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“Great Hotel, let down by noisy air conditioning and recalcitrant manager” 3 of 5 stars
Review of El Dorado Hotel & Kitchen

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El Dorado Hotel & Kitchen
405 First St. W, Sonoma, CA 95476   |  
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Hotel website
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Hotel amenities
Ranked #8 of 11 hotels in Sonoma
London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
“Great Hotel, let down by noisy air conditioning and recalcitrant manager”
3 of 5 stars Reviewed February 18, 2014

It's a lovely hotel in many ways. But our experienced was marred by an external air-conditioner compressor which was located just below our room (we were in in #18 - AVOID!), which woke us up repeatedly through the night. We were too tired and discombobulated to want to face moving rooms in the middle of the night (we were only staying one night for a friends birthday), so raised it at check out the next morning with the manager.

Whilst apologetic, and totally admitting the noisiness of the room, the manager took the somewhat uncompromising stance that there was nothing that could be done, and no gesture that could be made to give meaning to her apology. She said if we had complained in the middle of the night she would have happily moved us, but since we didn't, that was just tough. Having had our experienced and our sleep so unpleasantly disrupted, a small gesture - an offer of an upgrade next time or a token discount - would have gone a long way to keep our good will and our return custom; both of which the hotel has now lost.

Room Tip: Avoid room 18 - with the noisy A/C unit outside!
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  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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181 people have reviewed this hotel

Traveler rating
    44
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See reviews for
13
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 29, 2013 via mobile

We came here for a quick getaway and it was our first time staying at the hotel. The rooms are tidy and the staff is so nice and courteous.

We wanted to order room service right before the kitchen closed and they went out of their way to make sure our order was put in! The food is some of the best I've had in Sonoma.

I recommend taking advantage of their winter rates as the hotel and Sonoma in general is a lot less crowded. We'll definitely be back!

Stayed December 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 29, 2013

The location is great. The bed was extremely uncomfortable. Lots of noise from the restaurant in the room. No elevator so had to carry bags up the stairs. No liquid soap in the shower.
Staff did not differentiate between someone eating at the restaurant and a hotel guest.
Would not stay at this hotel again.

  • Stayed December 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naples, Florida
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 25, 2013

Really good time went back three times and always had fun servers and great drinks and food!

Would go back for sure, we had a private home l1/2 mile from here and never bothered cooking at home.

Be sure to enjoy this stop...

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Louisville, Kentucky
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed November 3, 2013

Stayed at the El Dorado for 2 nights in Mid October. Very nice hotel for the value and very comfortable beds. The restaurant is great with a nice cocktail and wine list. The El Dorado is right in the Sonoma Town square so walking to breakfast, lunch, dinner is a breeze. I felt very pleased with the value for the rooms. Would stay here again.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Boston, Massachusetts
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 11, 2013

The location of the hotel right on the plaza was perfect for walking around to get a bite to eat or just explore. We happened to stay on a Tuesday night, which meant the Farmer's Market took over the center of town. You can bring your own wine and enjoy the sights and sounds just a short walk away, so I definitely recommend it if you're in town at the right time.

I would also suggest requested a room overlooking the courtyard, as it's quieter and makes for a nice balcony view as well. The staff was excellent in helping us check out a few vineyards as we did not have much time to research before our trip. The price was great, and I would definitely stay here again if we find ourselves in the area.

Room Tip: Definitely go with a room overlooking the courtyard if you can.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 20, 2013

Spoke to both Courtney and Katrina regarding website "stay and save", Courtney also discussed with manager Treg. Will not acknowledge both for a 4 night stay. Plus means in addition to
Rooms are small. Facing street is loud.

  • Stayed August 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about El Dorado Hotel & Kitchen

Address: 405 First St. W, Sonoma, CA 95476
Phone Number:
Location: United States > California > Sonoma County > Sonoma
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Swimming Pool
Hotel Style:
Ranked #8 of 11 hotels in Sonoma
Price Range (Based on Average Rates): $$$
Official Description (provided by the hotel):
Set on the historic downtown Sonoma Plaza, 45 minutes north of San Francisco, our boutique hotel reflects the simple charm of the wine country as well as the urban sophistication of our guests.From world class dining at our El Dorado Kitchen, to relaxing poolside, to enjoying the area’s many local activities the El Dorado Hotel is a one of a kind destination. ... more   less 
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Also Known As:
El Dorado Hotel And Kitchen
El Dorado Hotel Kitchen
El Dorado Sonoma

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