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“Wine Country” 3 of 5 stars
Review of Holiday Inn Express Solvang

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Holiday Inn Express Solvang
2.5 of 5 Hotel   |   1455 Mission Drive, Solvang, CA 93463   |  
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Ranked #9 of 10 hotels in Solvang
San Diego, California
Top Contributor
192 reviews 192 reviews
15 hotel reviews
Reviews in 59 cities Reviews in 59 cities
41 helpful votes 41 helpful votes
“Wine Country”
3 of 5 stars Reviewed May 15, 2013

I have stayed here twice in the last year. It is clean, has plenty of parking, and it is close to the center of town. Parking is free and they offer free Wi-Fi. Rooms are clean and comfortable. Some general maintenance needs to be done but over all it is more than adequate. The breakfast was more than I expected for a Holiday Inn Express. I especially like the pancake maker. You press a button and a minute later it rolls off onto your plate.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Solvang, responded to this review, June 4, 2013
Dear Joe T,

Thank you for your review and enumerating the good, the bad and the opportunities to improve. Whilst I am pleased with the good comment, we truly value the negative comments as this gives us the opportunity of improving what we can offer. Please accept my apology for the shortcomings you have experienced during your stay. We are continually reviewing the products and service we provide, therefore guest feedback is very important to us.

Again, we wish to thank you for your input and hope to see you the next time you travel to our area.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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257 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
Dun Laoghaire, Ireland
Top Contributor
70 reviews 70 reviews
20 hotel reviews
Reviews in 32 cities Reviews in 32 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed May 11, 2013

The hotel is in quite a central location- withing easy walking distance of the Mission and other attractions of Solvang.
The layout of the Inn is somewheat odd. You take the lift to your floor, then you have to pass over a bridge into another building before we reached our room. It was fine when we got used to it.
Breakfast is good.
Rooms are good.
But, in a town where everything has a Danish feel and Danish style- it didn't existing in this hotel.

Room Tip: Stay close to the lift- that way you won't get lost.
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa W, Director of Sales at Holiday Inn Express Solvang, responded to this review, June 7, 2013
Dear Seeburg3Leixfort,

Thank you for your positive review of our hotel. We are glad the location was a ideal for you.
The layout of the building is different from others and would take a second trip back to us to have it perfectly memorized. It's great to hear you enjoyed our complimentary hot breakfast and our rooms. Have a great day and we hope you will be able to visit us in the future.
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Manila, Philippines
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed May 10, 2013

We were given the Handicap room. Not a problem really, except for the extra room features suited for wheelchair clients.
Rooms were typical of the Holiday Express chain, no frills but quite sufficient for travel weary clients. The breakfast buffet was ok, my daughter particularly enjoyed the automated pancake maker though.
The key feature that stands out for us, was the close proximity of the hotel to the downtown stores. It was less than 5 minutes away by foot. The concierge was very accommodating and allowed us to keep our vehicle parked in the basement even after our checkout time, so we still had the chance to enjoy strolling through the stores in the downtown area before continuing to our next destination.
Overall a pleasant stay :)

Room Tip: We had a problem looking for the lift connecting the rooms from the basement parking area, so we had...
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  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Solvang, responded to this review, May 30, 2013
Dear dennis u,

Thank you for taking the time to relay your comments regarding our property during your recent stay. I was delighted to read your review and I am very happy that your daughter enjoyed the pancake maker. On the other hand, I am sorry we were not able to exceed or at least be at par with your expectations. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be. If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Karen G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntington Beach, CA
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed April 10, 2013

We ate their amazing Cinnamon Rolls and left the place feeling very smart. Actually the food is typical HI Express stuff. I agree with a previous reviewer that they should add a local twist to the menu. Otherwise it was an uneventful hotel experience - staff was nice and helpful. The beds, rooms and baths were as to be expected for an older hotel. This facility is a bit run down, but they try to keep it clean. Pool is small and we did not partake. The elevator is a scary experience - take the stairs.

The advantage is proximity - you can walk to Paula's Pancake House and many other shops, restaurants and wine tasting rooms. Sort This Out Cellars was an entertaining wine tasting experience in town.

