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“Ok for one night” 3 of 5 stars
Review of Hilton Garden Inn San Francisco Airport North

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Hilton Garden Inn San Francisco Airport North
3.0 of 5 Hotel   |   670 Gateway Boulevard, South San Francisco, CA 94080   |  
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Park, Stay and Go Package
Certificate of Excellence 2014
GreenLeadersSilver level
North Potomac, Maryland
Senior Contributor
43 reviews 43 reviews
27 hotel reviews
Reviews in 26 cities Reviews in 26 cities
30 helpful votes 30 helpful votes
“Ok for one night”
3 of 5 stars Reviewed August 23, 2008

Hotel is situated in an industrial park, easy access to the freeway 101. Because of the location however, there are not many restaurants open if you check in after 10PM. Luckily there was an IHOP nearby. We stayed for one night in 8/08. Room was clean and spacious. Bathroom was also clean. View was of other office buildings but since we were staying one night, the view was not of great importance. Breakfast which was not included is a good value offering hot and cold items. No complaints of the hotel but the hotel needs to freshening.

  • Liked — Spacious and clean room
  • Disliked — Located in industrial park
  • Stayed August 2008, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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519 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Spokane, Washington
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 15, 2008

It's not that are stay was bad, it was fine. But after our stay I kept getting call after call from a telemarketer that would leave a recorded message on my machine-every two to three days. Since they called when I wasn't home, I always came home to some recorded message. I finally got the phone number through caller ID and called them back. They told me they got my number from the Hilton, I have only stayed once at a Hilton, that was first and last time.

  • Liked — It was clean
  • Disliked — The hound you after your stay
  • Stayed December 2007, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Augustine, Florida
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 6, 2008

Great location if you would rather not pay for parking in San Francisco. Room was clean and roomy. Furniture was attractive and comfortable. Bed was great. We used the hotel shuttle to travel to the BART station at the airport. Worked out well on the way to the airport but when we returned on a Sunday evening we waited over an hour for the shuttle to come. We finally asked one of the other drivers and was told we should call on the phone located in the pick up spot. We called and were told the shuttle was on-call only on Sunday evening. This would have been fine if we had been told this fact when we asked about the shuttle service. The pros far outweighed the cons for our stay at this hotel.

  • Liked — great price using the pre-paid option on their website
  • Disliked — no breakfast included
  • Stayed July 2008, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Paris, France
Top Contributor
79 reviews 79 reviews
69 hotel reviews
Reviews in 59 cities Reviews in 59 cities
382 helpful votes 382 helpful votes
5 of 5 stars Reviewed June 27, 2008

After an easy drive from SFO we found an ample parking lot for our car
.
Check-in was quick and efficient as we got all the preferences requested when we booked directly through the hotel site.

Since it was our first stay at Hilton Garden Inn we found the room way above our expectations clean and functionnal with very useful free WiFi internet access. Bedding was good without the need to ask for more pillows.

Drapes and curtains were thick enough to darken the room during daytime and no noise from the nearby aiport was to be heard.

Needless to say that the room was perfectly clean and housekeeping discreet and efficient.

I wish we had hotels of this quality during our tour of the California and Utah's National Parks.

The only problem was the terrible smell of fried food that continuously spread in the lobby and around the front desk area due to the proximity of the restaurant and also to a bad air recycling system.

However, this did not prevent me from booking again at this property.

  • Liked — Recent and both well managed and maintained property
  • Disliked — The terrible smell of fried food throughout thelobby and the front desk area
  • Stayed June 2008, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Business service (e.g., internet access)
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California
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 17, 2008

We have no major complaints about our 7 night stay here. The front desk workers were nice, the room was very clean (the most important feature to us), and our room was quiet (6th floor, on a side). The pool and fitness room looked adequate although we did not use them. Housekeeping made sure to call to ask if we needed service when we had the "do not disturb" sign on our door knob, as opposed to knocking on the door. The location is excellent--only minutes from SF. Free and ample parking and high speed wireless Internet access was a definite plus.
A trivial negative point was that the 6th floor hallway always smelled like a sweaty sock at a certain location. The Internet crawled at certain times of the day, but was usable. Also, the price was slightly higher than I would have liked to pay, but in retrospect it was worth it.
I would highly recommend this hotel.

