We were looking for a nice hotel away from busy San Fran and Sausalito was the place. We just stumbled across this hotel, but it was a fantastic find. I walked in just to get information when the staff offered to show us some rooms. All of the rooms are excellent, you cannot go wrong with any of them. The whole staff was friendly and very helpful. They even sent me a gift basket when they found out my birthday was coming up soon. When you visit I would recommend asking for Wendy. She may reflect the service level of the entire staff, but she definitely made us feel like VIP's during our stay. I can truly say that this hotel embodies "Customer Service" and you should pick this location on your next trip to the bay area.