After a long day working out in the heat about 20 miles away I decided to stay at the closest Best Western rather than drive 3+ hours home. I had stayed here before and knew the location and service is always good. A couple of problems this time. Within half an hour of moving into my room a family of stomping kids moved into the room above me. The staff were very helpful in moving me to another room and gave me a breakfast voucher for my troubles. The other problem was something they had no control of. There were only a couple of TV channels working. They tried everything they could to get it up and working. No TV for the night. Also, while I could connect to their wi-fi, I could not get on line. I did see a Comcast Cable truck near the office the next morning as I was leaving. I mentioned my disappointment as I was checking out and they apologized. After returning home I filled out a survey about my stay, mentioning that it wasn't my best stay at a Best Western. The Manager contacted me the next day, apologized, and has sent me a 25% off coupon for my next stay. I feel that they stepped up to the plate and handled this very well. I will stay there again next time I'm in the area.
- Official Description (provided by the hotel):
- Stay at this Sonora, California hotel conveniently located in the heart of Gold Country. Those in need of Yosemite lodging will not be disappointed at the Best Western Sonora Oaks! Guests will be a short distance from many landmarks and attractions, including the Sierra Railroad, Columbia State Park and Yosemite National Park. Guests will also be near Dodge Ridge Ski Area, Leland Snow Park and we are the closest hotel to Black Oak Casino. ... more less
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- Also Known As:
- Best Western Sonora Oaks Hotel And Conference Center
- Best Western Sonora Oaks Hotel Sonora
- Sonora Best Western