My husband and I have recently moved to Sonoma and were recommended by some good friends to go and have breakfast at this "Breakaway"place on HWY 12. My Husband and I did... just to be highly disappointed.
As we entered (a Wednesday morning), no one assisted us regardless of our 10min wait at the entrance and having more then half the restaurant empty. We easily saw that this was not a good first impression.
When we finally were noticed and sat, our waiter, an older hispanic/latino male who was not professionally dressed and quite rude, if you ask me, took our order and left and NEVER checked-up on us.
The food was great and the ice-tea excellent, but... what is a restaurant good for, if their waiting and service staff can't meet basic food service standards. Will not go again and don't recommend it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 14, 2013
Thank you for taking the time to review my cafe. I am very pleased that you enjoyed our food and our iced tea but of course, I was upset by your report of poor service. I want to assure you that we aspire to GREAT service. We have been a popular and successful restaurant here in Sonoma for over 15 years. Unfortunately, your experience did not represent that. The server you describe has been with us for that entire time and is very popular so I can only guess that there were unusual circumstances that morning that caused his normal high standards to falter. I hope you will consent to give us another try. If so, please introduce yourself as I love to meet new comers to Sonoma and would like to properly thank you for the second chance. Best regards, Bob
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.