It was our first day in Sonoma and since I am a very big fan of Zinfandels, I was very much looking forward to experiencing Ravenswood. They offered some complimentary tastings but for $15 you can upgrade to (what I think they called) their Reserve Tastings.
Now, to be fair, I thought the wines tasted nice and definitely worth my money, where I really had the problem was in the service we received. It was just me and my brother (literally just the 2 of us, not like some 25 person drunk party bus that trampled in wasted, in case you were wondering) and we got to Ravenswood at 4:15pm.
To be fair, we did not know this but when we got to the door we saw that they closed at 4:30, whereas most wineries close at 5, so we thought we had 45 min to spend there, but really only had 15. If this was a problem for them, they could have simply said so and we would have came back or they could have told us something along the lines of "it's ok, you can taste, but I hope you don't mind if it's a little rushed because we are looking to close up soon." Either would have been acceptable. But no, they gladly took our money, and our server, whom I can't remember his actual name, but I will just call him Ed since he reminded me so much of Ed O'neill (as Al Bundy of Married with Children fame).
He was a man of few words, and was just rapidly pouring us our wine to get it over with, without telling us a thing about each wine we were trying. Fortunately I did like the wine, but he was really not up for discussing it. I do not understand who staffs this place and puts this guy on the front lines of your sales team, poor allocation of human resources. It seems like Ed might have been better working in the wine cellar or boiler room. He really ruined my experience.
And don't get me wrong, I totally understand him wanting to close up shop for the day, but then don't take on new customers if they are just going to get the old bum's-rush treatment. Anyway, he must have had a hot date or something to get back to at home.
We still did try to offer him a tip anyway (not that he really deserved it, but it's just in my nature since he still did provide us with the tasting) but he graciously refused it which I thought was nice, again since he didn't really deserve it, but he said it was against policy to take tips (at least he was honest).
Anyway, I would not be interested in returning to this vineyard based on the poor customer service I received there and ergo would NOT recommend anyone I know to go there.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.