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Holiday Inn Express Solvang: Traveler Reviews

2.5 of 5
1455 Mission Drive, Solvang, CA 93463
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Holiday Inn Express Solvang
Ranked #9 of 10 hotels in Solvang
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188 reviews from our community

Traveler rating
    37
    73
    47
    12
    19
See reviews for
Families
57
 
Couples
75
 
Solo
6
 
Business
14
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“I will choose another motel”
2 of 5 stars Reviewed January 4, 2013 via mobile

I booked a night and paid fully through hotwire, but I still get charged extra with no description on the bill. I called both parties, hotwire and the motel. The answer I got was, the staff was on holiday. To date still not resolved.

  • Stayed December 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
Ask wsunarko about Holiday Inn Express Solvang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kamesh N, General Manager at Holiday Inn Express Solvang, responded to this review
January 15, 2013
Dear wsunarko,

Please do contact me at the hotel directly to solve this issue, if it has not yet been resolved.
Kamesh Nookala
805-688-2018

Thank you,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
“Extremely disappointed”
1 of 5 stars Reviewed December 15, 2012

I was very disappointed in the customer "service" at this hotel. First off, I'll admit it was my mistake - I inadvertently made reservatons at two hotels for the same night. When I arrived at the Holiday Inn in Solvang it was quickly discovered that my reservation was for the night before - PREPAID - $354.00 for two rooms.

The real problem, however was the reaction from the front desk. All she could say, over and over again, was "I have no reservation" even after I explained what had happened and showed her my printed receipt. I asked for the manager, but got Chrissy - the "person in charge" - who repeated this yet again. Rooms were available but there was no offer to help - no discounted room for the night, no empathy whatsoever.

I called Holiday Inn's corporate line and they told me that any assistance is at the discretion of local management - there was nothing they could do. I will never stay at another Holiday Inn.

I was so disgusted I left town and stayed at another chain's hotel.

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Service
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Ask Ron R about Holiday Inn Express Solvang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kamesh N, General Manager at Holiday Inn Express Solvang, responded to this review
December 17, 2012
Dear Ron R,

We are truly sorry that you were dissapointed. Unfortunately your reservation was prepaid, non-cancelable. You have arrived at the hotel on a wrong date. Unfortunately we could not accommodate you with the forfeited deposit.
Happy Holidays
Kamesh Nookala
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“Sleepless in Solvang”
3 of 5 stars Reviewed December 12, 2012

We stayed at this hotel while visiting the wine country. We just needed a place for the night. We checked in late and the staff was helpful and our rooms were waiting for us. We were given a room on the first floor facing the main road. We managed to fall asleep for about an hour only to be awakened by unruly guests and kids playing in the hallway. When it finally got quiet in the hallway, the road traffic got heavier and it was impossible to get back to a full night sleep. Hallway is in dire need of a new carpet. Rooms should have two full set of towels. Breakfast was the typical Holiday Inn Express Fare. Sorry but never again at this location or at least in any room 101 to 124.

Room Tip: Do not stay in Rooms 101 to 124
See more room tips
  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask pascalphx about Holiday Inn Express Solvang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa W, Director of Sales at Holiday Inn Express Solvang, responded to this review
December 13, 2012
Dear pascalphx,

Thanks for taking the time to let us know what you thought of our hotel. We really do appreciate it!
I’m very disappointed to hear about your experience on your recent stay. Please do let us know next time you experience noise in the hallways, we will be able to take control of the situation.
We hope that you can schedule another trip to the Valley, as there is always so much to do. We look forward to seeing you again soon.

Thank you,
Lisa Walter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
43 reviews 43 reviews
37 hotel reviews
Reviews in 37 cities Reviews in 37 cities
129 helpful votes 129 helpful votes
“Not bad, Not great. Proximity to highway makes sleeping difficult”
3 of 5 stars Reviewed December 8, 2012

I wasn't disappointed by the HIE Solvang, nor was I totally impressed. So in fairness a 3 out of 5 review.

The pluses. The breakfast meets the HIE standard. I appreciate having boiled eggs because the bagged scrambled eggs that are re-heated never really taste like scrambled eggs. So having real eggs in the form of boiled eggs is appreciated. The bathroom was clean. The room is ok. The hotel is not a motel but the rooms are conveniently accessed by multiple entrances in a quasi-motel like format. The internet connection was reasonably fast. Front desk staff and service was good. Staff are friendly.

