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“Excellent place to stay” 5 of 5 stars
Review of El Pueblo Inn

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El Pueblo Inn
3.0 of 5 Hotel   |   896 W. Napa St., Sonoma, CA 95476   |  
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Hotel website
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Hotel amenities
Ranked #4 of 11 Hotels in Sonoma
Certificate of Excellence 2014
usa
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Excellent place to stay”
5 of 5 stars Reviewed May 24, 2013

Stayed for one night on a quick trip to Sonoma. The room was large, comfortable and had a balcony with chairs and table overlooking the garden area. Perfect place to relax after a day of sightseeing. Front desk staff were extremely helpful and knowledgeable about wineries, restaurants and the area. Even received a card in the mail thanking us for our stay. If we ever return to Sonoma this will be where we stay.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaala S, Guest Relations Manager at El Pueblo Inn, responded to this review, May 27, 2013
Dear mlynnsf,

Thank you for choosing to stay with us, we truly appreciate your business. I'm so glad to hear that you enjoyed your patio and our garden area, and I'm hoping that Sonoma wasn't too chilly for you!

Thank you and we hope to see you again.

Best Regards,

Kaala Stewart
El Pueblo Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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381 reviews from our community

Traveler rating
    187
    145
    29
    11
    9
See reviews for
65
198
8
9
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
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English first
Boston, MA
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 23, 2013

Stayed here two nights in mid-May as part of a week-long trip through Northern California. Great location. Friendly staff. Super clean rooms. Good, competitive rates. Comfy beds and linens. And this may seem trivial to some, but plenty of easy-to-access wall plugs for all your electric gadgets! Would I stay here again? Yup - no brainer.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaala S, Guest Relations Manager at El Pueblo Inn, responded to this review, May 27, 2013
Dear cpags,

Thank you for choosing to stay with us during your trip to northern California! I hope that enjoyed your visit to the wine country and that you will return again soon,
P.S. Easily accessible electric outlets are no trivial matter! Thank you for appreciating them!

Best Regards,

Kaala Stewart
El Pueblo Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 20, 2013

We recently returned from a 3-night stay at the El Pueblo Inn in Sonoma. We were very happy with our choice. We did not have enough time to stay in both Sonoma & Napa and after reading the reviews on TA I opted for Sonoma. We had a very nice room facing the courtyard. There was a small patio which was lovely. The room was quite large and very clean. The staff were friendly and helpful. We enjoyed the pool each afternoon after returning from our wanderings as it was quite hot in Sonoma while we were there. The continental breakfast was just what we like - cereal, yogurt, fruit, juice & toast. Because the Inn is off a busy street I was concerned about noise. However, the rooms facing the courtyard are away from street noise and the fountain in the courtyard drowns out any traffic noise one might hear. I would repeat what others have mentioned about the outdated television. Flat screens and a good choice of channels would be a plus.

Room Tip: We chose a ground floor room facing the inner courtyard and it was very quiet.
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaala S, Guest Relations Manager at El Pueblo Inn, responded to this review, May 27, 2013
Hello Carol G. and thank you for your review!

I'm so glad to hear that you enjoyed your recent stay with us, we are happy when you are happy!
I'm also glad that the weather cooperated and you were able to enjoy our pool.
Please come back and stay with us again when you return to Sonoma!

Kaala Stewart
El Pueblo Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed May 10, 2013

Here are some jokes inspired by my recent experience with the El Pueblo Inn:

What do you call a hotel that confirms your online reservation but then cancels it without calling you?

The El Pueblo Inn!

What do you call a hotel manager who doesn't apologize for her hotel's mistake but says it's "unfortunate" you didn't get her cancellation email, and says she "cannot be responsible for internet problems"?

Jessica Shatto, manager of the El Pueblo Inn!

Don't think these jokes are funny? Me neither. But trust me, El Pueblo Inn's online reservation system and customer service are definitely a joke.

  • Stayed April 2013, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaala S, Guest Relations Manager at El Pueblo Inn, responded to this review, May 14, 2013
Dear Michael_Skrzy,

I sincerely apologize for the issues you encountered with your reservation at El Pueblo Inn.
We became overbooked and did not handle the matter as we should have. Again, I apologize for the inconvenience this caused you and I hope that you will call me at 1-800-900-8844 Ext. 409 so that we can speak further about this situation.

Thank you,

Kaala Stewart
El Pueblo Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tahoe City, California
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 2, 2013

Great pool area, VERY clean rooms, nicely appointed, super comfy beds, very nice staff. And a good value on top of all that. I Highly recommend staying here. I've stayed here twice and the onbly negative thing I could comment on was when I asked for a late check out due to the fact that my one year old would be napping right at check out time, the person working the front desk was not willing to extend it for me. But the day prior when I asked a different front desk person, she said it would be find. So that was kind of a hassle.

Room Tip: The larger rooms with patios are very nice and worth the extra cost. They look out onto a lovely cou...
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaala S, Public Relations Manager at El Pueblo Inn, responded to this review, May 4, 2013
Dear Tahoegal09,

Thank you for choosing to stay with us! We appreciate your business and we are so glad that you have enjoyed your stays with us. I apologize for the trouble you had with checking out late- I wish that we had been more accomodating for you and I will speak with our staff about this incident.

I hope that you are able to return to Sonoma soon and that we are able to serve you again!

Thank you,

Kaala Stewart
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Contributor
19 reviews 19 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 1, 2013

We stayed here during our first trip to Sonoma. It was just what we needed, clean rooms and friendly staff for a good price! The pool was lovely and the continental breakfast was more than just your average cereal selection. We were able to walk to Sonoma Square as an added bonus.

Room Tip: Request a fireplace
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Green Features: Loved how El Pueblo Inn encouraged being green! There were pamphlets and signs in the bathroom
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaala S, Public Relations Manager at El Pueblo Inn, responded to this review, May 2, 2013
Dear lmdtatraveler,

I'm so glad to hear that your stay with us was pleasant!

I hope that you will return to the wine country and stay with us again soon.

We sincerely appreciate your business,

Kaala Stewart
El Pueblo Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 25, 2013

Staff is extraordinarily friendly. Rooms are very clean and beds are comfortable. We were on ground floor so there was little light in the rooms. The interior little garden is very nice and swimming pool is clean. Breakfast is very good (fruits, cereals, bread, ...). You can even walk to the center of Sonoma if you wanna drink and not drive.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaala S, Public Relations Manager at El Pueblo Inn, responded to this review, April 27, 2013
Dear Stella-Ashley,

Thank you so very much for your review! I'm very glad that your stay with us was comfortable and I hope that you will stay with us again soon!

All of us here at El Pueblo sincerely appreciate your business.

Thank you,

Kaala Stewart
El Pueblo Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about El Pueblo Inn

Address: 896 W. Napa St., Sonoma, CA 95476
Phone Number:
Location: United States > California > Sonoma County > Sonoma
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Wheelchair access
Hotel Style:
#4 Romantic Hotel in Sonoma
#5 Family Hotel in Sonoma
Price Range (Based on Average Rates): $$
Hotel Class:3 star — El Pueblo Inn 3*
Number of rooms: 53
Reservation Options:
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Also Known As:
El Pueblo Hotel Sonoma
El Pueblo Sonoma

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