  • Liked — Cleanliness
  • Disliked — Price was a bit high
  • Stayed March 2008, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Netherlands
Top Contributor
155 reviews 155 reviews
152 hotel reviews
Reviews in 138 cities Reviews in 138 cities
408 helpful votes 408 helpful votes
4 of 5 stars Reviewed February 5, 2008

It was hard to find to the courtesy hotel phones on SFO airport. There are all outside and when we finally discovered the phone, the shuttle bus just arrived. Pure luck for us, after a whole day with a delay and missing connection. It is a 10-minute ride to the hotel.

At the front desk was a very friendly and assist full employee, Miranda, and check-in went smooth. I had made a reservation for two nights well in advance, however no upgrades possible in this hotel for Diamond members. The halls are a little bit worn, but the room itself was very good, seemed renovated recently. Good quality beds and furniture, nice bathroom and a refrigerator and microwave. Both nights we slept very well, no noise from in- or outside.

There is a business center (to be opened with room key) with two computers and printers.

We had the breakfast buffet two mornings and on Sunday this was much better than on Saturday, more variety in fruits and hot items. On our second day we took the shuttle to the BART station on the airport. This train gives a very convenient connection; it takes about 25 minutes to go to the city center. On our return we called the hotel and we were picked up in 15 minutes. This was for us an excellent way to visit San Francisco.

On our last day we were brought straight to the car rental company on the airport. Al the drivers on the bus during our stay were very forthcoming.

  • Liked — The nice room and the good service at the front desk by Miranda, the shuttle drivers and all other employees
  • Disliked — Nothing
  • Stayed January 2008, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 8, 2008

We recently booked two rooms for two nights here. I was a little worried that it seemed so out of the way but now i'm glad we stayed there. The hotel is very pretty and clean. The lobby's fireplaces were warm and welcoming and a good escape from the drizzly SF weather. We were very warmly greeted and offered cookies. They were very personable and pleasant throughout our whole stay. When we requested a roll away they came right up with it. The porter was super nice and helpfull. He didnt mind that we needed towels and pillows right after he had just brought the rollaway. He went back down and brought us what we needed. No hesitations, no sighs...just a smile.

The beds were the only thing that were not up to par with the hotel. Maybe it was just our room but the beds felt awfully small and uncomfortable. The bedding was nice though. The rollaway was terrible but hey, it served its purpose.

The breakfast was reasonably priced at $10 for the brunch. However the hot food wasn't "hot" or "warm" even. But they had a good selection and the made to order omlete was delicious.

The location was perfect, away from the crazyness and bustle of the city. Safety is super important factor for me whenever i'm away from home and i felt safer at this hotel than in the city. It was a little secluded and was a great stress free enviorment perfect to come home to after a long day of sight seeing.

Next time my fam and i are up in SF, we'll definitly stay here again if the price is right.

  • Stayed December 2007, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn San Francisco Airport North

Address: 670 Gateway Boulevard, South San Francisco, CA 94080
Phone Number:
Location: United States > California > South San Francisco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in South San Francisco
#2 Family Hotel in South San Francisco
#3 Romantic Hotel in South San Francisco
#4 Business Hotel in South San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn San Francisco Airport North 3*
Number of rooms: 169
Official Description (provided by the hotel):
The Hilton Garden Inn San Francisco Airport North is conveniently located off highway 101, just two miles from San Francisco International Airport (SFO), and provides easy access north to San Francisco and south to Silicon Valley. Travelers appreciate the complimentary shuttle service to SFO airport, and the nearby BART and CalTrain stations that connect you to the area's top destinations including AT&T Park, the Cow Palace, and Candlestick Park. This hotel provides the service and amenities to make it one of the top San Francisco Airport hotels by offering renovated guest rooms with free WiFi, Hilton's signature Garden Sleep System(R) bedding, flat-screen HD TVs, and in-room microwaves and mini-fridges. Guests also appreciate the onsite restaurant, the Great American Grille, which serves up a delicious combination of American favorites for breakfast and dinner. The brand new meeting rooms also offer the perfect place to conduct your next San Francisco business meeting, and provide flexible meeting space with complimentary WiFi, state-of-the-art A/V equipment, and a maximum capacity of 100 people. Choose the newly-renovated Hilton Garden Inn San Francisco Airport North, and enjoy the terrific location with modern amenities. ... more   less 
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Also Known As:
Hilton Garden Hotel South San Francisco
Hilton South San Francisco
South San Francisco Hilton

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