I came here with high expectations only to have them dashed almost immediately - my deluxe hillside cottage balcony suite had a balcony that was so small, that I was shocked. Also, upon calling the front desk, I was told that I could not be moved because the upper levels were under construction and it would be even noisier than it was on the 3rd floor. Further, the bathroom was smaller than one I recently had on a cruise ship. The shower was small compared to one you would expect at a luxury hotel. I chose this hotel over Inn Above Tide and Cavallo Point; I will not make that mistake again.
We had a bed and breakfast package, which was a bit misleading. The breakfast was basically a limited continental breakfast and although I was told at check-in that we could use the coupon for room service, we were told later that this was not the case.
If you have a chance, go somewhere else.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 14, 2013
We truly appreciate your perspective on our property layout and the Hillside Cottages.
Report response as inappropriate
Casa Madrona Hotel & Spa is a wonderfully unique property in that no two cottages are alike on the many levels cascading down the seaside hill. We do encourage our guests, upon making their reservations, to advise us ahead of time of any special requests so that we may assign accommodations accordingly. On occasion, during periods of high occupancy, some options may be limited, because the property is currently undergoing a remarkable renovation effort on the upper hillside, and we have taken some rooms out of inventory to ensure our guests' comfort.
With that said, in a few short months we will be unveiling 17 incredible new accommodations, including several very spacious one bedroom cottages (some with fully equipped kitchens!), a restored historical Victorian mansion with 10 guest rooms as well as a stunning 3,500 square foot master suite with a 1,500 square foot deck.
As we are heading into spring, progressing through this incredible metamorphosis, we will continue to offer numerous seasonal promotions. This includes our best-selling bed & breakfast package allowing our guests to enjoy a night of unparalleled comfort in one of our luxurious guestrooms and wake up to breakfast and coffee with a choice of breakfast options served at the highly acclaimed Poggio Restaurant. Specifics for this package, an all other seasonal promotions, are available on the hotel's website.
Be sure to visit us on your next trip to the West Coast. Come summer, Casa Madrona will have some very exciting new additions - and we would love for you to see them!
Wishing you safe travels in the meantime.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.