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“Lies, lies and more lies” 1 of 5 stars
Review of Hilton Garden Inn San Francisco Airport North

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Hilton Garden Inn San Francisco Airport North
3.0 of 5 Hotel   |   670 Gateway Boulevard, South San Francisco, CA 94080   |  
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GreenLeadersSilver level
Manteca, California, United States
Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Lies, lies and more lies”
1 of 5 stars Reviewed April 5, 2013

I called to make a reservation and specifically asked if there is a heated in door pool. I would have called another hotel line if I would have been told the truth. I am a daily swimmer for health reasons and so it is very important to me to swim. The woman on the phone and all the information on the internet said that the place had a pool. When I arrived I asked where the pool is and the person at the desk told me they don't have a pool and haven't had one in a very long while. I was madder than a hornet!! I paid an expensive price for a room because I thought the hotel had a heated in door pool. The staff tried to find me a room elsewhere but of course there aren't any rooms the day of arrival anywhere in San Francisco!! I knew that was the case when they offered to call around!! I just let them try then they tried to get permission from the Embassy Hotel to let me swim there but of course they wouldn't let me because of insurance issues. The manager comped me an $8 breakfast whoopie. I personally think I should have had my money refunded or at least partially refunded but NOOOOO...The staff were all sugary but I say put your money where your mouth is. I felt like telling them to stuff their room where the sun don't shine but I had to sleep somewhere so I was stuck there. The room was plain as hell and the little fridge was empty...I certainly didn't think it was worth the money I paid!!!!

Room Tip: There is NO POOL or SPA but all the literature says there is!!!!!
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  • Stayed March 2013, traveled solo
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rfrederick, General Manager at Hilton Garden Inn San Francisco Airport North, responded to this review, April 9, 2013
Thank you for taking the time to review our hotel!

I sincerely apologize for the confusion about our pool. In lieu of expanding our fitness center in February we removed our pool and unfortunately it took much to long to remove the details from all websites, where most reservationists will get their information to answer guests questions. I can understand how frustrating this situation must have been. I assure you this is not a normal occurrence for us and we hope to see you again so we can showcase our world class service.

Please feel free to reach out to me directly.

Thank you again for staying with us, have a great day!

Ryan Frederick
General Manager
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392 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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English first
Tampa, Florida
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 1, 2013

Very pleased with my stay at this renovated Hilton property. The locations is ideal if you are visiting a client in South San Francisco. Their shuttle service is great. For $7 you can get Bed and Breakfast per room for 2 people. Can't beat that!!!

Highly recommend this hotel for business stays.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rfrederick, General Manager at Hilton Garden Inn San Francisco Airport North, responded to this review, April 9, 2013
Thank you so much for taking the time to review our hotel!

We were glad to hear you enjoyed our newly renovated lobby! We also agree we are great hotel for everyone, especially business stays.

Thank you again for staying with us and we look forward to your next visit!

Ryan Frederick
General Manager
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Seattle, Washington
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 31, 2013

Very pleased with our stay. The staff was very friendly, rooms were clean and functional. Breakfast buffet was very good, although they were a little short-staffed. Complimentary wireless internet access is a plus. Great location close to freeway, but set back enough so that noise is not at all a problem at this hotel. Very quiet and restful sleep. We would definitely stay here again.

Room Tip: There are no problems with freeway or airport noise at this hotel.
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rfrederick, General Manager at Hilton Garden Inn San Francisco Airport North, responded to this review, April 1, 2013
Thank you for taking the time to review our hotel!

I was happy to hear you found our hotel to be quite, clean and friendly!

Thank you again for staying with us and we look forward to your next visit!

Ryan Frederick
General Manager
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Miami, Florida
Senior Contributor
37 reviews 37 reviews
33 hotel reviews
Reviews in 26 cities Reviews in 26 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 28, 2013

I've stayed here several times, and I'm so glad to see they have completely refreshed the entire hotel. Rooms are clean and lobby is very nicely updated. Really close to the airport so it's great for the quick in and out of San Fran. Service was excellent and friendly, would recommend again and will stay again.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rfrederick, General Manager at Hilton Garden Inn San Francisco Airport North, responded to this review, April 1, 2013
Thank you for taking the time to review our hotel!

We were thrilled to hear you are excited about our newly refreshed hotel!

Thank you again for staying with us and we look forward to your next visit!

