We originally booked a weekend in July, but had to cancel three days in advance, because of work conflicts. I guess I should have read the fine print, because it said the entire fee was non-refundable! I could have called my credit card company to file a dispute but since I planned to just change my reservation but not cancel it, I assumed (wrongly) it would be a simple matter to work out.
The manager of the Inn explained that I could use the two nights in the future, but only during the week, despite the fact I had paid for a Fri/Sat stay. I offered to pay an additional fee, to stay THREE nights in the future, if they would just let me stay there on a weekend, but they said "no". I understand their reasoning.
Weekends are when EVERYONE visits Solvang, so my cancellation left them with a financial burden. But making me come during the week, doesn't seem an equitable trade to me. Why not charge me a 20 percent cancellation fee or allow me to book three nights?
We ended up trading our two week end nights, for one week night. So we spent over $400 for a room that should have sold for less than half that. Walking around Solvang on a Thursday night, is like one of those episodes of the Twilight Zone, where a man searches the deserted town, desperate for human companionship. Absolutely desolate.
That being said, the inn is a cute place. The pool is small and always in the shade and the rooms need updating. But the trees/garden is gorgeous and breakfast really good (bean burrito, fresh fruit, hard boiled eggs, oatmeal, juice, coffee, toast, cereal and pastries). The bed was nice and firm and had a four poster frame. The room was very quiet, in fact one of the quietest nights we've ever spent on a vacation. Our place had an attached living room with a jacuzzi tub which was fun. Strangely, no shampoo or bubble bath was supplied and we had one bar of soap to carry around from the bathroom sink to the shower and in the other room, tub.
The cable tv worked well, but was displayed on a computer monitor a little larger than the laptop screen I'm writing this review on!
As other reviewers have explained, this is NOT actually located in the town of Solvang, but on the way to Los Olivos. We took our bicycles on the trip and a bike path is within 100 yards of the Inn, so we could pedal to town or the countryside. However, if you want to stay someplace where you can walk to the lovely theatre or shop, stay at the Kronenberg Inn. We would have avoided this whole scheduling mess if we had originally booked there but it was full!