Arrived on Friday Sept 13 for 4 nights. Purpose of travel was to attend a funeral. Unpacked and went out for the evening. Went to sleep and in the morning enjoyed a nice breakfast. We had 2 queen beds (Rm 122) and while my wife was showering I noticed a bug crawling on the side of the sheet. I killed it and told my wife about it and another appeared and she said it was a bed bug. I killed it and another. Reported it to the desk and they were to send housekeeping and help us move to another room. While waiting I pulled the sheets back and found a couple of more under the pillow top mattress. We packed up and went to another room without any assistance and asked for housekeeping to come to that room. When they arrived "What is wrong with this room!" I asked them to strip both beds so I could check for bugs. They did and remade the room. I had forgot something in the room and obtained a key at the desk, when I arrived the maintenance man was at the door we entered the room and another bug was crawling on the other bed. It wasn't until Sunday that someone apologized. No offer of compensation or anything else. Needless to say we didn't sleep very well after that. The staff in the breakfast room were pleasant. The Lobby was nice but the furnishings in the rooms were worn and the netting under the armchair was ripped and hanging down in both rooms. Maybe looking for bugs. Had a problem with the toilet and was repaired at once. The water and drain was very loud from the room above or adjoining room. It woke me up at 5:30 . I am not sure how the PLUS rating is obtained but we have stayed in 4 different Plus hotels this summer and only 1 deserved a plus!