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“Disappointed” 2 of 5 stars
Review of Holiday Inn Express Solana Beach/Del Mar

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Holiday Inn Express Solana Beach/Del Mar
2.5 of 5 Hotel   |   621 South Hwy 101, Solana Beach, CA 92075   |  
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Ranked #3 of 3 Hotels in Solana Beach
Florence
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
“Disappointed”
2 of 5 stars Reviewed December 16, 2013 via mobile

I recently stayed at this Holiday Inn Express. I had planned on staying 5 nights. After checking in I found that the room was not at all what I expected. Yes there was a balcony but it over looked a parking lot. And there were no chairs to sit in on the balcony. The heater did not work in the room. Staff told us that we could move to another room if we wanted. We did not want to move all our luggage so we stayed in the room with no heat. Upon check out I told the person checking us out and they gave me a 20% discount on the room. The bathroom vent did not work and there was so much steam in the room when you took a shower that the walls were all wet and the door would not even shut. The staff were all very nice but the facilities were very poor. I would not recommend this hotel or stay here again.

  • Stayed December 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HinnExpress, Manager at Holiday Inn Express Solana Beach/Del Mar, responded to this review, December 18, 2013
Thank you for taking the time to review your stay with us. We are very sorry to hear that your stay was not a pleasant one. We really work hard to give every guest a good experience when they visit us. We will make sure to address and fix all these issues to prevent any other guests from having to deal with them. Thanks again.
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170 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Salt Lake City, Utah
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 5, 2013

Terrible experience. Room was dingy and needs a total makeover. Wireless connection is terrible towards the back of the hotel. I couldn't connect from my room. Breakfast that was included was awful. (I travel a lot and am used to sub par "included breakfasts"--this was even worse than normal.) Hotel common areas and hallways were poorly maintained and often dirty--trust me I spent a lot of time in those common areas as I couldn't connect to the internet from my room. Do yourself a favor and stay somewhere else.

Room Tip: My tip would be to stay at another hotel.
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  • Stayed November 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HinnExpress, Manager at Holiday Inn Express Solana Beach/Del Mar, responded to this review, December 18, 2013
Thank you for this review. We appreciate guest's feedback because it helps us improve in the areas where we need to. We apologize that your stay was not as pleasant as it should have been. We strive each and every time to give guests the best stay possible. We will forward all your concerns to the appropriate departments so that they can be addressed and corrected. Thank you again.
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Houston, TX
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 3, 2013

We've normally stayed at the Marriott Courtyard in Solana Beach, but since they've started charging for parking we thought we'd give the Holiday Inn a try. Pricewise, when you look at the room charge, no parking fee, and free breakfast, this makes the Holiday Inn a great value for the area. Friendly front desk staff, and the gentleman who attends to the breakfast area is always friendly and greets you and keeps the area neat, clean, and well stocked. Breakfast offers a nice selection of eggs, sausage or bacon, biscuits and gravy, hard boiled eggs, yogurts, tasty cinamon rolls, a cool pancake machine, fruit and toast/bagels.

The rooms on the third floor offer a slanted ceiling giving you a larger feel. The hallway has skylights with brighten the area. Remodeled rooms are nice; comfortable beds, coffee maker, fridge, and microwave in the rooms. Wifi service is good, but if you have AT&T, you're out of luck with cell phone connection in the rooms.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HinnExpress, Manager at Holiday Inn Express Solana Beach/Del Mar, responded to this review, December 18, 2013
Thank you so much taking the time to write this review. We are so happy that giving us a try turned out to be a good choice for you. We are glad that our clean and comfortable accomodations along with amenities that guests appreciate such as a complimentary breakfast and wifi werew. Of course having one of the best staffs in town also helps!!! Thanks again and we hope to see you back in Solana Beach in the near future.
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Portland, Oregon
Top Contributor
74 reviews 74 reviews
20 hotel reviews
Reviews in 33 cities Reviews in 33 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed November 12, 2013

Just returned from a 3 day weekend trip here as part of a group. Here's my thoughts on it:

Location: the general Solana Beach area (it's north of Del Mar despite what that name suggests) is very nice. It sits on the 101 - but don't worry, the Freeway takes all but the 'scenic drive' folks, so it's actually not too noisy - and is about a block from the bluffs from where you can get to the nice quiet (in November!) beach. A few surfers and dog walkers populate the beach. From the hotel it's 1/2 mile to a small cluster of bars and restaurants - although there are some coffee shops and such a bit closer. The railway station is also 0.5mile away. It's a couple of minutes to the freeway, and about 20-25 minutes to the airport (without traffic).

