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“Great hotel, excellent customer service, and convenient!” 5 of 5 stars
Review of Holiday Inn Express San Francisco Airport-North

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Holiday Inn Express San Francisco Airport-North
2.5 of 5 Hotel   |   373 South Airport Boulevard, South San Francisco, CA 94080   |  
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Reviewer
3 reviews 3 reviews
“Great hotel, excellent customer service, and convenient!”
5 of 5 stars Reviewed June 30, 2014

This was a wonderful hotel! The girl who checked us in Lorain, was great! She had a great attitude and was very informative. The hotel looked nice and modern and well kept. The room was nice and clean and very comfortable. There was free wifi in the room and the tv had a wide range of channels, which was great for the kids. They had a nice whirlpool spa that the kids enjoyed and breakfast every morning was great! I would defiantly recommend this hotel because of it convenience to the airport and wonderful accommodations.

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HEXS_Management, General Manager at Holiday Inn Express San Francisco Airport-North, responded to this review, July 3, 2014
Dear Guest,

Thank you for the kind words. We hope that you will visit us again when you return to the San Francisco area.

Thanks again,

Raj L.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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340 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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English first
Top Contributor
245 reviews 245 reviews
27 hotel reviews
Reviews in 70 cities Reviews in 70 cities
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed June 29, 2014

The hotel location is very convenient for flights in and out of SFO. The facility is very clean and modern. The rooms are spacious and well appointed. We stayed here prior to an early morning flight out of SFO. If you are a light sleeper this is not the place for you. There were very distracting bright lights from the building next door and the noise level from the jets was loud. I always wondered why more soundproofing is not used on hotel constructed near airports. I was a little irritated by the $9.99 parking fee which was not disclosed on the IHG Friends and Family website. I don't like hidden fees that are not disclosed until you are at the check-in desk. Otherwise the stay was nice and the location is perfect. Next time I will look at other hotels in the area before I stay here again.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HEXS_Management, General Manager at Holiday Inn Express San Francisco Airport-North, responded to this review, July 3, 2014
Dear Guest,

I would like to first apologize for the inconveniences that you encountered during your stay at our hotel. In regards to your issues, all of our rooms have black out drapes which are located behind the sheer drapes in the guest rooms. Also, I would like to personally apologize that you missed the disclaimer on the IHG website in regards to our overnight parking fees. Our hotel along with majority of the SFO Airport hotels do access a Daily Parking Fee. As none of the hotel's are quite as expensive as the Downtown San Francisco hotel's, we feel that this is a advantage of staying in the San Francisco Airport. We hope that you will give us another chance if you return the San Francisco area.

Regards,

Raj L.
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1 review
3 of 5 stars Reviewed June 18, 2014

I checked in with Tess at Front Desk and she was outstanding. However, my room and the hallways had a sour smell on them and the gym was horrible. It only had one treadmill and it was not working properly. Overall, besides the smell and gym, my room had a mini-fridge, microwave, living room area, comfy bed, and great tv channels (DirecTV). If you can overlook the sour smell, this is a good hotel with great customer service. Thank you, Tess!

  • Stayed June 2014
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express San Francisco Airport-North, responded to this review, July 5, 2014
Dear Randell Q,

Thank you for taking the time to review our hotel. It is always motivating on our end to learn that the service provided by our hotel staff and room amenities were satisfactory.

I apologize for any inconvenience the unusual smell may have caused. Please be assured that your comments are taken into serious account as we would like to provide our guests with the best hotel experience.

Once again, thank you for staying and we look forward to your next visit.

Sincerely,

Faith R
Case Manager
IHGCare
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Las Vegas, Nevada
Top Contributor
105 reviews 105 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed June 8, 2014

Cons:
Check in was extremely slow. The coffee maker was broken as well as the heat/ac unit. They brought extra blankets but offered no resolve. Was hard to sleep in the cold room. The on site ATM did not work but thankfully, the McDonalds next door accepted cards. $3.00 for a snack cake or candy bar from their machine. Ridiculous charge for parking.
Pros:
The breakfast was okay to get you going for the day. Wifi and in room net were okay. The free shuttle to the airport was convenient. Room was clean and bed very comfy.