Ryan Frederick
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockton, California
1 review
5 of 5 stars Reviewed March 22, 2013

Great service! Used for business. Very nice rooms, clean and smells fresh. Would love to stay here again. I didn't use the gym, pool, restaurant though.
Parking is very easy and it's close to a lot of great restaurants off of Grand Ave. in South San Francisco. My AAA card came in handy and got a great rate.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rfrederick, General Manager at Hilton Garden Inn San Francisco Airport North, responded to this review, April 1, 2013
Thank you so much for taking the time to review our hotel!

It was great to hear you found our hotel to be clean and fresh! Our complimentary airport shuttle will also take you to Grand Ave but don’t forget we have an on-site full-service restaurant and bar!

Thank you again for staying with us!

Ryan Frederick
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Helena, California
1 review
5 of 5 stars Reviewed March 8, 2013

I recently stayed at the Hilton Garden Inn and from the beginning the staff greeted me with open arms. The girls were very friendly, informative, gve me directions, actually were one of the best front desk people I have seen in all my travels and I do travel alot. The rooms were spotless, beds comfortable, could not have asked for more. The shuttle service was excellent, he even came and got me at International after midnite whichmost hotels do not do anymore and was friendly at that timeof nite. Excellent, On my return after 2 weeks, my battery was dead on my car. I needed to leave at 5am and the manager on duty had a battery charger in the office and he assisted me right away. I was on the road in 5 minutes. That is service. Outstanding hotel. Being in the travel business and my son also a general manager of hotels, I really look for good service. This hotel meets it all.
Karen Jan 2013

Room Tip: All rooms are in good areas-no noise
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  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rfrederick, General Manager at Hilton Garden Inn San Francisco Airport North, responded to this review, March 11, 2013
Thank you very much for reviewing our hotel!

I was thrilled to hear you call us an "awesome hotel" and that you recommend us for both business travelers and anyone getting away for a weekend.

Thank you again for staying with us and we look forward to your next visit!

Ryan Frederick
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Top Contributor
232 reviews 232 reviews
50 hotel reviews
Reviews in 81 cities Reviews in 81 cities
160 helpful votes 160 helpful votes
5 of 5 stars Reviewed March 7, 2013

awesome hotel - close to 101 and airport - great HGI location - very new, clean and great staff
super clean new lobby - spacious and enjoyable stay - front desk staff very friendly. I recommend this hotel to any business traveler and people looking for a weekend break in San Francisco. Great just out of town location with free parking - downtown parking is a rip off!

Room Tip: ask for top floor 7th
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rfrederick, General Manager at Hilton Garden Inn San Francisco Airport North, responded to this review, March 11, 2013
Thank you so much for taking the time to review our hotel!

It was great to hear you received Genuinely Caring team members! We take a lot of pride in our customer service, living a clean and friendly mission every day with every guest.

Thank you again for staying with us and we look forward to your next visit!

Ryan Frederick
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Garden Inn San Francisco Airport North

Address: 670 Gateway Boulevard, South San Francisco, CA 94080
Phone Number:
Location: United States > California > South San Francisco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in South San Francisco
#4 Business Hotel in South San Francisco
#4 Romantic Hotel in South San Francisco
#8 Family Hotel in South San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn San Francisco Airport North 3*
Official Description (provided by the hotel):
The newly-renovated Hilton Garden Inn San Francisco Airport North is conveniently located off highway 101, just two miles from San Francisco International Airport (SFO), and provides easy access north to San Francisco and south to Silicon Valley. Travelers appreciate the complimentary shuttle service to SFO airport, and the nearby BART and CalTrain stations that connect you to the area’s top destinations including AT&T Park, the Cow Palace, and Candlestick Park. This hotel provides the service and amenities to make it one of the top San Francisco Airport hotels by offering renovated guest rooms with free WiFi, Hilton’s signature Garden Sleep System® bedding, flat-screen HD TVs, and in-room microwaves and mini-fridges. Guests also appreciate the onsite restaurant, the Great American Grille, which serves up a delicious combination of American favorites for breakfast and dinner. The brand new meeting rooms also offer the perfect place to conduct your next San Francisco business meeting, and provide flexible meeting space with complimentary WiFi, state-of-the-art A/V equipment, and a maximum capacity of 100 people. Choose the newly-renovated Hilton Garden Inn San Francisco Airport North, and enjoy the terrific location with modern amenities. ... more   less 
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Also Known As:
Hilton Garden Hotel South San Francisco
Hilton South San Francisco
South San Francisco Hilton

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