We were pleasantly surprised at the cleanliness and quality of this hotel for the price (considering it was near the San Francisco airport). But we were most impressed at the friendliness, efficiency, and helpfulness of the gentleman at the front desk. I didn't get his name (the owner-manager?), but he went out of his way to help us in arranging for wake-up calls and a reliable ride to the airport at 4 am. The neighborhood wasn't great, but we didn't feel unsafe. The microwave and refrigerator added to the convenience of the room--everything else was pretty basic.