We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Decent place to stay for an early morning flight” 3 of 5 stars
Review of Four Points By Sheraton San Francisco Airport

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Four Points By Sheraton San Francisco Airport to your Saves list
Four Points By Sheraton San Francisco Airport
3.0 of 5 Hotel   |   264 South Airport Blvd, South San Francisco, CA 94080   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Book Early and Save
Washington DC, District of Columbia
Top Contributor
61 reviews 61 reviews
10 hotel reviews
Reviews in 40 cities Reviews in 40 cities
14 helpful votes 14 helpful votes
“Decent place to stay for an early morning flight”
3 of 5 stars Reviewed May 18, 2013

The hotel appears to be recently renovated, and the room (on two levels - bed and bath upstairs) was clean and fresh feeling. They are not lavishly appointed, but functional. Shuttle provides regular service to airport - shared with several other hotels so allow sufficient time. Breakfast in the morning was good. Room is a bit noisy with traffic sounds from 101 added to the airport traffic. Used frequent guest points, but since the room was reserved, the category for the hotel went up, so more points required. The room is not inexpensive, and only the proximity to the airport would justify the cost in points or cash.

Room Tip: Ask for a room away from the highway
See more room tips
  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

377 reviews from our community

Traveler rating
    47
    98
    120
    69
    43
See reviews for
68
69
59
138
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 12, 2013

I enjoyed my stay in this hotel. It has great service with a little bar and restaurant.
The hotel is fairly small, but the rooms are very nice and well appointed!

It is a nice hotel if staying for a day or 2 while flying into San Fran airport.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikki_Por, Starwood Hotels at Four Points By Sheraton San Francisco Airport, responded to this review, May 29, 2013
Thank you for the feedback. We're glad our hotel met your needs for your stay near SFO. We hope to welcome you back again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, UK
Top Contributor
138 reviews 138 reviews
41 hotel reviews
Reviews in 77 cities Reviews in 77 cities
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed May 12, 2013

For what we wanted it was absolutely fine, one night stop over on route to Hawaii then 3 nights on way back so we could see some of San Francisco. Got room free using SPG points and have no complaints. We checked location so expected it to be next to freeway and for an airport hotel was not expecting a view. Rooms - nothing to complain about. Shuttle service reliable, staff all friendly and efficient. Room was really well cleaned and made up during our longer stay and we managed to get a late check out which was great for our evening flight back to the UK. Breakfast good, we could have walked to the IHOP but for £13 we got 2 eggs, bacon or sausage, hash browns, some melon pieces and juice. Ate at Hoolihans at the Holiday Inn opposite which was OK or downtown in the evenings, but menu and food from what we saw looked OK too. Lift a little slow and there is only one but wasn't that inconvenient. Local bus stops right outside and timewise there is little difference in taking shuttle to airport then catching BART downtown. It is also only $2 in, $4 back plus you get to see so much more. Bus drivers really helpful and friendly too. It could do with a make-over in places but for an airport hotel with a free shuttle suited our needs and would use it again.

Room Tip: Ask not to face freeway.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 7, 2013 via mobile

Upgraded to a 2 floor suite (liv area downstairs and bed &bath upstairs)...nice. I appreciated it...the view however from both floors of the suite overlooked the freeway and gas station. Had to drag luggage upstairs as closet, bathroom etc were there. the property is a bit dated but the upgraded decor helps. The gym was actually surprisingly well equipped. Free weights are always a treat as opposed to universal machines. There are a few food options nearby, Houlihan's, IHOP and Beijing Buffet. The hotel has a restaurant and bar however it was empty, plus the drinks are quite pricey and there was no happy hour or drink specials. They did however provide several delivery menus. I ate at Houlihan's this trip but turns out I should have gone for the buffet...or even IHOP!

