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“Nice rooms, great service” 4 of 5 stars
Review of Hilton Santa Cruz / Scotts Valley

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Hilton Santa Cruz / Scotts Valley
3.0 of 5 Hotel   |   6001 La Madrona Dr., Scotts Valley, CA 95060   |  
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Special Offer
AAA Family Fun Package
Ranked #1 of 2 Hotels in Scotts Valley
Redding, CA
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
“Nice rooms, great service”
4 of 5 stars Reviewed May 9, 2013

I travel extensively for business and Hilton is where I choose to stay. As a national chain, they really are #1 in the hotel business. Some locations are better than others, and this hotel (although named "Santa Cruz) is actually about 5 minutes away in the little town of Scotts Valley. For me, it delivers.

The property is somewhat oddly laid out (for example, there are six floors but it takes two seperate elevators to reach the 5ht and 6th floors) but it works out ok. The rooms are spacious and well appointed in the typical Hilton style. As a Diamond member I was upgraded to a suite, which was way more room than I needed but it is always nice to have space. Where this hotel shines though is in the service and food quality of the lobby bar. The food is reasonably priced (rare for a hotel) with large portions. Everything from wings to burgers to sandwiches to steak and pasta are featured on the menu. The bar has a "sports bar" feel, with three HD big screens to watch sports. Playoff hockey and NBA basketball were featured on my visit, and the staff did a great job of balancing requests for games. I watched the Warriors/Spurs playoff game while sitting at a table. The place was packed but the bar staff did a great job of keeping everyone serviced with drinks and food. I stayed for over three hours and never felt rushed.

All in all, a very nice experience. I would recommend this hotel for both the business traveller and anyone seeking a nice place to stay near Santa Cruz.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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536 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
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English first
A TripAdvisor Member
3 of 5 stars Reviewed May 8, 2013

Disappointed! This hotel is very inconsistent. The staff is rude. The staff seems to think that The family fun package which includes breakfast is some kind of privilege. Each member of the staff seems to make up their own rules and then when someone else realizes there was a mistake, they tend to take it out on the guests. The service here at the Scotts Valley Hilton is by far the worst of any hotel experience I have had.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lemoore, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 8, 2013

Can't complain about the location, or the weather. This Hotel sits on nice hill, and it is great for a business or family stay. Quite, Clean, and comfortable. The price is a little high for me, but it is great for what they deliver.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rio de Janeiro
Top Contributor
106 reviews 106 reviews
30 hotel reviews
Reviews in 28 cities Reviews in 28 cities
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed May 8, 2013

From the outside this looks good. the rooms are OK but the facilities are mundane and the location on the outskirts of Scotts valley is close to nothing. The prices are moderate, perhaps reflecting that. The staff is courteous but not well informed. The breakfast is actually pretty good. There is plentiful nice trails around for running and hiking.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Fairfax, VA
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 of 5 stars Reviewed May 7, 2013

In a way, Hilton properties always measure up to the standards of this up-market brand, but this hotel had a real sense of individuality. It seemed like an oasis, far from any urban bustle but just a block from a main highway. The staff was perfectly friendly and flexible, and the rooms were spotless. I had a meal in the evening which was quite tasty, and their breakfast was delicious. It was a great stay at the end of a long day's drive up the coast.

  • Stayed April 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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A TripAdvisor Member
5 of 5 stars Reviewed May 3, 2013

I loved this hotel because it was enough of a distance away from the busy Santa Cruz downtown area, but nestled in the woods. Go for a room on the 4-6th floor. Parkling lot is on 4th floor with separate entry - rear facing view of the forest. Nice place for a weekend getaway. Value is great during "off season"

  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lincoln, California
Senior Contributor
43 reviews 43 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed May 2, 2013

I am a picky traveler but was pleasantly surprised by the Hilton Santa Cruz. I was attending a conference at Mission Springs Conference Center which is only 5 minutes down the street. This property is right off the freeway but no freeway noise whatsoever. Our room was on the 2nd floor and very quiet. I didn't hear anything during the night. Our room didn't have a view but we just slept there. The pool area is nice surrounded by forest trees, but small. We did drive down to the beach which took 20 minutes due to traffic. The front desk service was quick and very friendly. Coming and going, bellman and front desk staff always greeted us. Our room was very clean too. We liked having a coffee maker. There was a mini fridge and microwave too. The only negative was if you are putting on makeup in the room, the lighting was dark. I'd stay here again!

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Santa Cruz / Scotts Valley

Address: 6001 La Madrona Dr., Scotts Valley, CA 95060
Phone Number:
Location: United States > California > Scotts Valley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Scotts Valley
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Santa Cruz / Scotts Valley 3*
Number of rooms: 58
Reservation Options:
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Also Known As:
Hilton Santa Cruz / Scotts Valley Hotel Santa Cruz
Hilton Hotel Santa Cruz

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