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“Convenient place to stay near San Francisco SFO airport” 4 of 5 stars
Review of Holiday Inn Express San Francisco Airport-North

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Holiday Inn Express San Francisco Airport-North
2.5 of 5 Hotel   |   373 South Airport Boulevard, South San Francisco, CA 94080   |  
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Farnborough, UK
Top Contributor
87 reviews 87 reviews
45 hotel reviews
Reviews in 57 cities Reviews in 57 cities
59 helpful votes 59 helpful votes
“Convenient place to stay near San Francisco SFO airport”
4 of 5 stars Reviewed May 8, 2013

Stayed here twice on a trip to California. Priceline sent me here. Above average airport hotel with free airport shuttle. I had a good experience in the restaurant/sports bar. Breakfast was ok if a little expensive. Room was fine but I was on the top floor and you can hear the wind blowing over the building, so ask for lower floor room.

I arrived have booked the day before I arrived accidently. They had held room for me and by business colleague and only charged $99, which I thought was outstanding service.

Room Tip: not top floor
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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383 reviews from our community

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    65
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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Belton, Texas
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 7, 2013

We stayed here and it is nice if you are wanting to be close to airport. It is about a 65.00 cab ride into down town though! The breakfast was the usual breakfast at a Holiday Inn Express. They do charge 9.95 per day for parking.

Room Tip: King plus pull out sofa
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palo Alto, California
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 4, 2013

Travelling with Family on Dec. 25, 2012 @ 12 15 am and have missed staying at the hotel with flight delays, hotel car stop picking-up issues; the Hotel's Operation Manager, Raj L., was kind enough to refund us the 1 night's monies.

This is very nice considering the Non-Refund Policy for Booked Stays. Although not stayed at this hotel, but most the Holiday Inn Express stayed have been Suite like and worth the Monies.

From Research, this hotel seems the Best at SFO Airport.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Service
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Charlotte, North Carolina, United States
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed May 4, 2013

$10 to park at airport hotel?? On top of that, I was informed upon check in that I would not get Priority Club credit since I booked through a travel site (Expedia). I don't think I've ever come across that before (not with Hilton or Marriott rewards). The staff was un-friendly and the breakfast (even though I tried to eat my $10 worth of parking fee at the free breakfast) was bad. Nothing fresh - even the tiny muffins were stale. I think other reviews here have the two HolInnExp properties confused. There is another just a few buildings north on Airport. This property (373 Airport) is closer to the airport. One reviewer talks about the nice remodeled common areas - not in this hotel! Too many choices in the area not to get what you want in an inexpensive hotel...keep looking.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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HEXS_Management, General Manager at Holiday Inn Express San Francisco Airport-North, responded to this review, May 13, 2013
On behalf of the entire staff at the Holiday Inn Express, we regret that our parking charge had such a negative impact on your stay. The parking charge is disclosed on all of our websites, including Expedia. First, almost all of the SFO hotels (with the exception of a few older budget properties) charge for parking, including the competitor property that you referenced in your review. Furthermore, the competitor property referenced (in addition to parking), does charge about $10.00 per person for breakfast, which was not mentioned in your review. Second, the hotel was just recently renovated in 2012. Third, our breakfast does meet all of the Holiday Inn Express brand standards. Thus, our breakfast includes freshly made pancakes, omelets, bacon, sausage, scrambled eggs, hard -boiled eggs, cinnamon roles, muffins, toast, bagels, oatmeal, bananas, cereals, coffee, tea, hot chocolate, etc. Lastly, all hotel chains do not award frequent stay points on reservations that are booked through third-party sites. Hotels simply cannot afford both the commission paid to third-party sites plus the cost of the points. Consequently, if you are interested in earning points in the future, we highly recommend, regardless of chain, that you book directly since you will receive the same rate and points. With our best internet rate guarantee, if you find a lower rate anywhere else, your room will be free.
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Vista, California
Senior Contributor
35 reviews 35 reviews
29 hotel reviews
Reviews in 27 cities Reviews in 27 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed May 2, 2013

