I stayed here over Presidents Day weekend with my son and a friend of his to attend a show in San Francisco. I stayed at the Hampton Inn next door a few years ago and checked out the Embassy Suites at that time. It looked good, and I decided to try it on this trip.
We checked in on a hectic Saturday evening, when the very small parking lot (shared with the Hampton Inn) was filling up. I hate paying to park my car in the hotel lot, but understand the charge if I am in an urban hotel or at a resort. That was not the case here, but the parking was $20 a night all the same. After going out to eat the first night, we could not find a parking space (meetings/convention/reception business), and after circling the lot several times, I was told to park a block away in the lot for an office building.
The hotel is older, and is showing its age. Like typical vintage Embassy Suites, it has a large atrium, with elevators on either end. One of the five elevators was completely out of service (covered from the 10th floor all the way down to the lobby with cloth), and another of the elevators failed sometime early Sunday. The room was spacious, the beds good and the sleeper sofa better than some. We were on the top floor, and what sounded like a noisy A/C fan on the roof was at times a bother. Overall, carpeting, paint and some TLC would help.
Like one of the other reviewers mentioned, we were awakened by a fire alarm at 2:45 am and had to walk down 10 flights of steps. I can't hold that against the hotel, and they did their best to clear the false alarm and let us back into the hotel as quickly as possible.
The hotel staff was polite at all times, though it did take two phone calls and a visit to the front desk to get pillows for the sleeper sofa (shouldn't that be part of stocking a room? I had sheets and a blanket, but no pillows). Breakfast was good, but the hotel stopped refilling trays 10 or 15 minutes before breakfast ended, so there was no more breakfast meat.
All in all, I am not sure I would return when there are so many other hotel choices in San Francisco.
The top floor was a poor choice, based on lack of elevator service and outside noise.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.