This is the most beautiful, charming and characterful hotel with amazing views of the Golden Gate Bridge. We returned for New Year's Eve as a party of six, as we were attending an event at the Discovery Museum next door and thought it would be an atmospheric place to see in 2014 with views across the bay to the San Francisco fireworks. The room - a 2 bedroom suite - was lovely. However, having made the reservation for a party of 6 and having requested a baby cot on booking, we had expected the sofa bed in the lounge to be made up and the cot to be in place on arrival. When it wasn't, we called reception to put this right, and went out for a few hours. On our return nothing had been done and it took a further 2 calls to reception before housekeeping appeared - well after the time I'd normally wish to put my children to bed. The other problem was breakfast. When we turned up for breakfast at 10am we were told that there would be an hour's wait as we didn't have a reservation - nobody had told us when we checked in that we would need a reservation, and making a reservation for breakfast is not something we're used to having to do. My two small children couldn't wait that long to eat, so we ended up having to sit outside shivering over our food. Given the price paid for the stay, I don't think this is really good enough. With its spectacular location and super rooms this hotel could really be world-class, but its rather mediocre service lets it down.