In planning a recent trip to San Francisco and Wine Country, I happened to go onto Living Social Escapes to see what vacation packages I might find. I found one on there for Casa in Sausalito and having spent only a few hours in Sausalito on a previous trip to CA, I thought this would be a perfect way to end our trip before flying home out of San Francisco the next day.
I had booked my stay through LivingSocial on line at the time I purchased the package (or so I thought)...apparently the reservation hadn't gone through and fortunately for us, I discovered this early enough that when I called the hotel, Willie, the Front Desk Manager, was able to accommodate our booking for the one night. Not only was Willie able to save the day, but he went above and beyond to ensure our stay was exceptional. We were celebrating our 10 year anniversary and found a nice bottle of wine with a note in our room upon arrival.
The hotel is in a great location and our suite was like a mini town house on a split level- very cool. I enjoyed soaking in the big bath while my husband went to the spa for a quick steam. We were told about their pillow service upon check in, but it wasn't until I got into the room and read it on their ammenities sheet that I understood what they were talking anout. Talk anout being pampered! At no additional charge, you can select from any number of numerous options to help you fall off to zz land. I selected the lavender scented mini pillow as well as the ginormous body pillow. They arrived while we stepped out to enjoy our dinner at Poggio, the restaurant beside the hotel. We enjoyed our dinner and the ambience at Poggio so much that we were back there in the morning for a delightful breakfast before packing it up and exploring the neighboring island of Tiburon, where we chose to ship some of our wine that we puchased on our trip back home.
All in all, this was a fantastic trip and it was Willie and his staff at Casa Madrona that really went out of their way to make it special for us. Great job guys. We will be back.
Denise & Michael Righetti
Boca Raton, FL