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“Nice Hotel - Nasty Staff” 2 of 5 stars
Review of Hotel Corque

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Hotel Corque
2.5 of 5 Hotel   |   400 Alisal Road, Santa Ynez Valley, Solvang, CA 93464   |  
Hotel amenities
Ranked #2 of 10 Hotels in Solvang
Certificate of Excellence 2014
A TripAdvisor Member
“Nice Hotel - Nasty Staff”
2 of 5 stars Reviewed May 5, 2006

We went up to Solvang for the PCPA Theatrefest and checked in to The Royal Scandinavian Inn. The hotel is gorgeous, the pool area great and our room was beautiful. The desk clerk upon check in couldn't be bothered, I just interpreted it as she was busy. Every time I called down to the front desk they either didn't answer or they were so rude that it was shocking. We stopped at the front desk for directions, again couldn't be bothered. It was disturbing to say the least. One guest walked throigh the lobby coming from the pool, the desk clerk screamed at her from behind the front desk that she was too wet to be in the lobby. Now comes check out time, front desk calls the room without a good morning and demands to know when we are checking out because the next guest is waiting (it was 9am). The capper was that when we got home they had double billed my credit card for the stay. The staff needs to shape up and get nice - Would never stay there again which is a shame because the hotel itself is really lovely.

  • Stayed August 2005
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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465 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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A TripAdvisor Member
3 of 5 stars Reviewed April 27, 2006

Loved the rooms, but what is up with the meadows bar downstairs? The staff are terrible, and the other guests?? I think something "strange" was going on there!!!

Stayed February 2006
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
trvlite4
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed April 5, 2006

Stayed for 2 nights - elegant lobby, clean rooms, friendly staff. However, beds were hard (not like firm mattresses, more like inexpensive mattresses), and room was 75 degrees, which was too warm. Tried setting thermostat to 67 - no effect. Had to sleep with back door open.

  • Stayed April 2006
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Socal
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed January 7, 2006

As written on an earlier review, we also spent our anniversary at this hotel, two nights just after Christmas. The hotel was packed full and sold out.

Our room (king)was nice size, clean and well decorated. When we checked in at 5:00, it was ready. As noted, we also had issues getting a hot shower on our first night. It was better the 2nd. I think the hotel was so full that they couldn't keep up with the demand. Nonetheless, hot water should be available! One of the handles in the shower was loose; I wrote a note to mgmt to get this fixed when we left.

A fire alarm went off at 1 am. Thankfully it was a false alarm but scared the heck out of us.

Location of the hotel is great. Parking is free and plentiful. The room was quiet with no disturbances.

We ate in the hotel one night and actually had a good meal of fish. Dinner for two of us (without wine) ran about $50. 2nd night we ate at the Vineyard in Santa Ynez.....now that was a great experience. You should eat there!

When we asked for a late checkout, we were given an extra couple of hours, even though the hotel was fully booked.

Yes, despite the items above, we will stay there again.

  • Stayed December 2005
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
1 of 5 stars Reviewed December 31, 2005

We stayed here earlier this week. Our room had no heat and only blew cold air! There was almost no hot water pressure in the shower. We complained about it that night and were told to wait for the night auditor. No one ever came to check on it. The next day we filled out a maintenance request card and left it at the front desk. When we returned that evening, the heater still blew only cold air. Finally after a trip to the front desk and several calls, a maintenance person came out. He could not fix it. We were then told that another maintenance person would be out between 9 and 10 p.m. So we spent our time waiting and waiting. At 9:30 p.m. the second maintenance guy came out. To make a long story short, there was no fixing it and we were at last moved to another room at 10 p.m.!!! The second room had a terrible shower. It would not stay warm and would shut the heat off all of a sudden after a few seconds. This was truly a miserable hotel. There was no offer of a refund. In fact, I asked for a refund on the second day so I could find a hotel with heat. No chance of that! So we were stuck there. Try another hotel, any other hotel. Don't stay here!!!

  • Stayed December 2005
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed December 19, 2005

We took a blind stab at a hotel in Solvang to celebrate our Anniversary, and we ended up at the Royal Scandinavian Inn, and were we pleasantly surprised at what we got! We got really nice accomodations, a nice big, comfortable room in the center of town within walking distance to everything. We so enjoyed our stay that the Inn will be where we will stay next time we're in Solvang.

Stayed October 2005
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Rosa, CA
Top Contributor
133 reviews 133 reviews
97 hotel reviews
Reviews in 82 cities Reviews in 82 cities
374 helpful votes 374 helpful votes
4 of 5 stars Reviewed December 6, 2005

I notice that many of the reviewers have become increasingly more positive about this hotel. Having stayed here last year (December) and this year, I am happy to report that there is much to like about the hotel. The issue of cleanliness is extremely important to be. Everywhere were maids and workers cleaning and polishing common areas. Our own room got such a thorough cleaning that we had to wait over 30 minutes for our room to be ready on the second day. (Perhaps the manager read the review from a guest who stayed here in April.)

Rooms are quite comfortable. Even the standard doubles are reasonably large and there is enough space for two large suitcases. Lighting is good although we had to share the one light between our beds. Two large chairs are placed around the table for drinks or snacks.

The gingerbread house, created just for the holidays, is a crowd-pleaser, with many non-guests lining up to have their pictures taken. There is therefore an air of festivity here. With the annual Christmas parade ending just next door at the post office, the Royal Scandanavian is perfectly situated. One can even walk to the nearby Mission Santa Inez (about 2 or 3 blocks).

The breakfasts are fine (try to get coupons for included breakfasts) and the service is helpful, albeit slow. Much choice at dinner and the staff doesn't seem to care if one orders one or two appetizers instead of costlier main courses. A verny nice wine list highlights local vintages. One night, the winemaker for Ethan vineyards (Ethan himself) was working the bar at the hotel restaurant. Great experience.

But there are still a few problems to resolve. There are no guardrails in the bathtub, a serious problem for anyone requiring attention. Some of the screens need to be fixed so that bugs don't fly in the room during the warm weather. If the hotel is full, the desk is often unable to accommodate the many guests checking out (everyone seems to want to check out at the same time!). Yes, noise can be a problems if guests decide to stand outside on the balcony for a moonlight chat or chant. (A quick SHH! will work quite well.)

So do give the hotel a try. There are many specials and rates available so that staying here can be quite affordable.

  • Stayed December 2005
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Corque

Address: 400 Alisal Road, Santa Ynez Valley, Solvang, CA 93464
Location: United States > California > Solvang
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 10 Hotels in Solvang
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hotel Corque 2.5*
Number of rooms: 133
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Also Known As:
Corque Hotel Solvang

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