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikki_Por, Starwood Hotels at Four Points By Sheraton San Francisco Airport, responded to this review, May 10, 2013
Thank you for taking the time to give us your feedback. We're happy to hear you enjoyed your guest room and our convenient location - and the fitness center too! If you choose to stay with us again, ask us about our Four Points Best Brews™ program. Thanks again for sharing your comments. Take care.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
1 review
2 of 5 stars Reviewed April 26, 2013

I was looking for good hotel options because I only have one night in SF. Stayed here for 1 night on April 17th and would have been a perfect hotel if not for my experience with the driver. Firstly, what prompted me to choose this hotel was the free pick-up and drop at the airport. Secondly, I could use this transport to take the BART (the bus leaves and picks up passengers every 35 minutes, I was told). When I arrived at the airport, I only waited for around 5 minutes en route to the hotel. The guy from the front desk was really helpful and showed me an address where to dine-out. Hotel room is spacious and clean.

Things were headed in the wrong direction when I had this unforgettable experience (in a bad way) with the hotel driver, a thin Chinese-looking guy. I asked him in a nice way if I could ask for his mobile for emergency purposes only (remember, I only have one night so I wanted to maximize my time). He kinda shouted at me and was his response was awkward and embarrassing since there were also passengers around. I dropped the subject because maybe he didn't get it. Second experience was my during my last day, I almost missed my flight when at the airport pick-up, he only stopped for around a few seconds. I walked fast to get on to the bus but then he left. So I informed the reception why did he stop briefly and relayed the message to come back for me. I was told to wait for 15 minutes, but in fact, I had to wait another 35 minutes. Lastly, when he finally picked me up, the same guy striked up a conversation with me and he told me "you don't know American culture." I said how come he said it and he said it's because I asked for his mobile the day before. I mean, granted, partly it was my fault to have asked. However, saying that opinion as a frontline hotel staff doesn't bode well to the customers. I told him he's rude and he denied it, he said "he doesn't care, it's his personality." There was no way I could have a decent conversation with this guy as he asked me questions to prove his claim. When I informed him that I have siblings living in the US, he didnt ask again.

When I collected my luggage from the hotel, I was the only one in the bus. I waited even at the last time from the driver to apologize. I was prepared in giving him tips even for what had happened, but when he didn't say a word, why should I? I could have just let this pass, but it's way too much of a bad experience to let this go. I have travelled extensively across the Middle East, Europe and have been in the US before, so being treated this way is not acceptable.

  • Stayed April 2013, traveled solo
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikki_Por, Starwood Hotels at Four Points By Sheraton San Francisco Airport, responded to this review, April 29, 2013
Thank you for taking the time to share your comments and concerns. We are happy to hear that you enjoyed the hotel and location, but regret to hear about your experience with the shuttle driver. The shuttle is operated by a third party company and services the hotel, among several others. We have set up a meeting with the Services Manager of the shuttle bus company to discuss your comments further. We appreciate your valuable feedback and look forward to seeing you next time you are traveling to San Francisco.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
1 review
1 of 5 stars Reviewed April 25, 2013

Have stayed in other Four Points and you know what you are getting. Lower cost, reasonably clean, and a decent night's sleep. Usually best choice for a layover.
This hotel is not one of them.
Pro - 1) Close (10 min) drive to San Francisco 2) Decent food choices nearby, hotel restaurant is limited in choices, but is reasonably good.
Cons - 1) Very noisy on one side - its next to the freeway. Had asked on the reservation form to be away from the freeway, but they said it never came through, then he "found" the notation, but couldn't change the room. 2) Very few parking spaces - was told to go ahead and park in a handicapped spot, that they do it all the time. Sure enough, all the cars parked in handicapped had no placards. Was told after getting in bed that the police were in the parking lot and giving out tickets. I rushed downstairs to move the car. No police, but I moved it anyway. I was the only one moving the car. Staff's idea of a practical joke because I actually told them I was unwilling to use a handicap slot. Very uncool. 3) One of two lights went out in the bathroom. Asked at the front desk to have it repaired. Returned late that night and both lights were out. Said for them to fix it we'd have to leave the room for an hour. Its midnight, so we said forget it. Showered by flashlight. Every time I asked to speak to the manager, he was "at lunch".
Most FourPoints are decent, this isn't one of them. Worst experience in a Four Points ever. There are lots of other good choices nearby, recommend you pass on this one.

