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“Nice hotel - excellent staff” 4 of 5 stars
Review of BEST WESTERN PLUS Grosvenor Airport Hotel

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BEST WESTERN PLUS Grosvenor Airport Hotel
3.0 of 5 Hotel   |   380 South Airport Boulevard, South San Francisco, CA 94080   |  
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GreenLeadersBronze level
Shelton, United States
1 review
“Nice hotel - excellent staff”
4 of 5 stars Reviewed May 5, 2014

The hotel is a little old, however the staff is excellent! They are friendly, always want to go out of their way to help you with anything! there is a shuttle from the airport that runs 2X per hour and is very convenient. I highly recommend the hotel!

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review, May 9, 2014
Hello Eleanor and thanks for your nice comments on our staff and hotel. We appreciate your feedback very much and hope you stay with us again soon! Jim McGuire, General Manager
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927 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Comox, Canada
Top Contributor
119 reviews 119 reviews
25 hotel reviews
Reviews in 47 cities Reviews in 47 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed May 4, 2014

I stay at this hotel 2 or 3 times a year due to having early SFO departures the following morning returning back East. Since they offer good value and convenience, I cannot see any reason to look elsewhere.
It is handy for dropping off the rental car in the morning, just 3-5 minutes away. From there, the free AirTrain means about 15-20 min from the hotel lobby to airline check in.
The hotel provides a nice free buffet breakfast -- pretty generic, but with hot options that include scrambled eggs and sausage.
Also the staff have always been helpful and cheery.
Nice to have free internet. Also the room windows will slide open (limited to about 5"), so you can get some FRESH air.

Room Tip: Window soundproofing seems to work well for vehicle and aircraft noise. But if you want to crack ope...
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  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review, May 5, 2014
Hi Fred and thanks so much for your nice review on our hotel! We appreciate regular guests, such as yourself, and value your feedback. Thanks so much for choosing our hotel and we look forward to your next visit! Jim McGuire, General Manager
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United States
1 review
5 of 5 stars Reviewed May 4, 2014

Excellent hotel - best value in the SFO area. Helpful and friendly staff, rooms are clean with very useful complimentary amenities. I would definitely return to this hotel and recommend my friends also.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review, May 5, 2014
Edward K! What a great review and we all thank you for it! We appreciate your feedback and hope to see you again soon! Jim McGuire, General Manager
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2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed May 2, 2014

We had quite the experience at this hotel.. It was lovely and beautiful place to look at... But had a few issuses.. but we also were able to check in at the last minute so we paid a heavy price to stay there. And then it began the TV did not work so they fixed it... Then We had to get our flying passes and we used the elevator for we were on the eight floor. We started to the lobby and the doors closed but the elevator did not move.. we pushed for the doors to open and could only get the inside door to open half way. The outer one won't move. Thank goodness the maid was across the had and heard us and stayed with us through the whole ordeal. They did finally get us our and fed us for our troubles.. The staff was very very helpful and felt really bad... The food was very good and the waitress very helpful

  • Stayed May 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review, May 5, 2014
Hello again, Sally.....as I mentioned to you in a private email, we apologize about the elevator incident. I am glad that our staff took good care of you and that you enjoyed your dinner in our restaurant. I apologize for the inconvenience and do hope to see you again! Jim McGuire, GM.
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United States
1 review
4 of 5 stars Reviewed May 1, 2014

Stayed one night, overall the room was very clean, however the restroom had a few problems, the shower curtain had a few stains, and the toilet lid had a stain. Beds, pillows, sheets were clean and comfortable. I would stay here again, some noise from the airport, but I was able to block it out. Continental breakfast was better than most.

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review, May 2, 2014
Hello Yolanda and thanks so much for your review! I am happy that you enjoyed your stay with us and I will point out your comments to our Director of Housekeeping. We hope to see you again soon! Jim McGuire, General Manager
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A TripAdvisor Member
1 of 5 stars Reviewed April 30, 2014

Truly a shabby, dirty, unkempt hotel. Torn drapes, smoke smell in rooms.

Old patches in repaired ceilings, dirty bedding, just awful. The traffic noise, elevator noise and broken air conditioning made this one of the worst travel experiences I have had.

Stayed April 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review, May 2, 2014
Thank you for your interesting review. I can assure you that we have not received 9 consecutive "Excellent Housekeeping Awards", among others, from having a shabby, dirty, unkempt hotel. We are a 100% smoke-free environment and all of our beds are new, as are the bedding. I trust that if you experienced all of these inconveniences, you reported it to our staff so we could have had the chance to improve your stay. I would like to contact you to find out more about your stay, but there is no information in your profile. Please feel free to contact me so we can discuss your stay. Thank you, Jim McGuire - General Manager
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El dorado hills
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 29, 2014

This facility is head and shoulders above other BW+ in the Bay Area. Fantastic Breakfast menus, nice restaurant inside with a good menu variety. Street side rooms are quieter than the back rooms. Good service to and from SFO airport.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review, May 2, 2014
Your review is great and we thank you so much for it! Very pleased that you enjoy our hotel and we thank you for your patronage! See you again soon! Jim McGuire, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Grosvenor Airport Hotel

Address: 380 South Airport Boulevard, South San Francisco, CA 94080
Phone Number:
Location: United States > California > South San Francisco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in South San Francisco
#3 Family Hotel in South San Francisco
#5 Business Hotel in South San Francisco
#5 Romantic Hotel in South San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Grosvenor Airport Hotel 3*
Official Description (provided by the hotel):
Recipient hotel of 3 Best Western "Director's Award" and 7 consecutive "Excellent Housekeeping Awards". Newly renovated rooms, restaurant, bar and meeting space. Location, location, location! The BEST WESTERN PLUS Grosvenor Hotel offers all the amenities you need for business or pleasure! Restaurant, bar, business center, fitness center, seasonal outdoor pool, complimentary shuttle to SFO. ... more   less 
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Also Known As:
Best Western South San Francisco
South San Francisco Best Western

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