This is the second time I have stayed at this hotel in the past two months. In my first review I commented that the hotel needed some upgrades. But what occurred on this last visit was inexcusable. When we arrived one of the three public elevators was not working. The next morning, none of the public elevators were working. We went to the service elevator where a staff member was in charge. Twelve of us got into the elevator with the staff member (including three young children). The outer door closed (without anyone pushing the button) but the inner door remained open. The elevator would not move. The staff member called for assistance but no one was able to open the door. We were in the elevator for 10 minutes until someone told us to lift the bar inside of the elevator. Everyone had to use the stairs from the 10th floor. There are four elevators in the hotel and all 4 were not working. We were told they had just spent $250,000 on the elevators. This was a frightening experience. I complained and management sent a cheese plate to my room.
The first time we stayed we were in an ocean front room, this time we were in a room on the side of the hotel. The rooms on the side are much bigger and nicer than the rooms with a sea view. We did have a view of the ocean out the side. I definitely don't think it's worth paying extra for the sea view.
The rooms are comfortable but there are calcium stains on the faucets in the bathroom and in the other basin in the living area. Overall the hotel is tired and needs a facelift and some basic maintenance.
I must however praise the staff who were very helpful. In particular, Mexique who works in the buffet breakfast area is fantastic.
We also had an event there and Rachel and her staff were excellent. Everything was as ordered.
- Also Known As:
- Embassy Suites Seaside
- Seaside Embassy Suites
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