  • Stayed December 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express San Francisco Airport-North, responded to this review, June 23, 2014
Dear Hobogal,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
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Bogota, Colombia
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 2, 2014

This is a good hotel located within minutes from the airport. Rooms are ok, service is good. Wi-fi signal can be improved. Breakfast is ok. The hotel also provides a free airport shuttle. Overall, this hotel is recommended if you have an overnight layover in SFO.

  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. George, Utah
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 31, 2014

This remodeled HIE has a great location right next to the SFO airport, CalTrain lines to the city and Highway 101 for easy access to all parts of the Bay Area. The hotel staff including John the manager, Tess and all the other front desk personnel are extremely helpful and knowledgeable. Rooms are clean, as are all the other areas of the hotel. Do yourself a favor and stay here the next time you are in San Francisco.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, California
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed May 29, 2014

I booked the park and fly program through this hotel for a trip that was 5 days over the 14 days included in their package. I booked it through the main number for Holiday Inn which quoted me $9.99 per day for each additional day. In addition the confirmation also had $9.99 per day on it as well. When I checked in they charged me $15. When I discovered this I asked for a refund for the difference stating the fact that I was quoted something different AND the confirmation had a $9.99 amount as well.. Despite the fact that I am supposedly a "valued" customer as an IHG Platinum AND asked two managers to reimburse the difference based on the $9.99 amount on my confirmation and the verbal verification they declined to do so stating the $9.99 "was just for one day parking" Not only was the confirmation unclear but I was quoted the wrong amount over the phone. If they had stated it was $15.00 per additional day I probably would not have booked this hotel.

  • Stayed May 2014, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express San Francisco Airport-North, responded to this review, June 20, 2014
Dear TravelQueen2002,

Thank you for taking the time to review our hotel and for being a Platinum Elite member of our IHG Rewards Club program. I apologize for any inconvenience you may have experienced with your reservation. We take comments such as these very seriously and would like to follow up with you. I have sent you a private message in an effort to obtain more information.

I look forward to hearing back from you very soon.

Sincerely,

Faith R
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express San Francisco Airport-North

Address: 373 South Airport Boulevard, South San Francisco, CA 94080
Phone Number:
Location: United States > California > South San Francisco
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Room Service Shuttle Bus service Airport Transportation
Hotel Style:
#6 Romantic Hotel in South San Francisco
#7 Family Hotel in South San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express San Francisco Airport-North 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
The Holiday Inn Express San Francisco Airport North is centrally located just one mile north of San Francisco International Airport and minutes from San Francisco's world famous attractions and financial district. Complimentary amenities with each night's stay include a free hot morning breakfast buffet, free San Francisco International Airport and BART station shuttle service, free high-speed wired and wireless Internet access throughout the hotel, and free use of the hotel's 24 hour business center.The hotel also offers guests an expanded fitness room and whirlpool spa. In-room amenities in all of the the hotel's newly renovated oversized guestrooms include a luxury pillow-top mattress, 32" flat panel television, microwave/refrigerator, digital safe, cordless phone, two-line speakerphone with data-port and voice mail, iron/ironing board, coffeemaker, and a large 48" executive desk with an ergonomic chair. A coin-op guest laundry facility and ATM are also available on-site.Park Stay & Go Packages are available, which can include up to 14 days of covered parking beyond your actual stay at the hotel.San Francisco City, Alcatraz, and Napa Valley Room and Tour Packages are available, which include both accommodations and tour pick-up and drop-off services from and to the hotel. ... more   less 
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Also Known As:
Holiday Inn Express San Francisco Airport-North Hotel South San Francisco
Holiday Inn South San Francisco
South San Francisco Holiday Inn

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