Room Tip: Pick another hotel.
See more room tips
  • Stayed March 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikki_Por, Starwood Hotels at Four Points By Sheraton San Francisco Airport, responded to this review, May 1, 2013
Thank you for sharing your review of your recent stay with us. We are happy to hear our location, cleanliness and restaurant met your expectations. We sincerely apologize for the miscommunication on our end regarding your room, and for the inconvenience this caused you. We value each and every guest and try our best to accommodate their room requests.

I understand your frustration regarding the parking and find it disheartening that you were told it was “ok” to park in a handicap parking spot. We appreciate your feedback and have taken measures to prevent this in the future.

You are right in what one should expect from a Four Points by Sheraton Hotel. We pride ourselves on providing a great guest experience; I apologize for not delivering on this promise. Please do not hesitate to contact me directly should your travel plans bring you back to our area. I welcome an opportunity to make up for our shortcomings, and make your next stay with us one you’ve come to expect from any Starwood hotel. Vik at gm@fourpointsssf.com.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, CT
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed April 22, 2013

Stayed here for a brief overnight (arrived around 10 pm and left at 4 am). We were in a penthouse suite, which had the bed upstairs with a shower/bath and living room, with a toilet and living room downstairs. The layout was OK - but our hope was to put the baby to bed on arrival and visit with friends/family in the living room. We did this, but because there is no door between the living room and bedroom, we were a bit concerned over noise. Also, this made it a bit annoying to carry the crib upstairs (but we were able to do it)

Very convenient to SFO. The shuttle ran every 30 minutes starting at (I believe) 4 am.

The room was nice and quiet, which is sometimes an issue for us.

When we arrived, the room was VERY warm - we turned down the A/C and by the time we woke up, the room was… frigid. I would suggest the property keep the rooms cooler prior to guest arrival.

We arrived with a rental car full of things, then parked in the lot below to unload. We had to walk all the way around the property to gain access - you need a room key to get in from the garage. I would suggest the property consider an intercom up to the front desk with the ability to remotely open the door.

I'd stay here again before an early flight out of SFO.

Room Tip: The penthouse suite was a good value, lots of room to spread out when packing.
See more room tips
  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikki_Por, Starwood Hotels at Four Points By Sheraton San Francisco Airport, responded to this review, April 29, 2013
Thank you for staying with us and sharing your comments. We're glad our location was convenient for you and that you were able to spend time with friends while you were here. We have been looking into a solution for the garage entrance to the hotel. Looking forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Four Points By Sheraton San Francisco Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Four Points By Sheraton San Francisco Airport

Address: 264 South Airport Blvd, South San Francisco, CA 94080
Phone Number:
Location: United States > California > South San Francisco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #22 of 28 Hotels in South San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points By Sheraton San Francisco Airport 3*
Number of rooms: 100
Official Description (provided by the hotel):
Welcome to the Four Points by Sheraton Hotel & Suites San Francisco Airport. We are conveniently located at Highway 101, near Bay Area attractions, just 1.5 miles from the airport and 9 from downtown. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Travelocity, BookIt.com, Starwood, Hotels.com, Expedia, Despegar.com and Priceline so you can book your Four Points By Sheraton San Francisco Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
4 Points By Sheraton San Francisco Airport
Four Points By Sheraton San Francisco Airport Hotel South San Francisco
Four Points South San Francisco
Sheraton South San Francisco
South San Francisco Four Points
South San Francisco Sheraton

Owners: What's your side of the story?

If you own or manage Four Points By Sheraton San Francisco Airport, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.