I gotta tell ya, maybe I've been gone from CA too long, or maybe it really happened. The staff seemed like a cast from Twilight Zone. How could we otherwise explain all the "aura" talk, giggling, senseless talking, and ramblings. Housekeeping entered our room, when no service was scheduled. Nothing was taken, it was all innocent, but still - I mean - c'mon! Stay out of my room, will you? No pool. Soda and snack vending in the laundry room, but otherwise a bit bland. Free morning grab and go breakfast in the lobby. No BBQs outside, no outdoor seating. Not even a place for smokers to butt, so they are all over the parking lot. Great big room. Nice kitchen, nice bathroom, nice was all we needed. Our room (212) was the largest suite on the floor. Although not officially marked as an ADA room, it has all the rails and such that you normally see in one. Coffee maker with coffee, toaster, microwave, refrigerator, oven and stove with vent hood. The bed was comfortable but the sheets seemed too small for the King. Nice fold-out couch converts to a queen bed, and a comfortable recliner, too. All-in-all a very nice room, clean and well appointed. We'd stay here again, that's for sure. Just ignore the alien staff. LOL
Get 112, 212 or 313. They are by far the biggest rooms in the hotel.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time write a review of you stay with us. We appreciate the positive comments about the property as a whole, we are still not pleased by the level of service that you experienced by out associates. We are going to have additional training to address the concerns in your review. If you would like to discuss the issues further, please contact me James, at firstname.lastname@example.org. Thank you for choosing Extended Stay Hotels, we look forward to hearing from you in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.