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“Fine until I checked out.” 1 of 5 stars
Review of El Pueblo Inn

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El Pueblo Inn
3.0 of 5 Hotel   |   896 W. Napa St., Sonoma, CA 95476   |  
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Hotel amenities
Ranked #4 of 11 Hotels in Sonoma
Atlanta, Georgia, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Fine until I checked out.”
1 of 5 stars Reviewed January 1, 2013

The hotel was fine. It was not great, but it was fine. However, after I checked out they charged my credit card $375 and accused me of burning a duvet cover and stealing a pillow! I don't smoke and the pillows were the worst part of the hotel. Now I am stuck in credit card limbo. The manager was not available to talk with and I couldn't even leave a message. Do not stay here! They can't count pillows and blame you for damage that was pre-existing. If you do stay here, film the room before and after you leave. What a pain. Not worth it.

  • Stayed December 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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349 reviews from our community

Traveler rating
    173
    130
    27
    10
    9
See reviews for
61
176
7
8
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
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  • French first
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  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
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English first
Galt, California
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 22, 2012 via mobile

We loved the fireplace. Very romantic. The bed was very comfortable and there was alot of room. I t was wonderful. Next time we come we will stay here again. We would recommend this place to everyone. We liked the DVD player we brought our own movie and watched it.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auburn, California
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 19, 2012

Very well maintained, comfortable room with a cozy feel and very comfortable bed. Lots of attention to detail and thoughtfully appointed. Rooms are off a large central courtyard with lush landscaping providing a sense of privacy and the large fountain masks street noise wonderfully. Would definitely stay there again when in Sonoma.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee
Top Contributor
61 reviews 61 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed December 9, 2012

El Pueblo Inn was recommended to us by a friend and we are glad that they did. We were only in the area one night, looking for a nice hotel (not too expensive) to stay in after a day checking out wineries. This spot was wonderful. The room was cozy, the staff was very kind and helpful both through the booking and checking in/out process. The room was spacious, clean, the bed was awesome. We had no noise issues, we slept wonderfully. Overall a really great spot to stay. We got a deal due to "liking" them on facebook too. So check out their website to see if they have any specials. The location was great; close to Sonoma square. Just a few minute car ride away. Some people walk it, but it was cold so we drove. This would be a good place to check out.

Room Tip: We were in one of the California Kings and it was great. Plenty of space, really cozy bed. Slept li...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati
Top Contributor
129 reviews 129 reviews
40 hotel reviews
Reviews in 69 cities Reviews in 69 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed November 28, 2012 via mobile

Attractive and comfortable room on pleasant grounds made this an excellent stay in Sonoma. The staff are friendly and knowledgeable, ask them for wine tasting tickets. The continental breakfast was varied, with pastries, yogurt, fresh fruit, and tasty granola. There is a pool and hot tub.

It was the little things that counted. Several newspapers in the morning, a notebook full of area menus, biscotti in the room each day. Fluffy towels, attractive furnishings, friendly staff.

Stayed November 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pennsylvania
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 26, 2012

A beautiful place. Everyone was very nice and hospitable. The room was clean and featured a gas-log fireplace. They have really put a lot of love and care into their landscaping and it definitely shows. If we're back in Sonoma, this is the place to stay.

Room Tip: we had a first floor room with a gas-log fireplace which I would recommend for a cozy couple wine we...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee, WI
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed November 5, 2012

I had read all the Trip Advisor reviews and we headed to Sonoma with a list of possible properties but no reservation. Although we only stayed one night, the rate was attractive and it was just a 5 minute drive to the heart of town. Our room was large, updated and clean. We paid extra for a lower patio king and loved the view of the lush gardens. Also one of our requirements was an outdoor hot tub and theirs was nicely heated, while the pool was a pleasant temp for swimmers. The breakfast was continental and had some unique twists, including fresh-squeezed orange juice and sundried tomato bagels....not your standard hotel fare. If you're interested, they have bikes available for rental on the grounds as well. All-in-all, we found the property met all our needs along with a helpful staff!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about El Pueblo Inn

Address: 896 W. Napa St., Sonoma, CA 95476
Phone Number:
Location: United States > California > Sonoma County > Sonoma
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Sonoma
#4 Romantic Hotel in Sonoma
Price Range (Based on Average Rates): $$
Hotel Class:3 star — El Pueblo Inn 3*
Number of rooms: 53
Reservation Options:
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Also Known As:
El Pueblo Hotel Sonoma
El Pueblo Sonoma

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