We are planning a girls getaway in Solvang and thought that The Wine Valley would be a perfect fit for us. So we went to their website and sent an email to their general info email address...a week went by and no response. I placed a phone call and spoke to a girl who was able to answer most of my questions, but when asked about the cancellation policy on a block of rooms she directed me to her supervisor. I was transfered to the Sandra's voice mail where I left a message with my question as well as a call back number. That was four days ago and I have yet to receive a return phone call. Obviously they either don't need the business or just don't care. How does a place with such poor customer service stay in business??
- Official Description (provided by the hotel):
- Santa Ynez Valley...scenic vistas, vintage charm. Located on an acre of meandering gardens with a Koi pond, the Wine Valley Inn offers old-world hospitality with a variety of accommodations for every taste and budget. The Wine Valley Inn is located in the Danish village of Solvang, within easy walking distance of many wine tasting rooms and within 20 minutes of more than 40 acclaimed wineries & vineyards. ... more less
- Reservation Options:
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- Also Known As:
- Wine Valley Inn And Cottages - a Broughton Hotel
- Wine Valley Inn Solvang