We really enjoyed the hotel. Perfect location. Everything was very clean and the people were all very nice. Two suggestions: Get better toliet paper. One ply and too rough. Lower your rates. The price was too high.

This is a fancy Best Western. Our room has huge and the fire place had a real burner log that was perfect on a chilly night. We stayed at another BW like this in Healdsburg but the fireplace there was gas burning which was not as cool. The bed was huge and plush. The rooms have a nice boutique hotel feel despite it being a major chain. It is only a few blocks walk from the square and there is a nice Whole Foods across the street.

The property itself may be a bit dated, but the attention the staff pays to the details makes up for it! From the tissues being fanned out in their box to the wonderfully welcoming front desk staff, the service here was nearly as good as the four-star big-name hotel we stayed at in the city a day prior.

No, there's no elevator; and no, there isn't a bellman waiting to call you a cab at the drop of a hat (and a hefty tip). But, when it's a cool and rainy winter NorCal day, and you have easy access to a spotless spa, heated pool & sauna, and a roaring fire to warm the chill after a quick winter dip in the pool, what more could you ask for?

The staff were incredibly accommodating, ensuring we had a room with a fireplace (even though we booked through Hotwire). They even dished about the latest local gossip with us when we mentioned we used to live in the area. The iced & hot tea & coffee available in the lobby at all hours were a nice touch.

The breakfast isn't anything to write home about; we skipped it after the first day as we could get fresh, reasonably priced exotic produce in East Bay asian markets that we can't come close to touching at home in Wisconsin. (Dragonfruit are seriously 10% of the price here as at home!) But, it's included, and the staff were attentive and welcoming.

Our one complaint about the room was that the chairs in front of the fireplace were more for show than for use. A big comfy chair to relax in at the end of the day would have been very appreciated.

Very nice,large 2 queen room with log fireplace,balconyoverlooking very nice garden patio area. Large well done.Very clean carpet just cleaned. Up grade breakfast with waffels,pancakes hard boiled eggs,cereals,bagels,toast +. Staff very friendly and helpful. Rates with internet special was great. Super location 2 blocks from plaza and lots of restaurants and shops