Facilities: it has a small (but very clean) pool and hot-tub on a deck area, with a few sun-loungers. I didn't look for a gym, so no thoughts there. The rooms were nice and clean, relatively modern and a decent size. They had DirecTV, a pretty large fridge and a microwave. I thought the breakfast area was slightly better than the usual; cereals, eggs, either bacon or sausage (not both!), pancakes, yogurt, bananas, bread/bagels, danish. Not much rotation, so you'd likely be bored after 3 days though.

So definitely a decent base to explore the awesome coastline north of San Diego.

Room Tip: 2nd floor has the pool and breakfast area, so can be a bit noisier. Higher numbered rooms (215/315...
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  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HinnExpress, Manager at Holiday Inn Express Solana Beach/Del Mar, responded to this review, November 20, 2013
Thank you so much for taking the time to write this review. We are HAPPY that our hotel's location and its amenities made your stay a pleasant one. We hope we get to see you back here soon to explore more of Solana Beach. Thanks again.
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Tellico Plains, Tennessee, United States
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 19, 2013

Easy check in process, friendly staff. Great Hot Breakfast. Hot tub, within walking distance to the ocean. There was no ocean view. Depending on which side you get a room on, the South side has view of pool. The North side... well we didn't go there to stay in the room.

Room Tip: See if you can get a South side room
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HinnExpress, Manager at Holiday Inn Express Solana Beach/Del Mar, responded to this review, November 20, 2013
Thank you so much for this review. We are glad that our staff made you feel welcomed. We strive to provide great customer service that compliment the many amenities we offer such as the hot breakfast and our pool. We hope to see you back soon. Thank you!
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Dumont, New Jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 11, 2013

The Holiday Inn Express was recently re-decorated throughout. The hotel is clean. Housekeeping staff is friendly and quiet.The location is excellent. Convenient to Del Mar Fairgrounds and other San Diego attractions. The breakfast area is well stocked and the attendant is helpful. We have been coming to this area for 10 years now and always stay at this hotel. I would highly recommend this location.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HinnExpress, Manager at Holiday Inn Express Solana Beach/Del Mar, responded to this review, October 19, 2013
Thank you very much for this review. We are delighted to hear that our ongoing renovations are to your liking. We want to offer our guests the very best for their lodging needs. Along with great accommodations, we make every effort to have the best staff working for us in order to provide the best service possible. Thanks for continuing to choose our hotel over the years. Please come back and visit us soon!!!
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Mountain View, California
1 review
4 of 5 stars Reviewed October 9, 2013

Clean rooms, close to beach, del mar, and south cedros street. Breakfast was standard HIX and could be improved (better coffee, more fruit, etc). Appears to have been remodeled recently. Short drive to legoland.

Stayed September 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HinnExpress, Manager at Holiday Inn Express Solana Beach/Del Mar, responded to this review, October 14, 2013
Thank you very much for taking the time to write this review. We are glad that our hotel's accommodations along with its amenities worked for all you lodging needs. Being close to the beach and local attractions makes it easy to enjoy your time in Solana Beach. Thank you for the suggestions regarding our breakfast we will forward them to the appropriate department so that we offer guests more choices. Thanks again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Solana Beach/Del Mar

Address: 621 South Hwy 101, Solana Beach, CA 92075
Phone Number:
Location: United States > California > Solana Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Solana Beach
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Solana Beach/Del Mar 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Solana Beach/Del Mar is within walking distance to the Del Mar Race Track/Fair Grounds, area beaches, scenic walking/jogging trails as well as many fine restaurants & shops. We are located near the Amtrak and Coaster Train Stations, area businesses and local attractions. Popular destinations, including: Del Mar, Rancho Santa Fe, La Jolla, downtown San Diego, Sorrento Valley and Carlsbad are all just a few miles away. The Holiday Inn Express Hotel & Suites Solana Beach/Del Mar showcases 80 spacious, newly renovated guest rooms and suites. Each room features a private balcony, refrigerator, microwave, coffee maker, iron & board and hair dryer and all of our suites and king rooms offer a sofa bed. All guests can enjoy our complimentary new expanded, deluxe hot breakfast bar, free local phone calls and complimentary wireless and wired high-speed Internet. We offer room service through California Pizza Kitchen until 10 PM daily. The beautifully landscaped pool and sun-deck offer the best in rest & relaxation. With our spectacular amenities, beach and local attractions the Holiday Inn Express Hotel & Suites Solana Beach/Del Mar offers you a truly Southern California experience!Call us to book rooms now for Upcoming Horse Show Events. ... more   less 
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Also Known As:
Holiday Inn Express Solana Beach/Del Mar Hotel Solana Beach
Holiday Inn Solana Beach
Solana Beach Holiday Inn

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