The minuses. No fitness center. Most HIE's I stay at have fitness centers. It's hard enough being on the road without having the annoyance of staying at a hotel with no fitness centre. The room is ok, could use a bit of updated. The windows badly need upgrading to sound-proof windows. Road noise permeates into the hotel rooms making it difficult for light sleepers. I found myself wide awake in the early morning when road traffice resumed on the roadway. For a Motel 6, no problem with this level of noise. But for a HIE, inexcusable. In terms of prioritization for upgrades, I'd recommend the hotel upgrade the windows before upgrading the rooms. Soundproofing is needed to help mitigate the road noise. Minor nitpick and this is something I never comment on but it was apparent to me. The toilet paper was a rough one-ply toilet paper unbefitting the HIE brand. I had never noticed toilet paper before in hotels because typically it's soft. At HIE Solvang, the toilet paper was good to write on but not really good to use for it's intended purpose. It probably helps the hotel cut its costs in using this low-grade toilet paper, but at what cost in customer satisaction (dissatisfaction)?

Room Tip: Stay away from any rooms at the front of the hotel to avoid the road noise that permeates into the r...
See more room tips
  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Cabbagetown about Holiday Inn Express Solvang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa W, Director of Sales at Holiday Inn Express Solvang, responded to this review
December 13, 2012
Dear Cabbagetown,

Thank you for your recent review on Tripadvisor.
I'm happy to hear you enjoyed our complimentary hot American breafast, service of our staff as well as our high speed internet.

In regards to your comment of a fitness center, I think it would be a good asset to our lovely hotel, although most guests coming to Solvang usually like to walk around town. I apologize
for the noise leven you experienced during your stay. Hopefully next time you visit us we could
accommodate you on our park side.

We do hope to see you again when you are travelling to Solvang.
Thank you,

Lisa Walter
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Like sleeping on an airplane”
1 of 5 stars Reviewed December 1, 2012

The front desk clerk was very nice and the complementary breakfast was tasty but neither of those things would convince me to stay at this hotel again. Like many hotels in Solvang, it fronts on a relatively busy road so we paid a little extra for a room in the back with a view of the park. Should be tranquil, right? Instead this was the noisiest hotel I have ever stayed in. There was a constant rumble which can only be likened to sleeping on a plane & listening to the engines roar. I am one of those people who can sleep any where, any time, but this kept even me up. There is really no point in listing other pros & cons because if you can't sleep in a hotel, what is the point?

  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask karen89178 about Holiday Inn Express Solvang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa W, Director of Sales at Holiday Inn Express Solvang, responded to this review
December 3, 2012
Dear karen89178,

Thank you for taking the time to leave us such a detailed review. I’m very disappointed to hear about your experience on your recent stay. I just want to assure you that our Hotel is very proud of its level of service, cleanliness and quality of its product. I apologize that we fell below your expectations on this particular day. I do hope you decide to give us another chance for a future stay.

Thank you,
Lisa Walter
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Solvang

Also Known As:
Holiday Inn Express Solvang Hotel
Holiday Inn Express Solvang Hotel Solvang
Address: 1455 Mission Drive, Solvang, CA 93463
Phone Number:
Region: United States > California > Solvang
Amenities:
Free Breakfast Free High-Speed Internet Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 10 hotels in Solvang
Price Range: $$
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Come discover the preferred destination of travelers visiting the Santa Ynez Valley, the Holiday Inn Express Solvang. We are centrally located in the Danish Town of Solvang, walking distance to all of its major attractions. It is best known for its shopping, restaurants, chocolate factories and wine tasting rooms! Our hotel is centrally located within Santa Barbara County's Wine Valley. The Holiday Inn Express Solvang is within minutes to Vandenberg Air Force Base, renowned Wineries such as Firestone, Gainey, Buttonwood and Rusack. If you are a golf enthusiast then make the Holiday Inn Express Solvang your golfing headquarters. With our Monthly Golf Packages, you can golf at courses such as The Alisal River Course and La Purisima Golf Course.Our hotel is conveniently located just 30 minutes from the city of Santa Barbara, 20 minutes from Vandenberg Air Force Base and 30 minutes away from Santa Maria. ... more   less 
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