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“Great Hotel, Great Value” 4 of 5 stars
Review of Howard Johnson Express Inn South San Francisco

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Howard Johnson Express Inn South San Francisco
2.0 of 5 Hotel   |   222 South Airport Boulevard, South San Francisco, CA 94080   |  
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423 reviews from our community

Traveler rating
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    126
    95
    46
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
mt shasta, ca
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed April 5, 2013

Park, stay and fly option here is a good one. Their free airport shuttle runs 4am til midnite, but i arrived at the airport after midnite, so there was no shuttle...but the hotel manager called to check up on me, and then offered to drive to the airport and pick me up and take me to the hotel (since i was staying the night there at the end of my trip). a nice room and my car awaited me there...all so very appreciated!

  • Stayed March 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelationsDept, General Manager at Howard Johnson Express Inn South San Francisco, responded to this review, April 22, 2013
Thank you for your review, JackM. We appreciate your positive feedback regarding our staff. We strive to make our guests feel as comfortable and welcome as possible and we're thrilled to hear about your experience upon arrival. It's wonderful to hear that you received the 'royal' treatment you deserve! Providing helpful, attentive service is our highest priority so we are ecstatic that you found our staff to be prompt and professional during your recent stay. Our team here at the Howard Johnson Inn South San Francisco really enjoys taking care of our guests, so I will be sure to pass along your compliments.

We appreciate your business and we look forward to your next visit with us.


Regards,


Alvyn Prasad
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Campbell, California, United States
1 review
4 of 5 stars Reviewed March 24, 2013

Positives:
+ Free WiFi, Microwave & good sized Fridge, modern furniture, safe, ironing board.
+ Staff, housekeeping, including Angie, and Carla were friendly and attentive to special requests.
+ Close to freeway, but not too loud.
+ Shuttle to airport
+ Can see vehicle from window, because hotel is shaped as a horseshoe with parking lot in center.
+ Price very reasonable. Excellent value.

Negatives:
- bathroom
- breakfast limited
- not many premium TV channels, older TVs.
- no swimming pool, no hot tub
- not all bathrooms are updated yet
- not a very nice surrounding area, and not many good restaurants close. Nothing much worth seeing within walking distance.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelationsDept, Manager at Howard Johnson Express Inn South San Francisco, responded to this review, March 28, 2013
Dear Guest, (Hotrodreview)

Thank you for choosing Howard Johnson Inn and for taking the time to provide feedback about your stay. We value your comments we will utilize your response by continuing to focus on making each and every guest experience the best it can be.

Although I was happy to learn that we met (hopefully exceeded) your expectations when it came to customer service provided by our hotel staff, I was sorry to learn you chose not to stay with us again because the hotel didn't have a pool, spa or beautiful surround area, we are a airport and conference center hotel. . I know these sound like regular hotel amenities but please understand that our Howard Johnson Inn are not full service hotels and some locations don't provide these services. On a positive note, the savings realize by not providing such services are passed along to our guests by offering more affordable room rates !

It is our pleasure to make sure all our guests are taken care of no matter what time of day it may be. Our staff is exceptional in all things customer service related and we thoroughly enjoy making each guest feel special each and every stay. So I will be sure to pass along your compliments. We appreciate your business and we look forward to keeping you here with us.


Warm Regards,


Alvyn Prasad
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed March 21, 2013 via mobile

I had stayed there with some friends the day before yesterday and Roy, the person at the desk was very nice. Great rooms and amenities, but Roy made us feel like family. We will be coming back because of him.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelationsDept, General Manager at Howard Johnson Express Inn South San Francisco, responded to this review, March 28, 2013
Dear Guest,

Thank you for your compliments about the service provided by our front desk staff. Our team here at the Howard Johnson Inn South San Francisco really enjoys taking care of our guests, so I will be sure to pass along your compliments.

We appreciate your business and we look forward to your next visit with us.


Best Regards,



Alvyn Prasad
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Howard Johnson Express Inn South San Francisco

Address: 222 South Airport Boulevard, South San Francisco, CA 94080
Phone Number:
Location: United States > California > South San Francisco
Amenities:
Business Center with Internet Access Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #16 of 28 Hotels in South San Francisco
Price Range (Based on Average Rates): $
Hotel Class:2 star — Howard Johnson Express Inn South San Francisco 2*
Number of rooms: 52
Official Description (provided by the hotel):
Great location and friendly service! Close to Downtown, Golden Gate Park, the Convention Center, Fisherman's Wharf, shopping, Alcatraz, and the San Francisco Airport. Our amenities include, but are not limited to, Free Breakfast, Free 24-hr Airport Shuttle, In-room coffee, Microwave and Refrigerator available, Hairdryer and Iron available, and Free Newspaper. Great value - visit us soon! ... more   less 
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Also Known As:
Howard Johnson Express Hotel South San Francisco
Howard Johnson Hotel Express
South San Francisco Howard Johnson
Howard Johnson South San Francisco

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