Clearly, according to the reviews received here, ours is not the majority...
My husband and I live in Burbank, basically a 15-minute drive from the Inn. He booked a night to celebrate our wedding anniversary last Saturday night, in which we would go to nearby Bistro de la Mere for dinner and the Huntington Library yesterday (which we still did). Check-in time is between 3 and 6, we arrived at 3:25. Lights were on, nobody was home.
We entered and looked around and NOBODY was there. It was EXTREMELY ackward, to say the least. No note, no number to call, nothing. Looked up the Inn's number, called it and heard it ringing in the office. Got voicemail with Pat's voice and instructions to call her cell if needed immediately. We left a message AND called her cell and she didn't answer. I left a message that we were here, this is odd, can you please call back on my cell. No return call...
Husband noticed an envelope with our name and a key to the Veranda room, which was what we reserved. No note "Be right back, please call my cell when you arrive," nothing. We figured, whatever and went upstairs to the Veranda room. Ouch...
It couldn't have been noisier. It was perched above a VERY busy and noisy street, the view was terrible - it overlooked a tacky, mid-century apartment building and a dead plant in a pot greeted us on the balcony. This is not what we had planned on paying nearly $300 a night for.
Called her again, cell, still NO answer. Left another message, NO call back. This is around 4:15. We both could not believe an innkeeper could be so flippant and NOT available to her guests. Had she been there, we would most probably just switched to another room, but we didn't get that chance because we never got to meet her!
We decided to leave and left her yet another voicemail telling her we were doing so. Thanks Pat for the wonderful evening we had planned at your Inn.
Ended up having a lovely dinner at our favorite bistro, the California Canteen and date night at home. She did call my husband's cell at 4:45, after we had arrived home and left a voicemail that she was coming up from the small house now, completely oblivious to the fact that we had already left and had she been checking her messages would have known that. After she received our last message telling her we were leaving and why, she didn't even have the decency to call and apologize. Strange woman.
What's wonderful about the internet is we rely on many of the comments and recommendations on sites such as these. As the Inn has received many good reviews, we felt completely confident we had made the right choice. The Inn itself is gorgeous, very much to my taste. We were expecting something a bit more secluded as the description leads and were expecting to meet this innkeeper everyone here raves about and we were left completely in the dark.
When you go to the "Arroyo Vista" (I cough as there was no bella arroyo vista for us) Inn, do give Pat regards from the "D" family. Just don't plan on doing it on your wedding anniversary...
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Inn’s standard confirmation of each reservation explains the “self-check-in” process, where that occurs and what it consists of, so that each guest may go to his/her room unassisted and without delay. Had these guests read their confirmation, they would have understood the process.
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Despite the “self-check-in” policy, I or someone else is usually here to greet guests as they arrive. We do the “self-check-in” explanation for the rare occasions when no one is in the big house at the moment a guest arrives. I regret that at the time of their arrival I was in the next building and did not hear my cell phone ring. I called them back within about 60 minutes of their initial call to say I was sorry I missed the call. They did not answer.
As luck would have it, the weather the day these guests arrived was one of the rare rainy days in Southern California. The low hanging clouds blocked the view. The mountains could not be seen from the rooms or the balcony as they normally are.
We hope and strive to give our guests an excellent experience every time they visit the Arroyo Vista Inn. Even this “strange woman” puts her best efforts into extending welcoming hospitality and nothing else!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.