehicle. My best advice is to don't put yours or your families life in danger! It looks calm but at night it's wild and seems like its a home for gang members in red clothing and party goers at night all outside the rooms! My best advice is stay at Best Western Heritage Stockton I changed to that hotel much safer!!

  • Stayed May 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles,CA
2 reviews
3 of 5 stars Reviewed May 19, 2013

Got a quiet, clean room for a good night's sleep at a great price ($50). In the process of moving so at end of day packing the mini-storage space checked in and clerk said he upgraded us to the third floor which was in process of renewal. The room was nice, clean but the fridge was not working (not a major issue for us). Now looking for a permanent place so came back for another night. This time given a second floor room and found what looked like black mold around tub/shower and no remote for TV. Went to clerk and he gave us a different 2nd floor room, and it had same black mold issue. Went back to clerk and asked if we could get same room we had night before and he said "ok." It was available and all was well again.

Room Tip: Look at room before check in as there is NO REFUND after check in.
See more room tips
  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Budget Inn and Suites Stockton

Address: 3473 West Hammer Lane, Stockton, CA 95219 (Formerly Vagabond Inn)
Location: United States > California > Stockton
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 27 hotels in Stockton
Price Range (Based on Average Rates): $
Hotel Class:2 star — Budget Inn and Suites Stockton 2*
Reservation Options:
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Also Known As:
America`s Best Value Hotel Stockton
America`s Best Value Inn And Suites

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