The Holiday Inn at the San Francisco Airport North was a first rate property and more on the level of a Hilton than a Holiday Inn. The common areas were recently redone and there is room to sit in large chairs around the area and chat but the real pleasure of this hotel is that there is an excellent Houlihans Restaurant attached and the food and ambiance are superb. No seriously, I do mean superb. The prices were great but the food itself and the environment made us not want to go into the city on two separate nights. We just huddled in the restaurant and visited with our large cadre of attendees at the trade show next door. For those non touristy types who want it all in one package, this is the hotel for you.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 2, 2013 via mobile

$9 a day for parking and the hotel can not promise a spot in their tiny lot... absurd for a Holiday Inn Express at the airport. Staff just so-so; shuttle driver demands too much tip and works with an attitude. OK rooms, but I had a half broken faucet in my room which never got fixed over the length of my stay. I got a few bug bites in bed and still have no idea what bug bit me. Breakfast is average, but at least it is available if you just need to grab a bite before the day starts. This Holiday Inn Express can be overpriced on some days, and again, the extra $9 per night for parking.

  • Stayed March 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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IHGCare, Guest Relations Manager at Holiday Inn Express San Francisco Airport-North, responded to this review, May 16, 2013
Dear KasosT,

I would like to thank you for your review and apologize that your experience with our hotel did not meet your expectations. I would greatly appreciate additional information regarding your stay in order that I can investigate further. I have sent you a private message to obtain additional details about your experience.

Regards,

Brenda J.
eMedia Coordinator
IHGCare
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Rockville, Maryland
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 30, 2013

I had read some negative reviews on this site about the Holiday Inn Express San Francisco Airport - North and reserved a room with some hesitation. After finally finding the hotel (my phone GPS kept making South Airport Rd, only Airport Rd so I went in circles for a bit) I pulled in and was plesantly surprised by the nice, seemingly new interior. It was very inviting and appeared recently renovated.

Check-in was a breeze, the receptionist was able to pull up my reservation right away. She was very helpful with any questions i had and gave me a great, quiet room.

The room itself was in my opinion a normal hotel room. It was clean, had 2 queen beds but I absolutely appreciated the refrigerator and microwave that were in the room. Now more than ever, I try to pay close attention to hotel that have fridges since it helps to cut down on food costs a bit. The room was on the McDonalds side of the hotel (facing the airport) and only on the 3rd floor but I never heard any traffic from the road or from McDonalds. I was very happy with that!

Overall, I'm not sure why other people have had issues with this hotel. There was a free breakfast that starts at 6am which is nice if you have an early flight. Add a quiet night sleep in a comfortable bed only 10 minutes (if that!!) from the rental car drop off and you can't ask for more!

  • Stayed April 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express San Francisco Airport-North

Address: 373 South Airport Boulevard, South San Francisco, CA 94080
Phone Number:
Location: United States > California > South San Francisco
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Room Service Shuttle Bus service Airport Transportation
Hotel Style:
#6 Romantic Hotel in South San Francisco
#7 Family Hotel in South San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express San Francisco Airport-North 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
The Holiday Inn Express San Francisco Airport North is centrally located just one mile north of San Francisco International Airport and minutes from San Francisco's world famous attractions and financial district. Complimentary amenities with each night's stay include a free hot morning breakfast buffet, free San Francisco International Airport and BART station shuttle service, free high-speed wired and wireless Internet access throughout the hotel, and free use of the hotel's 24 hour business center.The hotel also offers guests an expanded fitness room and whirlpool spa. In-room amenities in all of the the hotel's newly renovated oversized guestrooms include a luxury pillow-top mattress, 32" flat panel television, microwave/refrigerator, digital safe, cordless phone, two-line speakerphone with data-port and voice mail, iron/ironing board, coffeemaker, and a large 48" executive desk with an ergonomic chair. A coin-op guest laundry facility and ATM are also available on-site.Park Stay & Go Packages are available, which can include up to 14 days of covered parking beyond your actual stay at the hotel.San Francisco City, Alcatraz, and Napa Valley Room and Tour Packages are available, which include both accommodations and tour pick-up and drop-off services from and to the hotel. ... more   less 
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Also Known As:
Holiday Inn Express San Francisco Airport-North Hotel South San Francisco
Holiday Inn South San Francisco
South San Francisco Holiday Inn

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