STAY ELSEWHERE - THERE ARE LOTS OF GOOD HOTELS IN THE SOLVANG AREA!!
This hotel is a text-book example of what appears to be a decent property from outward appearances, but the service stops at the fake professional appearance of the staff; they are rude, incompetent, they lie about specifics regarding property maintenance and their stating they would correct deficiences, and the amenties you are paying for are not useable due to poor maintenance and lack of materials (towels) and personnel who really care if a guest is satisfied. STAY ELSEWHERE - THERE ARE LOTS OF GOOD HOTELS IN THE SOLVANG AREA!!
I stayed there for three nights; and for each day/night I was there, the pool and jacuzzi area were very poorly maintained. The pool had debris floating in it each day, the bottom was filthy, and there were never ANY towels available for myself and several other guests who were as displeased as myself.
Despite numerous complaints by myself and other guests, all that any of us received were "I'm sorry", and lies of how the pool was cleaned each morning (It wasn't, and the few people who did bring towels from their room and left the wet ones there in the afternoon/evening had these same towels scattered on lounges, concrete, etc. the next morning.
My wife and I tried to use the jacuzzi and pool four (4) separate times the first two days there, and had no interest due to the lack of cleanliness (trash in pool area and around it); combined with no towels.
On the last day, I complained to the supervisor on duty named Jennifer (whom I had to go through a desk clerk named Josh who could only apologize with no corrective action). Even after that complaint, and promises of this being corrected shortly, nothing changed - and guests that evening who tried to swim or use the jacuzzi found a filthy environment and no towels.
In the morning, when checking out, the small "compensation" of a reduction in our hotel bill that Jennifer had promised us the night before was not provided in its entirty; the desk clerk checking us out told me how wrong I was about the credit being right (couldn't function without a calculator for simple math, and then couldn't even punch numbers right and tried to bluff her way through her multiple mistakes). Finally, the day supervisor Milton came over, realized that there was a mistake (constantly denied by this desk clerk and telling me I was wrong), and corrected it; but even he didn't properly provide the credit that was both promised by Jennifer and even stated in the notes of our room stay.
To get a good room, find another hotel!!!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.