I would highly recommend you check out Los Olivos for either lunch or dinner. Andrew Murray pours a mean Syrach. Carthartt was a fun tasting room in Los Olivos that stays open late. The owner Mike will give you a generous pour, while he is drinking himself.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa W, Director of Sales at Holiday Inn Express Solvang, responded to this review, April 11, 2013
Dera Boniek1982,

We are glad you were able to enjoy our cinnamon rolls and you felt smarter afterwards !
I thank you for your great suggestions we will take it in consideration! Have a great day!
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Klamath Falls, Oregon
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 8, 2013

We had a King Loft Suite which was very nice and close to downtown for walking. We found the staff to be helpful and the hotel was clean. I would recommend this to anyone who would like a comfortable place close to downtown Solvang.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa W, Director of Sales at Holiday Inn Express Solvang, responded to this review, April 11, 2013
Dear Rory T,

Thank you for taking the time to comment on the hotel and the staff! We pride ourselves in making sure each guest is comfortable and taken care of. I believe that from your response we were able to do that for you. We hope to see you again when your travels bring you back to Solvang.
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Rancho Dominguez, California
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed April 8, 2013 via mobile

Book hotel four weeks prior to staying, had to cancel and did so, two weeks before stay and was charged a full amount for not even staying. Tried to complain this was not right, my card should not have been charged until I actully checked in, and only dealt with non English (Indian) speaking people, they claim it's like the airlines, if you book then cancel, you loose out! At least with airlines you get a ticket to use at a later date. No where on the sight does it indicate you get charged automatically for booking, the full amount wether you stay or not. $400.00 is what they took me for, I'm filing a claim with my bank, then with small claims court! BEWaRe of this hotel and it's staff!

Stayed March 2013, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa W, Director of Sales at Holiday Inn Express Solvang, responded to this review, April 11, 2013
Dear Koollet4600,

The reservation was made as a Book Early and Save option which allows you to get discounted rate. It advises you very clearly your Credit Card will be charged at time of booking.
If you would like to have the option to cancel or change dates I would suggest to book our Best Flexible Rate.

Thank you,
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Vineland, New Jersey
Top Contributor
71 reviews 71 reviews
14 hotel reviews
Reviews in 28 cities Reviews in 28 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed April 8, 2013

We made reservations at the Holiday Inn Express thinking that it was safer, even though a bit more expensive, since Holiday Inn is a known entity. At check-in, I was surprised at the unfriendliness of the staff at the desk. When I requested a "quiet" room, I was told that the room we reserved was the less expensive, standard room, which is on the street side, the rooms on the other side, facing pastures, was more expensive. . . And, we were told, they were fully booked. That aside, its location was convenient to the restaurants and shops. I was also disappointed, upon returning home, to find out that we didn't get any priority club points because we booked through a third party. That is something to keep in mind, and it certainly turned me off to Holdiay Inn Express for the future. The room itself showed marked signs of heavy usage and little upkeep, such as stained and cracked tile in the bathroom. Breakfast was the usual --disappointing in that with the Dane-inspired motif of the town, it would have been nice to have Danish danish for breakfast. This hotel could have been located anywhere. So, it was worn, unfriendly staff, and mediocre.

Room Tip: Rooms on top floor and facing away from the road are quieter. No Danish decor, just a run-of-the-mi...
See more room tips
  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa W, Director of Sales at Holiday Inn Express Solvang, responded to this review, April 11, 2013
Dear Nitvoyodelo,

Thank you for taking the time to submit a review about the hotel. I am sorry that your review is not a positive one. It is our goal at the hotel for our guest to experience a clean room and a problem free stay.
Our management team has reviewed your comments and will take your feedback very seriously. Thank you for sharing your comments and concerns.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Solvang

Address: 1455 Mission Drive, Solvang, CA 93463
Phone Number:
Location: United States > California > Solvang
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 10 hotels in Solvang
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Solvang 2.5*
Official Description (provided by the hotel):
Come discover the preferred destination of travelers visiting the Santa Ynez Valley, the Holiday Inn Express Solvang. We are centrally located in the Danish Town of Solvang, walking distance to all of its major attractions. It is best known for its shopping, restaurants, chocolate factories and wine tasting rooms! Our hotel is centrally located within Santa Barbara County's Wine Valley. The Holiday Inn Express Solvang is within minutes to Vandenberg Air Force Base, renowned Wineries such as Firestone, Gainey, Buttonwood and Rusack. If you are a golf enthusiast then make the Holiday Inn Express Solvang your golfing headquarters. With our Monthly Golf Packages, you can golf at courses such as The Alisal River Course and La Purisima Golf Course.Our hotel is conveniently located just 30 minutes from the city of Santa Barbara, 20 minutes from Vandenberg Air Force Base and 30 minutes away from Santa Maria. ... more   less 
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Also Known As:
Holiday Inn Express Solvang Hotel Solvang

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