I booked this trip through Priceline. At the end of the booking process, it gives you important hotel check-in details and states "All rooms will accomodate 2 adults. Bed type requests (king, queen, 2 doubles) or other ie non-smoking or smoking should be requested through your confirmed hotel" which I did. When I called Magic Carpet, the lady at the desk told me that I am booked for 1 bedroom with 1 Queen bed. I told her that that would'nt work since I have 3 kids with me. I asked her if there were available 2 double beds and she said there was one room available for that night but she cannot make arrangements with me and instructed me to have Priceline talk to them. I had issues with Priceline but I guess I have to go to Priceline website to complain about them.
Anyway, since I anticipated being late, I called the hotel in advance and told them I was running late, I told them my name and the guy confirmed 2 double beds. We got there around 10:30 p.m., it was drizzling and my kids were tired. We didn't see other cars where we parked. The guy at the desk gave me a prepared invoice with the additional fee I had to pay for the "upgrade", I questioned him why it was too much and he said he was just told that I had to pay it, what can you do, I just wanted to rest after a long drive! It didn't feel right, I felt that I just got screwed! It didn't end there, we finally got in the room, it was right next to the pool which was nice, but when my kids used the toilet, the water was going up instead of going down, so he said he will transfer us to room 104, it was right next to the office and I asked if there was another room available, he said "no". My kids and I waited with our bags in front of room 104, but he couldn't open the door! So he said, we will get 103 (I thought he said there wasn't any 2 doubles available), hurray! he was able to open the door, guess what, the remote didn't work! Yes, the first night of nightmare finally ended there, but I guess they have been trained to lie so they could get the most from their visitors.
I told my sister who then told my cousins that we are visiting. My cousin Mike, he is really nice felt he had to do something about it because it wasn't right. He took my cousin Jeremy and nephew Tino to the hotel and asked to talk to the manager and they came back with a receipt showing that the additional charges were reversed.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.